Great welcome, nice assistance, a beautiful Royal Enfield with adequate tires for dirty roads and also some other little but fondamental items (belts for the bag, a cable for the phone) and great assi... See more
Company replied
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See what reviewers are saying
Riderly is a trusted partner for the best rental companies. Everything was smooth in Albania, as was in Marrakech a few monts ago.
Riderly found us a very reliable motorcycle rental company, LX Rent — Motos & Scooters in Lisbon — and arranged for them to select the right motorcycle for us, complete with large storage cases, and e... See more
Company replied
When my motorcycle broke down in Morocco,i contacted Riderly for a rental bike.At that time there was no bike available at there partner in Fez.But Riderly made the extra mile and aranged a bike at on... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.8
Excellent
270 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got me in touch with a firm I probably wouldn't have found.
Found me a great firm that I used.
July 5, 2025
Unprompted review
Reply from Riderly
Hi Szwera,
We appreciate your kind message more than you know. Thank you for being part of the Riderly community. We’re always here if you need anything! 🛵
Keep being awesome!
Customer Success Team @ Riderly.com
RIderly again
I had a great experience with Riderly.com and would absolutely recommend using their platform for booking scooter rentals.
When I had issues with the rental company—especially around the handling of a security deposit after a theft—Riderly's support team was responsive, professional, and genuinely helpful. They followed up on my behalf, ensured I got answers, and helped clarify the situation when the rental company was no longer communicating properly.
It made a huge difference knowing there was a reliable third party I could turn to. Without Riderly, I would have been left completely on my own.
The booking process itself was smooth, the interface is user-friendly, and I appreciated the transparency and support throughout the entire experience.
Highly recommended—great service and peace of mind. I will definitely book through Riderly again!
June 29, 2025
Unprompted review
Reply from Riderly
Hello Antonio,
Thank you so much for your kind words and for taking the time to share your experience with Riderly!
We’re truly glad to hear that our support team was able to assist you during a challenging situation, and that you felt supported throughout the process. Providing peace of mind and making sure our users are never left alone, especially when things don’t go as planned, is exactly what we aim for! 💪🏻
It also means a lot to hear that you found the booking process smooth and our platform easy to use. Your recommendation is incredibly valuable to us, and we’re so grateful for your trust.
We look forward to helping you with your next ride and are always here if you need anything in the future. 🛵
Safe travels and thanks again for choosing Riderly!
Warm regards,
Customer Success Team @ Riderly.com
Good company
Good company. Top off the rentals good price. Amazing scooters hassle. Free
.
May 25, 2025
Unprompted review
Reply from Riderly
Hello Carl,
We’re truly grateful for your feedback! It’s rewarding to know that you had a smooth and enjoyable rental with us. Thank you for trusting Riderly! 😎
Best,
Customer Success Team @ Riderly.com
Excellent service
Excellent service, attentive and as promised, connects to the best local agents and continuously support till get bike and rent....sure will be using again and highly recommended!
June 5, 2025
Unprompted review
Reply from Riderly
Hello Mohammad,
Thanks so much for your lovely review! We’re so glad you enjoyed your experience with us.
If there’s anything else we can do to make your future bookings even better, we’re just a message away. 🏍️
Stay awesome!
Customer Success Team @ Riderly.com
Good experience in Moroccan moto hire
Good experience in Moroccan moto hire, good Comms
Would use again.
May 6, 2025
Unprompted review
Reply from Riderly
Hello Jim,
Thanks so much for your positive feedback! We're thrilled that you enjoyed your experience and look forward to making your next visit even better! 💙
Looking forward to helping with your next Ride!
Cheers,
Customer Success Team @ Riderly.com
Outstanding customer service
All in all, it was a great experience. The customer service is outstanding—everyone is extremely helpful and responds to any question within seconds. Huge thanks to Helen and Aleksandra for all your support!
April 2, 2025
Unprompted review
Reply from Riderly
Hello Phil,
Thank you so much for your feedback! We're thrilled to hear you had a great experience with us. It’s always wonderful to know when our team and our rental partners are hitting the mark. Your feedback encourages us to keep providing excellent service. 💙
We look forward to welcoming you back on your next adventure! Until then, safe travels and happy riding!
Best wishes,
Customer Success Team @ Riderly.com
Honest and fast!
You can only really judge the professionalisme of a service company when something goes wrong.
With Riderly I can honestly say that they did not hesitate for a second when I raised an issue with them: after ample communication (and for them to check from their end), Riderly refunded the pre-payments made on a motorbike rent in Laos.
Service oriented, very professional and building GREAT trust for future rentals.
Special thanks to Jeck for his swift and professional follow up.
Will rent again via Riderly!!
March 11, 2025
Unprompted review
Reply from Riderly
Hello Aad Van,
Your review just made our day! We’re delighted to hear that you enjoyed your experience with us. It’s customers like you who inspire us to go above and beyond with our service and options.
