We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... See more
Company replied
When I purchased the Rio Dirt Bike the package was lacking the battery charger and foot pads. Rose was very understanding and when these parts became available she arranged to get them shipped to me.... See more
Company replied
Bought a compact bike everything was working well then all of a sudden the throttle stopped working. Contacted Jetsons electric spoke with agent Jonas Lavares and he walk me through some troubleshooti... See more
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Company details
Information provided by various external sources
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
Contact info
Rewe Street 1, 11211, United States
- ridejetson.com
4.7
Excellent
180 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The costumer care was amazing very…
The costumer care was amazing very helpful and understanding on the matter of my problem they definitely keep they're word in the warranty and again extremely helpful getting the problem solved I highly recommend this company.Thank you to Rose Lynn Ann Irea for her great costumer service!
January 19, 2026
Unprompted review
Reply from Jetson Electric
Dear Steven,
Thank you very much for taking the time to share your experience with Jetson. We are delighted to hear that our customer care team, particularly Rose Lynn Ann Irea, was able to provide helpful, understanding, and timely support in resolving your issue.
We take pride in honoring our warranty commitments and ensuring that our customers’ concerns are addressed thoroughly and professionally. Your feedback not only validates the efforts of our team but also helps us continue to improve our service. We truly appreciate your trust in Jetson and your recommendation, and we look forward to serving you again in the future.
Best Regards,
Customer Service Team at Jetson
I had an issue with my hoverboard
I had an issue with my hoverboard, and Rose Lynn Ann Irea was very helpful throughout the process. She gave me all the assistance I needed, and we were able to get a replacement.
January 14, 2026
Unprompted review
Reply from Jetson Electric
Dear Sandra,
Thank you for taking the time to share your experience with us. We are delighted to hear that Rose Lynn Ann Irea was able to provide you with the assistance you needed and help facilitate the replacement of your hoverboard. At Jetson, we are committed to delivering exceptional customer service and ensuring our customers feel supported throughout every step of their journey.
Your feedback reinforces the hard work of our team, and we truly appreciate you recognizing Rose Lynn’s efforts. Should you have any further questions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you for choosing Jetson, and we hope you enjoy your new hoverboard!
Best Regards,
Customer Service Team at Jetson
What a great company
What a great company! The customer care team Crislyn, Jelly Mae &Zyrah went above and beyond to make sure all my concerns were taken care of. They stayed in constant communication. When all was said in done they replace my product with a brand new one. No fuss, no fight. Jetson has a excellent customer service department.
January 11, 2026
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you so much for taking the time to share your experience! We are thrilled to hear that our customer care team—Crislyn, Jelly Mae, and Zyrah—were able to assist you promptly and ensure all your concerns were addressed. At Jetson, we strive to provide seamless and hassle-free support, and it’s wonderful to know that their dedication made a positive impact on your experience.
We also appreciate your kind words about our commitment to excellent customer service. Replacing your product smoothly and maintaining constant communication is exactly the level of care we aim to deliver to all our customers. Your feedback is incredibly motivating and will be shared with the team as recognition for their hard work.
Thank you again for choosing Jetson. We look forward to serving you in the future and ensuring every experience is just as exceptional!
Best Regards,
Customer Service Team at Jetson
Great Support
I was helped by Rose Lynn Ann Irea, and she was fantastic. I had to submit a warranty claim for a hoverboard because it wasn't charging, and she was super professional. I hate online support because it lacks being actually helpful. But not with Rose, she did not recommend I try 25 things, just straight to the point. Overall great service thus far.
January 7, 2026
Unprompted review
Reply from Jetson Electric
Dear Alfredo,
Thank you for taking the time to share your experience with us. We’re very pleased to hear that Rose Lynn Ann Irea provided excellent support while assisting you with your hoverboard warranty claim.
We understand how frustrating technical issues like charging problems can be, and we’re glad Rose was able to address your concern in a clear, efficient, and professional manner.
Your feedback regarding her straightforward and helpful approach is greatly appreciated, as we strive to provide support that is both effective and respectful of our customers’ time. Thank you for your trust in our service, and please don’t hesitate to reach out if you need any further assistance.
Best Regards,
Customer Service Team at Jetson
Rose Lynn Ann Irea was very helpful
December 30, 2025
Unprompted review
Reply from Jetson Electric
Dear Matt,
Thank you for taking the time to share your experience! We’re delighted to hear that Rose Lynn Ann Irea provided you with exceptional assistance.
At Jetson, we are committed to delivering top-notch customer service, and it’s wonderful to know that our team member was able to support you effectively.
