We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... See more
Company replied
When I purchased the Rio Dirt Bike the package was lacking the battery charger and foot pads. Rose was very understanding and when these parts became available she arranged to get them shipped to me.... See more
Company replied
Bought a compact bike everything was working well then all of a sudden the throttle stopped working. Contacted Jetsons electric spoke with agent Jonas Lavares and he walk me through some troubleshooti... See more
Company replied
Company details
Information provided by various external sources
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
Contact info
Rewe Street 1, 11211, United States
- ridejetson.com
4.7
Excellent
180 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
We had an issue with the screen on one of our scooters we just purchased and Rose Irea has been emailing with me and quickly helped me with a solution and answered all my questions. Great company with amazing customer service.
May 29, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience and for your thoughtful feedback. We’re delighted to hear that Rose Irea provided you with prompt and effective support regarding the issue with your scooter's screen. It’s always our goal to ensure that every customer feels heard, supported, and confident in their purchase.
We understand how important it is to resolve concerns quickly and thoroughly, and we’re proud that Rose was able to guide you through a solution while addressing all of your questions. Your kind words reinforce our commitment to delivering exceptional customer service and maintaining the high standards that our customers deserve.
Thank you again for choosing us—we truly value your trust in our brand. Should you need any further assistance in the future, please don’t hesitate to reach out. We’re here to help every step of the way.
Best Regards,
Customer Service Team at Jetson
Rose Irea was a great help with my…
Rose Irea was a great help with my warranty claim. So happy it went so smoothly.
May 26, 2025
Unprompted review
Reply from Jetson Electric
Dear Oscar,
Thank you so much for taking the time to share your experience with us!
We're absolutely thrilled to hear that Rose Irea was able to assist you with your warranty claim and that the process went smoothly. At Jetson, we pride ourselves on providing excellent customer support, and it’s always wonderful to hear when our team members, like Rose, make a positive impact.
We’ll be sure to pass along your kind words to her—feedback like yours truly motivates us to continue delivering the best possible service to our customers.
If you ever need further assistance or have any questions in the future, feel free to give us a call at 1 (844) 585-7462. We're always here to help.
Thanks again for being part of the Jetson family!
Best Regards,
Customer Service Team at Jetson
Wish all companies had a “Jonas” as their customer support
Jonas Lavares over at Jetson was fantastic. Handled my warranty claim quickly and professionally. Find job sir, wish all companies could be as efficient
Thanks
Rich Kelley
May 26, 2025
Unprompted review
Reply from Jetson Electric
Dear Rich,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that Jonas Lavares provided you with such exceptional support and handled your warranty claim both quickly and professionally.
At Jetson, we strive to deliver outstanding customer service that matches the quality of our products, and it’s always rewarding to hear when one of our team members exceeds expectations. Jonas is a valued part of our team, and we’ll be sure to pass along your kind words to him—he’ll be honored to know his efforts made a positive impact.
Thank you again for your support and for being a part of the Jetson community. If there’s ever anything else we can assist you with, don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Great customer service
Contacted support for my e-bike in which Jonas was able to quickly find a solution! Great customer service!
May 19, 2025
Unprompted review
Reply from Jetson Electric
Dear Bob,
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our support team and that Jonas was able to quickly assist you with your e-bike issue.
At Jetson, we’re committed to delivering not only innovative and reliable products but also top-tier customer service. It's always great to hear when our team members, like Jonas, are able to provide quick and effective solutions—it’s exactly the level of support we strive for.
We truly appreciate you taking the time to share your experience. If you have any other questions or need further assistance in the future, please don’t hesitate to reach out. Ride on, and thank you for being part of the Jetson community!
Best Regards,
Customer Service Team at Jetson
Helpful
Helpful. Effucient. Great agent in Jonas Lavares who listened to really understand my issue. And then came up with solutions.
May 22, 2025
Unprompted review
Reply from Jetson Electric
Dear Mike,
Thank you for taking the time to share your positive experience. We’re truly pleased to hear that you found the support helpful and efficient, and that Jonas Lavares was able to assist you effectively.
At our company, we place great value on listening carefully to our customers in order to fully understand their concerns and provide thoughtful, personalized solutions. It’s wonderful to know that Jonas exemplified this approach and made a meaningful difference in resolving your issue.
Your feedback will be shared with Jonas and our entire team—it serves as a great reminder of the impact of excellent customer service. Should you need any further assistance in the future, please don’t hesitate to reach out. We're always here to help.
