Great welcome, nice assistance, a beautiful Royal Enfield with adequate tires for dirty roads and also some other little but fondamental items (belts for the bag, a cable for the phone) and great assi... See more
Company replied
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See what reviewers are saying
Riderly is a trusted partner for the best rental companies. Everything was smooth in Albania, as was in Marrakech a few monts ago.
Riderly found us a very reliable motorcycle rental company, LX Rent — Motos & Scooters in Lisbon — and arranged for them to select the right motorcycle for us, complete with large storage cases, and e... See more
Company replied
When my motorcycle broke down in Morocco,i contacted Riderly for a rental bike.At that time there was no bike available at there partner in Fez.But Riderly made the extra mile and aranged a bike at on... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.8
Excellent
270 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish
Booked 2 scooters for a tour of Tenerife through Riderly.The company were excellent from start to finish, answering all our queries quickly and fully. They checked everything went well with the hire too. The local company used via Riderly were excellent as well. All in all a really good experience. Wouldn’t hesitate in using them in the future.
March 8, 2024
Unprompted review
Reply from Riderly
Hello Chris,
We truly appreciate your trust in us!
Thank you for your review, we'll make sure our partners hear the good words as well 🎉
Best regards,
Support Team @ Riderly.com
I had the pleasure of renting a BMW XR…
I had the pleasure of renting a BMW XR 900 from the local office in Nice, France. The staff there were incredibly accommodating and helpful. We embarked on day trips along the breathtaking coastlines of both Italy and France, and I must say, the experience was nothing short of extraordinary. These picturesque destinations, coupled with the power and grace of the BMW XR 900, made for an unforgettable journey. Many thanks for facilitating such a remarkable adventure!
March 7, 2024
Unprompted review
Reply from Riderly
Hello Christos!
We love to hear about your unforgettable journey and experience 🤩
It's great to know that you found our team to be helpful and pleasant to work with. We will make sure to let them know!
Thank you for your kind words and we hope to see you for your next adventure!
Best regards,
Support Team @ Riderly.com
I recommend using Riderly service
I recommend using Riderly service!
Rent went smooth. Weekend on Malta was perfect.
I had few questions and made mistake with timing while booking the bike so this girl Helena from Riderly took care of everything.
Big thanks. Ill keep in touch :)
Best regards
February 16, 2024
Unprompted review
Reply from Riderly
Hi Šimon!
We're so happy to hear that everything went smooth and perfect on your trip 😊
Our dear Helena is always there to save the day! 💪
We're looking forward to your next trip with us!
Best regards,
Support Team @ Riderly.com
5 weeks motor rental
I rent a motorbike 5 weeks to cross all vietnam, it was just perfect, well organised, very friendly , helpfull when needed, it allow me to have my best holiday ever. Many thanks , very professional.
February 5, 2024
Unprompted review
Reply from Riderly
Hi Gregory!
Thank you so much for the kind words! We're genuinely happy to hear you've had the best experiences with us.
It's comments like yours that keep us going. Thanks for being awesome! 💪⚡
Best regards,
Support Team @ Riderly.com
I am really disappointed by the service…
I am really disappointed by the service of Riderly. Note: check your partners who are applying on your platform. First and last time I booked on Riderly.
My review in the google maps for the rental:
Caution: Watch out for scams. Be sure to take detailed photos of the scooter beforehand. We faced efforts to attribute various scratches to us, but managed to demonstrate their pre-existing condition through the pictures.
The service is extremely slow with significant communication problems, resulting in a frustrating experience overall. Despite pre-booking a specific scooter, it was unavailable, leading to a cumbersome negotiation for an alternative model. Furthermore, the agreed-upon accessories like straps and luggage rack were missing, despite being part of the package.
Moreover, they tried to sell us helmets with faulty fasteners, creating a negligent and unsafe situation. Eventually, they claimed the engine was damaged due to an oil change, despite it functioning perfectly and recently being in use. Additionally, the pricing was unreasonably high. In summary, this was a costly and unsatisfactory experience, not worth recommending. It's advisable to find a more professional and dependable service provider.
February 20, 2024
Unprompted review
Reply from Riderly
Hi Dave,
First of all we all sincerely sorry the provider did not meet or exceed your expectations as we set out to do with every single rental we do worldwide. Here at Riderly we truly strive for a 5-star experience, anything less than that is simply not acceptable to us. Dont worry, we'll make this right! 💪🏼
Thanks for bringing this up to our attention. I can see from internal logs that details were scarce at the time of this review, but I can see now that a senior member of our escalations team has already reached out to you personally and to the rental provider to find out what happened, and aim to remediate the situation. Unfortunately we had not been made aware of any issues with this rental until the time of this review.