Your feedback is greatly appreciated and will be shared with Rose Lynn and the rest of our team as recognition of their dedication to helping our customers.
Best Regards,
Customer Service Team at Jetson
I just want to mention I had an issue…
I just want to mention I had an issue with a hover board and Rosa Ann Lynn was a support person I spoke with she was very professional and courteous. Listen to everything I had to say and was patient explained the process completely.
December 25, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issue you encountered with your hoverboard and appreciate you bringing it to our attention. At Jetson, we strive to provide reliable products and exceptional customer support, and feedback like yours helps us continue to improve.
We are especially pleased to hear that Rosa Ann Lynn provided you with professional, courteous, and patient assistance. Ensuring that our customers feel heard and fully informed throughout the support process is very important to us, and we’re glad she was able to clearly explain the steps involved and address your concerns thoroughly.
Your kind words will be shared with Rosa Ann Lynn and our support team as recognition of her excellent service. Thank you for choosing Jetson and for allowing us the opportunity to assist you. Please don’t hesitate to reach out if you need any further support.
Best Regards,
Customer Service Team at Jetson
Hoverboard
We had an issue with our hoverboard, but Rose took care of everything. I am very pleased with the customer service.
December 26, 2025
Unprompted review
Reply from Jetson Electric
Dear Jill,
Thank you for taking the time to share your experience! We’re thrilled to hear that Rose was able to assist you and resolve the issue with your Jetson hoverboard. Providing timely and effective customer service is a top priority for us, and it’s wonderful to know that our team was able to meet your expectations.
We truly appreciate your feedback and your trust in Jetson products. Your satisfaction is very important to us, and we look forward to continuing to provide you with the support and service you deserve.
Best Regards,
Customer Service Team at Jetson
Quick and easy and helpful customer…
Quick and easy and helpful customer support!
December 24, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience! We’re delighted to hear that you found our customer support to be quick, easy, and helpful.
At Jetson, we strive to provide the highest level of service to ensure our customers have a seamless and positive experience with our products. Your feedback is greatly appreciated and motivates our team to continue delivering excellent support.
Best Regards,
Customer Service Team at Jetson
Warranty replacement
Zyrah Tugdang did an excellent job helping with a warranty replacement of my snow thrower. According to UPS I should receive it tomorrow.
Thank you so much for your help!
December 19, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that Zyrah Tugdang provided excellent assistance with your warranty replacement and that your unit is on schedule for delivery according to UPS.
At Jetson, we are committed to ensuring our customers receive timely and effective support, and your kind words about Zyrah’s service are truly appreciated. We will be sure to share your recognition with her, as it serves as a great motivation for our team to continue providing exceptional customer service.
Should you have any further questions or require additional assistance in the future, please do not hesitate to reach out. We hope you enjoy using your snow thrower and thank you again for your trust and feedback.
Best Regards,
Customer Service Team at Jetson
The battery tastes great!
The battery tastes great!
It is just like an uplifting adventure through the sweetest fruits and candies! It also has a complex nutty flavor. WOULD EAT AGAIN
May 5, 2025
Unprompted review
Reply from Jetson Electric
Dear Robert,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you enjoyed the Jetson Battery and that its flavors—ranging from the sweetest fruits and candies to the subtle nutty notes—made such a positive impression. Your experience truly captures the joy and care we aim to put into every product.
We greatly value your support and look forward to continuing to provide products that bring enjoyment and satisfaction. Should you have any questions or need assistance in the future, please don’t hesitate to reach out to us.
Thank you again for sharing your experience with Jetson!
Best Regards,
Customer Service Team at Jetson
Best Customer Service Ever!
Everything went well! from the first approach all the way till the end, I truly felt like I was been heard and understood, everyone was so attentive and clear. I really appreciate all of your help! A Big Thank you to Petty Mae! Evelyn! and Rose Lynn Ann! and all the Jetson's Team!
November 28, 2025
Unprompted review
Reply from Jetson Electric
Dear Sergio,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you had such a positive experience with our team from start to finish.
Providing attentive, clear, and personalized customer service is something we take great pride in, and it’s wonderful to know that Petty Mae, Evelyn, Rose Lynn Ann, and the rest of the Jetson’s Team were able to make you feel heard and supported.
Your kind words mean a lot to us, and we truly appreciate you taking the time to recognize their efforts. We look forward to continuing to provide you with excellent service in the future!
Best Regards,
Customer Service Team at Jetson
I had a problem with my Jetson E bike giving error
I had a problem with my Jetson E bike which was giving me error. I contacted the support team and they handled the situation in nicely manner. The Rose Irea stayed in contact till the problem is resolved. She is great in dealing and respects the clients perspective. I am very happy and overall great experience.
