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See what reviewers are saying

Rated 5 out of 5 stars

Loving my new Reel scooter. With so many similar looking scooters about, this gorgeous, green Reel Performance looks brilliant and the ride is really smooth. It's got tons of power and the range and... See more

Company replied

Rated 1 out of 5 stars

Please save yourself a whole world of pain and avoid. These scooters seem well built but are simply not Fit for purpose. After only 8miles of use the electric controller failed. This was a result... See more

Rated 1 out of 5 stars

I purchased a reel performance scooter for my sons birthday. It's was faulty out of the box. Reel and the third party seller refused to exchange or repair the item. Several hundred pounds out of poc... See more

Rated 5 out of 5 stars

What a blast! Great fun and easily the best way to get to nearby shops/takeaways without jumping in the car and using ever more expensive fuel. Very easy to assemble; there is a connector tucked int... See more

Company details

  1. Motor Scooter Dealer
  2. Bicycle Store
  3. Sporting Goods Store

Written by the company

Discover a new way to travel with REEL scooters. ⚡ We're striving to make a difference in the world of urban travel. Founded on the idea of greener alternatives, we wanted to be a part of positive change. We wanted to create a travel solution that signifies change and inspires others to do so. So REEL came to life as a way to offer a range of bold, striking electric scooters to help others make that choice and stand out from the crowd.


Contact info

3.9

Great

TrustScore 4 out of 5

33 reviews

5-star
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Rated 4 out of 5 stars

Had slight issue with the scooter which…

Had slight issue with the scooter which the customer service team sorted immediately and to my satisfaction
Great scooter so far👍

September 17, 2021
Ride REEL logo

Reply from Ride REEL

Thank you for your review James. Glad to hear everything is sorted now.

Rated 5 out of 5 stars

Easily the best e-scooter around

Easily the best e-scooter around.
Great quality, brilliant design, easy to use and makes anyone look cool while riding a REEL scooter.

September 11, 2021
Ride REEL logo

Reply from Ride REEL

We are so pleased to hear this feedback. Thank you for your review.

Rated 5 out of 5 stars

Great quality, looks great and service has been great

Received my scooter yesterday and it looks so good compared to other scooters I’ve seen, even the packaging was on point!

The ordering process was dead easy, the customer services people were great and answered all of my questions. Nothing was too much trouble.

Brilliant value for money and would definitely recommend to anyone hesitant about buying one.

The app is such a great addition and will be so useful especially checking how much battery life it has and how much distance I’ve traveled. It’s the future!

All in all, great quality, looks great and the service has been great! Thank you!

July 30, 2021
Unprompted review
Ride REEL logo

Reply from Ride REEL

It means so much to us when customers are happy with the efforts our design team have put in to every aspect of our REEL electric scooters. Thank you for your review Mike. Our customer support team are here for the journey so if you have any queries please contact us on info@ridereel.co.uk.

Rated 5 out of 5 stars

Love my Performance Plus

Love my Performance Plus, and the app for the scooter is absolutely great.

July 26, 2021
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Reply from Ride REEL

Thank you for taking the time to share some feedback with us Richard, it means a lot. Enjoy your ride.

Rated 5 out of 5 stars

Great value for money

After researching the market I found these scooters to be the best value for money.
I was very impressed at how quickly I received it and the scooter itself just looks and feels great to ride...Highly recommended

July 24, 2021
Ride REEL logo

Reply from Ride REEL

Amy, it is great to hear you're enjoying your new REEL electric scooter. Thank you for your review.

Rated 5 out of 5 stars

Loving it.

Loving my new Reel scooter. With so many similar looking scooters about, this gorgeous, green Reel Performance looks brilliant and the ride is really smooth. It's got tons of power and the range and battery power is much better that I'd hoped it would be. App is easy to use too.

Customer service was fab, really knowledgable, professional and helpful. Would definitely recommend this business. 100%.

July 20, 2021
Unprompted review
Ride REEL logo

Reply from Ride REEL

It is great to hear you're turning heads with your new REEL electric scooter Richard. Thank you for recommending us. Our customer support team are here for the journey, so please don't hesitate to contact us with any questions.

Rated 5 out of 5 stars

A summer essential

A summer essential! I've been using my REEL scooter for a week now, and it's honestly changed my life. I used to use my car for short trips to the shops, but now I just hop on my REEL scooter.

They are good for the environment and save you money: Win-Win.

July 20, 2021
Ride REEL logo

Reply from Ride REEL

Thank you for sharing some great feedback Chloe! We really appreciate it.

Rated 5 out of 5 stars

I bought this scooter for my nephew and…

I bought this scooter for my nephew and he absolutely loves it!
It arrived on Friday and I gave it him this weekend. The packaging was great and made it a real experience! The scooter it's self looks awesome and is super fast! Will be perfect for him to ride to college!
Tempted by one for myself if I'm honest.
Five stars, would recommend.

July 19, 2021
Ride REEL logo

Reply from Ride REEL

It is great to hear your nephew is loving his new REEL Scooter Jonathon! Thank you for sharing some positive feedback and for recommending us.

Rated 5 out of 5 stars

My first electric scooter - so impressed!

I bought the Performance scooter from REEL (the green one) and absolutely love it. The scooter itself looks incredible and I'm really happy with how it drives and the speed it goes. The customer service was great too and they instantly reply on the live chat on their website if you need any help. Have told all my friends about it!

July 19, 2021
Ride REEL logo

Reply from Ride REEL

Thank you for taking the time to share some great feedback Katie! We are so pleased to hear you're happy with your REEL scooter.

Rated 5 out of 5 stars

10/10

Absolutely love my new escooter! I went for the Performance model and it’s so much fun, a lot faster than I thought and it’s so easy to use. Highly recommend

July 17, 2021
Ride REEL logo

Reply from Ride REEL

This is great to hear Jordan! Thank you for your review and for recommending us.

Rated 5 out of 5 stars

Really solid, bright scooter

Really solid scooter - I purchased after seeing the bright green on the website and it really stands out!

Would highly recommend as it seems very sturdy and looks great!

July 16, 2021
Unprompted review
Ride REEL logo

Reply from Ride REEL

Thank you for taking the time to share some great feedback! We hope you enjoy our REEL Performance Scooter just as much as we do.

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