We can assure you that we place a huge amount of effort and ongoing monitoring for each and every one of our providers on Riderly to ensure we only work with the very best companies in each city - it makes our lives, and more importantly those of our 30,000 customers each year, much easier!
We will continue to be in touch, and update this response as our escalation process continues.
Kind Regards,
Customer Success Team @ Riderly.com
-----------------
UPDATE (26th Feb)
Based on the investigation carried out by our escalations team 6 out of the 7 issues reported by this customer were found to be without basis, and 1 of 7 did effectively occur due to the customer knowingly violating the terms contract resulting in a 50 USD surcharge by the rental provider.
1. "check your partners who are applying on your platform" - We place a huge amount of importance on each of our global rental partners quality of service, the provider in question has over 1,600 reviews with an overall rating of 4.9 stars. No policy or standard of service violations were found as a result of this investigation or our ongoing monitoring procedures.
2. "The service is extremely slow with significant communication problems" - All written communication between this customer and Riderly had an average response time of less than 3hrs.
3. "Despite pre-booking a specific scooter, it was unavailable" - The vehicle selected by the customer was indeed available but not permitted to exit the city of Hanoi (110cc scooter + a pillion). This was specified prior to the time of booking, the customer notified 2 weeks before arrival but failed to provide a response. On the day rather than voiding the reservation, the rental provider offer a suitable vehicle which allowed exit outside city bounds, and with sufficient horsepower for their intended 1,500km route across Vietnam. This was ultimately found to be the customers responsibility and resolved amicably.
4. "accessories like straps and luggage rack were missing" - The rental provider submitted CCTV evidence demonstrating the handover and return process, on which all the requested accessories were provided in full and in good condition. Unfortunately we found no basis for this claim
5. "helmets with faulty fasteners" - Photographic evidence received during our investigation found satisfactory and compliant helmets were provided.
6. "efforts to attribute various scratches to us" - CCTV evidence of the handover process did not indicate this event occurred.
7. "engine was damaged due to an oil change" - The customer was explained, as well as highlighted in the contract, that a 5 USD oil change was required once 950km were driven. The customer failed to perform this despite driving 1500km. The rental office had to perform a surcharge as the vehicle had to be taken offline for preventative maintenance which causes a direct loss of revenue for them. Preventative maintenance in circumstances such as this is contractually warranted and exists for the safety of all customers.
Nonetheless we were able to negotiate a satisfactory resolution of this deduction with the rental provider on the clients behalf.
We hope this matter is now successfully resolved for you Dave 👍🏼
I’m an experienced rider from Sweden…
I’m an experienced rider from Sweden riding in the Marocko desert for the second time. I had a superfun trip and my bike worked perfect. A KTM Adventure 890 R. I’m really very pleased with Ridely. The service has been great with a positive attitude. Excellent precise communication too. Me and my friends will rent here again next winter. 😎
A great job done by you all 😊👍🏻
February 15, 2024
Unprompted review
Reply from Riderly
Hello Ulf!
We’re humbled by your support and look forward to being your preferred choice for adventures in the future!
We can't wait to make another amazing experience for you and your friends! 🎉
Best regards,
Support Team @ Riderly.com
5 weeks rental motorbike
Thank you. It was exellent well organised, i rented 5 weeks a motorbike and drove from north to south 3800km.
Unbeleivable. An amazing holiday.
I will rent again in the futur with you.
Everything went fine and easy.
February 4, 2024
Unprompted review
Reply from Riderly
To know that we're a part of your amazing holiday makes us smile!
We can't wait to be a part of your next one too (and to hear everything about it) 🤩
Thank you for trusting us!
Best regards,
Support Team @ Riderly.com
Super smooth and easy rental process…
Super smooth and easy rental process with Riderly. The provider was also extremely helpful and pleasant to deal with. Would definitely be using Riderly services again.
January 26, 2024
Unprompted review
Reply from Riderly
Thank you for your valuable feedback and for being a part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. 💪
Best regards,
Support Team @ Riderly.com
Awesome service
Awesome service! We tried to rent a scooter during high season which was really difficult but thanks to Riderly everything worked smoothly. The team managed everything. Especially when not speaking the local language, Riderly was a great help because of their professional and transparent service.