November 3, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We are delighted to hear that our support team, and in particular Rose Irea, was able to assist you in a professional and courteous manner. It’s wonderful to know that she stayed in contact with you until your issue was fully resolved and respected your perspective throughout the process.
We greatly appreciate your kind words and feedback, as they motivate us to continue delivering exceptional customer service. We are pleased that your overall experience with your Jetson E-Bike and our support team was positive, and we look forward to serving you in the future.
Best Regards,
Customer Service Team at Jetson
Horrible customer service
Horrible customer service. We had a hoverboard for my kids that we purchased extended warranty on. When we had an issue the warranty company covered quickly. I went to go use the warranty to buy another one and prices were so much higher than my warranty. Jetson would not let me do a 2nd payment to cover the additional cost. I had to buy a hoverboard that was maxed out at 88 pounds (my 12 year old kid is over that) because that was my only option. They were rude to me and would not provide any resolution. All I wanted was one my son could ride and was willing to pay the difference.
April 17, 2025
Unprompted review
Reply from Jetson Electric
Dear Kimberly,
Thank you for taking the time to provide detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you had, as it does not reflect the level of service we strive to provide to our customers.
We have thoroughly reviewed your case regarding the hoverboard warranty replacement. Unfortunately, we are unable to process the warranty replacement in the manner you requested. We understand how frustrating this situation must be, especially as your goal was simply to ensure your son could enjoy a hoverboard safely.
Please know that we are committed to finding an alternative solution for you. Our team will be exploring all possible options to help you obtain a hoverboard that meets your needs. A member of our team will be reaching out to you directly to discuss these alternatives and provide assistance.
We deeply regret any inconvenience and frustration this experience has caused. Thank you for your patience, understanding, and for giving us the opportunity to address this matter. Your satisfaction is very important to us, and we are dedicated to resolving this situation to the best of our ability.
Best Regards,
Customer Service Team at Jetson
The company stood by its warranty
The company stood by its warranty and then some, together with Costco they took care of my issue with stellar diligence. Rose Lynn Ann Irea with Customer service went above and beyond to stay on top of my situation and handled it with the most care and professionalism attitude out there. Thank you all.
November 6, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience. We are delighted to hear that our team, in collaboration with Costco, was able to address your issue and uphold the warranty with diligence and care.
We greatly appreciate your kind recognition of Rose Lynn Ann Irea. Her dedication to providing attentive, professional, and personalized service exemplifies the level of support we strive to offer every customer. Your feedback will be shared with our team, as it reinforces the importance of going above and beyond in delivering exceptional customer experiences.
At Jetson, we are committed to maintaining the highest standards of product quality and customer service, and it’s incredibly rewarding to know that our efforts made a positive impact. Thank you again for your trust in Jetson and for sharing your experience.
Best Regards,
Customer Service Team at Jetson
Great Product, great customer service!
My girls love their electric scooters. But my younger daughter lost her charger and hasn't been able to find it for a month...I contacted customer service to order a replacement and Rose Lynn got me squared away very quickly! She was very polite and professional. My replacement is on the way and my girls no longer have to share a charger.
November 5, 2025
Unprompted review
Reply from Jetson Electric
Dear Brandon,
Thank you so much for sharing your experience! We’re thrilled to hear that your daughters are enjoying their Jetson electric scooters and that our team was able to assist promptly with the replacement charger.
We greatly appreciate your kind words about Rose Lynn. Her professionalism and dedication to providing excellent customer service reflect the standards we strive to uphold at Jetson. It’s wonderful to know that your issue was resolved quickly and that your daughters can now enjoy their scooters without sharing a charger.
At Jetson, we are committed to delivering not only high-quality products but also outstanding customer support, and feedback like yours is incredibly rewarding. Thank you again for choosing Jetson!
Best Regards,
Customer Service Team at Jetson
Atlas E-bike Battery
My problem was with my Atlas e-bike. The charger wasn't charging the battery even though the light was green. Consequently, the battery ran down and would not charge even with a replacement charger. Zyrah Tugdang was the representative that helped me. They were prompt, professional and pleasent to deal with. My problem has been solved with the assistance of Zyrah and I am more than pleased.
November 4, 2025
Unprompted review
Reply from Jetson Electric
Dear Mark,
Thank you for taking the time to share your feedback regarding your Jetson Atlas E-Bike experience. We’re very pleased to hear that Zyrah Tugdang provided you with prompt, professional, and courteous assistance in resolving the issue with your battery and charger.