Best Regards,
Customer Service Team at Jetson
Great customer service experience
Recently purchased some products from Jetson and had some minor issues with one of the units bur their customer service is outstanding. Marvin Seva treated my situation with professionalism and was very friendly. Jetson stands very proudly behind their brand.
May 22, 2025
Unprompted review
Reply from Jetson Electric
Dear Harry,
Thank you for taking the time to share your experience with us. We’re so pleased to hear that, despite encountering a minor issue with one of your Jetson products, our customer service team—especially Marvin Seva—was able to provide you with the support and professionalism you deserved.
At Jetson, we are committed to delivering not only innovative and reliable products, but also a customer experience that reflects the values we stand for. Marvin’s dedication to handling your concerns with care and friendliness is a reflection of the high standards we set for our team, and we're glad that his service made a positive impression.
Your recognition means a great deal to us, and we’re grateful to have you as part of the Jetson community. Please don’t hesitate to reach out if there’s anything else we can assist you with—we’re always here to help.
Best Regards,
Customer Service Team at Jetson
Marvin Seva was great at helping me…
Marvin Seva was great at helping me solve my problem with a shooter that was bought for my son! I appreciate the time and effort and being able to send him a new one!
May 21, 2025
Unprompted review
Reply from Jetson Electric
Dear Kenley,
Thank you so much for sharing your experience with us. We're delighted to hear that Marvin Seva was able to assist you effectively and help resolve the issue with the scooter purchased for your son.
We truly appreciate your kind words regarding Marvin’s support—his dedication to providing thoughtful and timely assistance is something we’re very proud of. It’s always our goal to ensure our customers feel heard, valued, and fully supported, especially when something doesn’t go as expected.
We’re glad we could provide a resolution by sending a replacement, and we hope your son enjoys his new shooter! If there’s anything else we can do for you, please don’t hesitate to reach out. We're always here to help.
Best Regards,
Customer Service Team at Jetson
Marvin Seven was very prompt and…
Marvin Seven was very prompt and responsive to my case. The resolution was simple and straightforward in a timely manner.
May 16, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your positive experience. We are delighted to hear that Marvin Seven provided prompt and attentive support throughout your case.
Our team strives to deliver timely and effective resolutions, and it’s rewarding to know that the process was straightforward and met your expectations. Your feedback motivates us to maintain high standards of customer service. Should you need any further assistance, please don’t hesitate to reach out. We appreciate your trust and look forward to serving you again in the future.
Best Regards,
Customer Service Team at Jetson
Had to return an electric scooter and…
Had to return an electric scooter and it was truly easy to work with the tech team at Tru Ride (Jetson) . They prompted me with some things they needed and I was able to get my replacement in order. Will be a return customer for this reason. Thank you.
May 12, 2025
Unprompted review
Reply from Jetson Electric
Dear Shawn,
Thank you for taking the time to share your experience with us. We’re pleased to hear that the return process for your electric scooter was smooth and straightforward. Our Tru Ride (Jetson) tech team strives to provide clear communication and prompt assistance, ensuring that any issues are resolved efficiently. We appreciate your cooperation in providing the necessary information, which helped us process your replacement quickly.
It’s wonderful to know that this positive experience has earned your trust as a return customer. Should you need any further support or have questions in the future, please don’t hesitate to reach out. Thank you again for choosing us.
Best Regards,
Customer Service Team at Jetson
Do not buy from them .
Do not buy from them .. they are horrible they promised to finally send a replacement for my childrens scooters that werent working made me sign an agreement to toss the scooters and then came back with now they wont send me the scooters for my kids stating its out of stock which isnt i spoke with angela yanong. Complete liar even stated the original scooter they were trying to send wasnt age appropriate for my kids then went back and now wont send me the scooters .. would never invest in them and you shouldnt either they lie . The warranty means nothing .. look at their other reviews
May 15, 2025
Unprompted review
Reply from Jetson Electric
Dear Bridgette,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced throughout this process. This is not the level of service we aim to provide, and we truly regret that your experience did not reflect our commitment to customer satisfaction.
We understand how important it is to receive a timely and appropriate resolution, especially when it concerns a product for your children. We also regret any confusion or miscommunication regarding the replacement and product availability. Please rest assured that we have reviewed your case thoroughly and are taking the necessary steps to resolve the issue.
You can expect an email or a secure link from our team shortly, which will outline the next steps and provide a path toward resolution. Your concerns are being taken seriously, and we are committed to addressing them with the attention they deserve.