Thanks again for choosing us! We hope to see you back for more thrilling rides soon. 💙
All the best,
Customer Success Team @ Riderly.com
Had a pleasant experience
This company is led by people who genuinely prioritize customer satisfaction. The CEO lives by the principle "a promise is a promise" which reflects the high standards of the team. You can trust that you’re dealing with people who truly care about delivering on their commitments ;)
January 27, 2025
Unprompted review
Reply from Riderly
Hi Kaarel,
Thank you so much for the fantastic review! We’re really happy that you chose us, and it’s wonderful to know we could make your journey enjoyable! The whole team takes pride in ensuring every experience is exceptional, and it’s great to know we achieved that with you. 💙
Looking forward to helping with your next Ride!
Cheers,
Customer Success Team @ Riderly.com
ALERT!!
ALERT!!! They manage with companies that make you pay up to 200 euros in deposit that they do not return later
ALERTA!!! gestionan con empresas que te hacen pagar hasta 200 euros de fianza que después no devuelven
November 4, 2024
Unprompted review
Reply from Riderly
Hi Alberto,
First and foremost, we're truly sorry that the experience didn't meet your expectations. At Riderly, we strive for a 5-star experience with every rental, and anything less is simply not acceptable to us. Rest assured, we're committed to making this right for you! 💪🏼
Our team is already aware of your situation and they have been actively working on this issue with the rental provider as everything from their end appears correct in terms of the security deposit being unblocked.
We take great pride in our network of partners, which are continuously monitored and reviewed to adhere to the highest standards. Please remember that security deposits can sometimes take up to 30 days to be refunded, especially in areas requiring checks with multiple authorities as per local regulations.
We would like to assure you that we stand by our customers to ensure fair and appropriate treatment. We'll keep you updated as our investigation progresses.
Kind regards,
Customer Success Team @ Riderly.com
---
UPDATE: After further investigation, we're pleased to confirm that the security deposit has been successfully unblocked and returned. The delay was due to an unusual requirement from the financial institution requiring manual confirmation of "no objection" before unblocking the funds. Eventually with ongoing and prompt collaboration with both you and the rental provider the issue was able to be addressed effectively. We can confirm that the rental provider handled the situation correctly and within their means, as the delay was beyond their control. Thank you for your patience and understanding Alberto, as we worked through this matter together! 🙏🏼 💪🏼
8 day hire morocco.
Hi we had a good experience when my friend and myself used Riderly to find motorcycles in morocco and hires two bikes from rent2wheels Marrakesh.
The two royal enfield hymalayans performed as they should and were presented to us in perfect condition reliability is important in Morocco as roads can be challenging.
The staff at Rent 2 wheels were helpful and polite they offered us some free extras bunjy straps helmet gloves phone holder etc all documentation was perfect and no problems with return of deposit .what more can i say 10 out of 10 in my opinion. Steve Mceleney uk.
December 29, 2024
Unprompted review
Reply from Riderly
Dear Steve,
Thank you for taking the time to leave such a wonderful review!
We’re really happy to hear that everything went perfectly during your rental experience. Knowing you enjoyed it so much is truly rewarding for our whole team. We're also proud to be working with Rent2Wheels! 💙🏍️
Next time you’re ready for a ride, don’t hesitate to reach out – we’re here to make it another five-star experience!
Kind Regards,
Customer Success Team @ Riderly.com
Reply from Riderly
Hello Mariel,
We’re so happy to know you had a fantastic time with us! Your satisfaction is our priority, and it’s great to know we met your expectations. Thanks for sharing your positive experience! 💙
Thanks again for choosing us! We hope to see you back for more thrilling rides soon.
All the best,
Customer Success Team @ Riderly.com
Amazing support experience
I was trying to rent a bike in Vietnam. Riderly contains many options here, so search for it. I ordered bike in local rental provider when my standard did not met with provider, I had to cancel it. I am amazed how Riderly contact me (Hi Jeck! :) ) and everything went smoothly. From order, first contact, up to cancellation everything was done immediately. Thank you for your kindness and quickest support I've ever had.
November 26, 2024
Unprompted review
Reply from Riderly
Hello Adam,
Thank you for taking the time to share your feedback! We’re thrilled to know you enjoyed your experience with us. It’s always a pleasure to serve great customers like you!
We look forward to welcoming you back on your next adventure! Until then, safe travels and happy riding!
Best wishes,
Customer Success Team @ Riderly.com
Excellent experience with Riderly
Excellent experience with Riderly! Their customer service was incredibly responsive and handled our situation with professionalism and care. They quickly stepped in to help resolve an issue with a local rental partner and even offered a discount for the inconvenience. Highly recommend Riderly for their outstanding support and customer-first approach!
September 25, 2024
Unprompted review
Reply from Riderly
Hi Marie,
Thank you so much for the fantastic review! We’re really happy that you chose us, and it’s wonderful to know we could make your journey enjoyable! The whole team takes pride in ensuring every ride is exceptional, and it’s great to know we achieved that with you. 🛵
Looking forward to helping with your next Ride!