December 28, 2023
Unprompted review
Reply from Riderly
Hello Hannes,
We truly appreciate your support and trust in us. When it comes to communication, we strive to make it stress-free both for you and our partners.
Your review brightens our day and constantly reminds us why we love what we do 🐱🏍
Best regards,
Support Team @ Riderly.com
Everything worked really well and the…
Everything worked really well and the customer service was super friendly :)
January 11, 2024
Unprompted review
Reply from Riderly
Hello Julian,
we love your kind words. Thank you for leaving us 5 stars! ⚡
Best regards,
Support Team @ Riderly.com
Easy to proceed
Easy to proceed. Everything was like it were describe
January 12, 2024
Unprompted review
Reply from Riderly
Hi Jose,
We are grateful that you took the time to leave us a 5-star review!
Best regards,
Support Team @ Riderly.com
Riderly provides outstanding performance
Riderly was very flexible when I asked to change the ordered model.
Moreover, Lucas, Carlos and the team behind supported me closely when the ordered motorbike was not available due to an accident and took care for compensation.
This was extraordinary and I can only recommend Riderly!
December 15, 2023
Unprompted review
Reply from Riderly
Hi Lieschen,
Thank you so much for the fantastic review! We’re really happy that you chose us, and it’s wonderful to know we could make your journey enjoyable! The whole team takes pride in ensuring every ride is exceptional, and it’s great to know we achieved that with you. 💓
Looking forward to helping with your next Ride!
Cheers,
Customer Success Team @ Riderly.com
Riderly and Luxurymotorentals.gr - THE BEST motorcycle rental
Riderly and its local agency "luxurymotorentals.gr" in Athens, Greece is THE BEST motorcycle rental office ever! It's an experience. A motorcycle of the highest quality, Honda Rebel special edition, in perfect condition, amazing service and support. Exquisite!
January 6, 2024
Unprompted review
Reply from Riderly
Hello Dr. Stelios,
We're thrilled to hear about your great experience!
It's great to hear that you found our partners to be professional and pleasant to work with.
Your satisfaction is what drives us, and we can’t wait to welcome you back for another adventure. 🚀
Best regards,
Support Team @ Riderly.com
Riderly folks are the best!
From beginning to end, our experience with Riderly was fantastic. Carlos is an engaged, enthusiastic and responsive CEO with a staff that lives up to his example. Without exception, his team proved to be prompt, professional, thorough and friendly. We unfortunately had to change plans mid-stream in our itinerary, and were treated with kindness and respect.
This review may be long overdue, but it is sincere and heartfelt.
May 15, 2023
Unprompted review
Reply from Riderly
Hello Nancy,
Thank you so much for taking the time to share your feedback!
At Riderly, we believe in going the extra mile for our customers. It’s customers like you who inspire us to keep striving to provide the best service possible, and your story reaffirms why we do what we do. 🥰
Next time you’re ready for a ride, don’t hesitate to reach out – we’re here to make it another five-star experience!
Kind Regards,
Customer Success Team @ Riderly.com
Very helpful support
Aleksandra from support was very helpful and patient. She answered all my questions precisely and did a lot in order to answer my questions about upcoming rental.
December 1, 2023
Unprompted review
I had hired a vehicle through Riderly…exceptional customer service
I had hired a vehicle through Riderly but unfortunately due to a below standard service from their partner the reservation was not successful. The team at Riderly ( as especially Carlos) went above and beyond from a customer experience perspective and really went the extra mile for me when they could have easily pointed fingers to their partner company. Kudos to them. Best customer service I have experienced in years and will certainly use them again.
October 3, 2023
Unprompted review
Perfectly organized
Perfectly organized. Delivery and Pick-up on time . Bike in good shape and save. Got all my deposit back in cash after handing back the key - one of my best rides on the Zanzibar Island !
October 10, 2023
Unprompted review
Very understanding and fast support im…
Very understanding and fast support im glad i chose them and ill definitely do it in future
September 26, 2023
Unprompted review
Excellent service and fast!
September 22, 2023
Unprompted review
A great site to rent a motorbike!
A great site to rent a motorbike or scooter, great customer care and service, very quick replys and solutions, will be renting with you again soon. Thanks for all of your help.
September 2, 2023
Unprompted review
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