Again, we sincerely apologize for the inconvenience and thank you for your continued patience and understanding as we work to make this right.
Best Regards,
Customer Service Team at Jetson
Good little bike for my nephew & Great
Good little bike for my nephew & Great, easy, & responsive support team and helped solved the issue with out issue.
May 13, 2025
Unprompted review
Reply from Jetson Electric
Dear Jordan,
Thank you for your wonderful feedback! We're so happy to hear that the bike is a great fit for your nephew. It's also fantastic to know that our support team was able to assist you promptly and resolve the issue without any hassle.
We always strive to provide seamless and responsive service, and we're glad we were able to meet your expectations. If you need any further assistance or have any questions, don't hesitate to reach out. We're here to help!
Best Regards,
Customer Service Team at Jetson
Customer Service is fire!
We were disappointed to find that the product we purchased from Academy had a dead battery. However, we were very pleased with the ease of communicating with the customer service department (specifically Rose Irea), which allowed us to get the issue resolved in less than 24 hours. I would have no problem buying any products from this company in the future!
May 11, 2025
Unprompted review
Reply from Jetson Electric
Dear Sarah,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by receiving a product with a dead battery. We understand how frustrating this can be and truly appreciate your patience as we worked to resolve the issue.
We are pleased to hear that our customer service team, specifically Rose Irea, was able to assist you promptly and effectively. Providing timely and efficient support is a priority for us, and we are thrilled that Rose was able to resolve the matter to your satisfaction within 24 hours.
Your positive experience with our customer service is invaluable to us, and we will be sure to pass along your kind words to Rose. Should you need any further assistance or have additional questions, please do not hesitate to contact us. We are always here to ensure you have the best possible experience with our products and services.
Best Regards,
Customer Service Team at Jetson
I had some issues with my E-Scooter and…
I had some issues with my E-Scooter and needed assistance with validation of my proof of purchase. After doing some digging with the Coast Guard Exchange "The seller" and sending Jetson whatever I was able to receive from the seller Jonas Lavares helped in validating my proof of purchase. Thanks for all your help Jonas Lavares, I'm looking forward to my next purchase!
May 12, 2025
Unprompted review
Reply from Jetson Electric
Dear Carlos,
Thank you for taking the time to share your experience! We’re so glad to hear that Jonas Lavares was able to assist you with validating your proof of purchase and resolving the issue with your E-Scooter. Providing top-notch support is a priority for us, and it’s wonderful to know that Jonas was able to make the process smooth and efficient. We truly appreciate your patience and understanding throughout this process.
We’re excited that you're looking forward to your next purchase, and we’ll be here to assist whenever you need us. Please don’t hesitate to reach out if you need any further support in the future!
Best Regards,
Customer Service Team at Jetson
My son had a scooter and one of the…
My son had a scooter and one of the wheels just broke off completely and the company was going to replace it but UPS lost the package and it was just at a standstill and I wasn’t having any communication with them but then I called and Marvin Seva fixed the issue. He created an order for the replacement and made sure my son receives his scooter replacement. Thank you Marvin for saving the scooter rides!
May 8, 2025
Unprompted review
Reply from Jetson Electric
Dear Daisy,
Thank you so much for sharing your experience! We're truly sorry to hear about the initial trouble with the broken wheel and the lost replacement package—that’s certainly frustrating. But we’re glad that Marvin Seva was able to step in, take ownership of the situation, and make things right.
It’s great to hear that your son will be back to enjoying his scooter rides soon! We’ll be sure to pass along your appreciation to Marvin—he’ll be thrilled to know he made a difference. If there’s anything else we can do, please don’t hesitate to reach out. Thank you again for being part of the Jetson family!
Best Regards,
Customer Service Team at Jetson
GREAT COMPANY THAT CARES
I had an issue with our Granddaughters Hoverboard charging. It wasn't that old. Jetson is GREAT to work with. We went through some troubleshooting, which did not work. I was contacted then by Dareal. Very kind. They sent me a new one for her that I received today. Highly recommend this company. They stand behind their products, and their customer service is absolutely AMAZING. Also had correspondence with Jessa.
May 2, 2025
Unprompted review
Reply from Jetson Electric
Dear Robert,
Thank you so much for taking the time to share your experience. We're truly delighted to hear that our team was able to assist you and ensure your granddaughter received a replacement hoverboard. We understand how frustrating it can be when a product doesn't perform as expected, especially for something meant to bring joy to a child, and we're glad we could resolve the issue quickly.