Stay safe,
Customer Success Team @ Riderly.com
Scooter rent Gran Canaria
We rented a scooter on the island of Gran Canaria. Initially we had arranged a scooter rental with OKMOBILITY but since they didn't rent us a scooter when we arrived, we got a tip from a friend about Riderly and it was the best we could do. They arranged for us to get a scooter the next day from Tifón motor for basically the same price. Plus the scooter was much better and even brand new. Any questions we had were answered pretty much immediately thanks to the online chat and I also want to mention the online chat worker, Helena, who was very helpful. Next time we rent, we will be renting straight through Riderly.
October 29, 2024
Unprompted review
Reply from Riderly
Dear Ferdinand,
Thank you for taking the time to leave such a wonderful review! We’re so happy to hear that everything went perfectly during your rental experience. Knowing you enjoyed it so much is truly rewarding for our whole team, especially Helena! 🥰
Next time you’re ready for a ride, don’t hesitate to reach out – we’re here to make it another five-star experience!
Warm regards,
Customer Success Team @ Riderly.com
great approach
We were very satisfied. We rented 2 motorbikes. The loan and return process was quick and trouble-free. Thank you for a pleasant holiday
October 16, 2024
Unprompted review
Reply from Riderly
Hello Mazlici!
Thank you for your wonderful feedback! 😊
We're delighted to hear that you were very satisfied with your experience!
We're thrilled that we could contribute to making your holiday pleasant.
We look forward to serving you again on your next motorcycling adventure! 🙏🏼
Best regards,
Support Team @ Riderly.com
Not the best experience
Everything was ok until I got the bike, booked a T7 Rally and I actually only get a classic T7 (same price of course, I paid a extra 10euro/day for the rally), with tyres almost at the end. I was suppose to do lot of offroad with it, but couldn't do everything I want, had to many flat tyres.
Deposit was with card but he gave me back everything in cash...
My trip in Morocco was great, but I will no recommend this company
August 30, 2024
Unprompted review
Reply from Riderly
Hi Pierre,
We're truly sorry to hear about the experience you had with the rental provider you booked with through our platform.
At Riderly, we strive for a 5-star experience with every rental and we hold our rental providers to the same standard. Rest assured, we're investigating the issues you mentioned regarding the bike model and tire condition.
A senior member of our team has identified your reservation and will be reaching out to you and the rental provider shortly to understand why this happened and hopefully find a satisfactory resolution for you.
Thank you for bringing this to our attention, and we'll keep you updated.
Kind regards,
Customer Success Team @ Riderly.com
--
UPDATE: After a thorough review, we identified that part of the situation arose from a booking where the customer proceeded with a vehicle selection despite our note that the specific variant could not be confirmed.
We weren't made aware of any issues during or immediately after the rental period. However, once we learned about the customer's concerns, we were able to engage in a productive dialogue and find a satisfactory resolution. Thanks for your support Pierre! 💪🏼
In the future please contact our 24/7 support team as soon as any problem occurs during a rental. We're in a much better position to find immediate solutions when issues are reported promptly. Our goal is always to ensure a smooth and enjoyable experience for every rider who uses our platform. 💙
great expirence everything was as…
great expirence everything was as agreed😁👍
September 21, 2024
Unprompted review
Reply from Riderly
Hello Kristijan!
Your feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do. 💪
Best regards,
Support Team @ Riderly.com
Reply from Riderly
Hello Tom!
Thank you for taking the time to leave us a review. ❤
We look forward to seeing you again.
Best regards,
Support Team @ Riderly.com
My best experience in Sardegna.
My best experience in Sardegna.
Can't be any quicker, just leave the airport, cross the road and there you go. Guys are really nice, explained us every details about the rental, took the pictures to make sure everything was ok and in the end the same thing, plenty of time to get back to the airport. The bike, Suzuki V Storm was just perfect, did about 1500kms in 6 days all on the road. Nice and comfortable to ride with 2 and box. Next time will have to rent a 9 seat van.
September 15, 2024
Unprompted review
Reply from Riderly
Hello Luis!
Thank you for your wonderful feedback!
We’re so glad to hear that you had an amazing experience in Sardegna and found our service convenient and friendly. 🌟
It’s great to know that the bike was perfect for your adventure.
We can’t wait to help you with choosing another bike next time!
Safe travels until then!
Best regards,
Support Team @ Riderly.com
Super nice company and everything as…
Super nice company and everything as advertised. They were super friendly , the bikes in fantastic condition and the support examplatory.
September 22, 2024
Unprompted review
Reply from Riderly
Hello Marc!
Our team takes pride in providing excellent service, and your feedback means a lot. 💪
We look forward to seeing you again soon!
Best regards,
Support Team @ Riderly.com
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