At Jetson, we strive to deliver exceptional customer support and ensure that every concern is handled efficiently and with care. It’s wonderful to know that your issue was successfully resolved and that Zyrah’s service met your expectations.
We will make sure your kind words are shared with Zyrah and our support team, as positive feedback like yours reinforces our commitment to providing quality products and dependable customer care.
Thank you again for being part of the Jetson community. If you have any further questions or need additional assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Best Regards,
Customer Service Team at Jetson
E-bike = easy bike!
My new e-bike was easy to put together and it rides like a dream. I bought two and one had an issue that their tech support was able to fix in no time. Highly recommend
November 3, 2025
Unprompted review
Reply from Jetson Electric
Dear Den,
Thank you for taking the time to share your feedback. We are delighted to hear that your new Jetson e-bike was easy to assemble and provides a smooth, enjoyable ride. It is also wonderful to know that our technical support team was able to promptly resolve the issue with your second bike.
At Jetson, we are committed to delivering high-quality products and exceptional customer service, and your experience is a testament to these efforts. We truly appreciate your recommendation and are grateful for your trust in our brand.
Should you have any questions or need assistance in the future, please do not hesitate to reach out. We wish you many more enjoyable rides with your Jetson e-bikes!
Best Regards,
Customer Service Team at Jetson
Bought a fat tire electrical bike
Bought a fat tire electrical bike. The bike rides great. Had some issues with it and Petty Mangoilimotan, with customer support, help us out. After going thru some troubleshooting, the bike was replaced with no hassle. I will definitely purchase another Jetson bike in the future and definitely recommend to anybody looking to buy an electrical bike.
October 29, 2025
Unprompted review
Reply from Jetson Electric
Dear David,
Thank you for taking the time to share your experience with your fat tire e-bike. We’re delighted to hear that the bike rides smoothly and meets your expectations. We also appreciate your recognition of Petty Mangoilimotan and our customer support team—providing timely and effective assistance is a top priority for us.
It’s wonderful to know that, after troubleshooting, the replacement process was handled quickly and without hassle. Your trust in Jetson and your recommendation to others means a great deal, and we look forward to serving you again in the future. We are committed to delivering high-quality products and exceptional service to all of our customers.
Best Regards,
Customer Service Team at Jetson
Customer service is great
Customer service is great. Very helpful and accommodating. My service rep Zyrah Tugdang was a tremendous help! I would absolutely purchase another product from Jetson. Very happy with the customer service.
October 29, 2025
Unprompted review
Reply from Jetson Electric
Dear Jack,
Thank you for taking the time to share your experience with us. We’re delighted to hear that you had such a positive interaction with our customer service team and that Zyrah Tugdang provided you with exceptional support. At Jetson, we take great pride in ensuring that every customer receives attentive, personalized, and efficient service, and it’s wonderful to know that Zyrah’s efforts reflected those values.
Your satisfaction means a great deal to us, and we’re especially pleased to know that your experience has inspired your confidence in our brand and products. Feedback like yours motivates our entire team to continue delivering the highest standard of service and care.
We sincerely appreciate your trust in Jetson and look forward to serving you again in the future. Should you ever need assistance, please don’t hesitate to reach out—we’re always here to help.
Best Regards,
Customer Service Team at Jetson
Jetson authorized a replacement for my beloved J-Arro folding eBike.
My beloved Jetson Arro stopped turning on for some mysterious reason and that was very distressing because I love it AND depend on it for work and life in general.
I was worried that I'd have to live without it while saving to buy a new one BUT Jetson honored the warranty and Christine Marie Reamillo was super helpful and efficient in authorizing a replacement to be sent to my house.
I am joyous and relieved because I really do feel like an ambassador for the brand—people are always asking me about my bike and I give them honest reviews, which = mostly ++ enthusiasm (so handy, especially for short urban commutes and train travel!) and the caveats (the newer versions are better than the early ones, replacing flats is a hassle).
October 25, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for sharing your thoughtful feedback and positive experience. We are delighted to hear that Jetson promptly honored the warranty for your Jetson Arro Folding Electric Bike and that the replacement process was handled efficiently. It’s especially rewarding to know that Christine Marie Reamillo provided exceptional support and ensured a smooth and timely resolution.
Your continued enthusiasm for the brand and your willingness to share honest, helpful insights with others truly embody the spirit of our community. We greatly appreciate your trust in Jetson and are pleased that your new Jetson Arro Folding Electric Bike will continue to serve you reliably in your daily work, commutes, and travels.
Best Regards,
Customer Service Team at Jetson
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