It’s wonderful to know that both Dareal and Jessa left a positive impression with their kindness and support. We take great pride in our customer service and stand firmly behind the quality of our products. Stories like yours inspire us to continue delivering exceptional service and care to every customer.
Thank you again for your kind recommendation and for choosing Jetson. We're grateful to have you as part of the Jetson family! If you ever need further assistance, please don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Dareal is amazing!
Dareal is amazing! Great customer service skills and is so helpful!!
May 8, 2025
Unprompted review
Reply from Jetson Electric
Dear Samantha,
Thank you so much for your kind words! We’re thrilled to hear that Dareal was able to assist you and left such a great impression. Providing exceptional customer service is one of our top priorities, and it’s always wonderful to hear when one of our team members goes above and beyond.
We'll be sure to pass along your praise—Dareal will be so happy to hear it! If there’s anything else you need, we’re always here to help.
Best Regards,
Customer Service Team at Jetson
My Jetson quit working for some reason…
My Jetson quit working for some reason and I reached out to the customer service and the representative Dareal was amazing. He quickly resolved my issue and has a new bike being shipped to me. No fuss about anything. I will be shopping with JETSON again.
May 8, 2025
Unprompted review
Reply from Jetson Electric
Dear Michael,
Thank you for sharing your experience! We’re so sorry to hear your Jetson stopped working, but we’re glad Dareal was able to step in and resolve the issue quickly and smoothly. It’s great to know the process was hassle-free and that a replacement bike is already on its way to you.
We truly appreciate your trust and loyalty—it means a lot to us. We’ll be sure to pass along your kind words to Dareal! We look forward to having you shop with Jetson again soon. If you need anything else, don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Commendation
I bought the ebike on September 2024 and had issue with the power button just recently. I filed a warranty claim and they did a good job on assisting me. Thanks to Rose Irea who made things easier for me. I really admire her for her patience and customer-oriented attitude. Keep it up and kudos to the whole team!
May 6, 2025
Unprompted review
Reply from Jetson Electric
Dear Jessy,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding your recent experience with our customer service team. We are pleased to hear that Rose Irea was able to assist you effectively with your warranty claim and provide the support needed to resolve the issue with your eBike.
At Jetson, we strive to offer exceptional service, and it’s rewarding to know that Rose’s patience and customer-oriented approach made a positive impact on your experience. We will be sure to pass your commendation along to her, as well as to the entire team, as a recognition of their dedication to customer satisfaction.
If you require any further assistance in the future, please don't hesitate to reach out. We are here to ensure your continued satisfaction and are committed to providing you with the best possible experience. Thank you once again for your feedback, and for choosing us for your eBike needs.
Best Regards,
Customer Service Team at Jetson
I purchased two electric dirt bikes…
I purchased two electric dirt bikes back in December and both of the bikes stopped working. I contacted Jetson Electric and Rosa Irea was amazing at assisting me. I was informed that both bikes would be replaced.
April 3, 2025
Unprompted review
Reply from Jetson Electric
Dear Alexandria,
Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered with your electric dirt bikes, but we’re glad to know that Rosa Irea was able to assist you so effectively. We strive to ensure that all our customers receive the highest level of support, and it’s wonderful to hear that Rosa’s efforts made the process easier for you.
We are happy to confirm that both bikes will be replaced, and we appreciate your patience throughout this process. Your satisfaction is our priority, and we’re committed to delivering a solution that meets your needs.
If you have any further questions or require assistance in the future, please feel free to reach out. We're here to help!
Best Regards,
Customer Service Team at Jetson
Reached out to customer service about…
Reached out to customer service about my Sons hoverboard not working correctly. The response time was a bit slow however, Rose Irea helped me out and she ended up getting a new replacement board out to me. Definitely worth it.
May 3, 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the initial delay in response time, and we truly appreciate your patience throughout the process. We are, however, pleased to hear that Rose Irea was able to assist you in resolving the issue with your son’s hoverboard. Providing a smooth and efficient customer service experience is a top priority for us, and we are glad that Rose was able to help you with a replacement board.
Your feedback is important to us, as it helps us continually improve our service. If you ever encounter any further issues or need assistance in the future, please don’t hesitate to reach out—we are always here to help.
Thank you again for your understanding, and we hope your son enjoys his new hoverboard!
Best Regards,
Customer Service Team at Jetson
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