Ridestore Reviews 

General:
1) I have not received my items yet, but I will update this review once I have.
2) All my research leads me to believe that it is a great product (which is why I am leaving this review instead of purchasing a different brand). *update pending*
3) This review serves to make other customers aware aspects of this business that I had to find out the hard way.
4) I have recently moved to the Canary Islands from South Africa.

The good:
1) Their online help seems to be 24/7 which is great.
2) Most of their online help staff are extremely helpful.
3) They have multiple different methods of sizing their clothes which helped me get to a size I feel is highly likely to fit once it arrives. *update pending*
4) They expedited my shipping free of charge.

The bad:
1) Their payment system will not let you purchase a product using a credit card that is from a country that they do not deliver to (I cannot use my South African credit card).
2) Their payment system wont let you purchase a product using a credit card that was issued in a different country to the country of delivery (I couldn't use my Spanish credit card because they don't deliver to the Canary Islands).
3) Their payment system requires you to use the correct site (if delivering to the UK the UK site must be used).
4) Customer service told me that possible solutions would be to "get a credit card from a different country" which is an idiotic thing to tell a customer. OR "To get a friend in a different country to purchase the product". This eliminates the possibility of using services like Banango which handles deliveries to the Canary Islands.
5) The first customer service assistant did not mention that they can manually process card payment if the system does not allow it (24-48 hours) which she should have because this would have solved my problem and eliminated all my frustration.

Conclusion:
I got a friend in the UK to purchase the items and bring them to our ski trip but all the broken telephone back and forth for payment/site issues to be sorted made me want to scoop out my eyes with a spoon. Be aware of the above and maybe you will have a better experience than I did. Hopefully all their stuff is good quality and fits correctly.

Reply to Holly:
Like I said to the customer service consultant, stopping me from using a credit card issued in a different country from the delivery is absurd, and your justification of fraud is idiotic, it would be like stopping internet access to your site to stop hacks. Again all I'm trying to do, is at the very least, make your customers aware of your ridiculous policy regarding payments. In my opinion your time would be better spent fixing your impractical system rather than justifying it.

I recently purchased two snowboard jackets and two pairs of pants and I'm really satisfied with both the quality and aesthetics of the products. The customer service is fantastic—quick responses and very helpful. Highly recommended!

Returning package, the return label is Royal Mail, the returns site sends you to a DHL location finder. All the local locations and I tried them all… do not take either Royal Mail or DHL packages… embarrassing, a complete waste of time and expense running around only to be met with, an agent in customer service that advises that they have a new site with an IT issue “sorry”. Unhappy to say the least.

Super attention for customers
Elise has been really kind, I had a problem with my size so she guided and helped me to cancel and make a new "correct" order, i hope that the product will be as good as the people that work in this company!!thx

First of all, they sent a package that wasn't. Then they told me that since they didn't have the same color I asked for they only had the refund option and I should do all the returned purchase. Then it ended up happening that the order was more expensive and when I make the claim, the customer service tells me that they can only cover me the shipment to be express and ready.
Then he claims me to return the package, when they never made the repayment of the first shipment money.
All the time blaming the system that for those reasons I couldn't make the change and ready. The truth was recommended to me, the product may be good but they can correctly categorize shipments is very complicated.

Impressive service by Ridestore.
I had to change my size on my ski outfit, and I contacted customer service since I had a question regarding returning my items. I wrote on facebook messenger, and even on a sunday I got a very quick reply, by the most helpful and kind person willing to help with my request!

I can only recommend buying your ski gear from Ridestore, and I will definitely buy from here in the future.

The gear is the best quality and perfect fit...the shipping was so fast ...super stoked. Cheers Montec...can't wait to get it out there..

The best ski wear you could wish for. Worth the price, plus the support is great. Highly recommend Montec.

It's a quality product and customer service is on top level. Keep it up.

I bought most of my snowboarding gear in Ridestore. Jacket, pants, gloves, goggles - everything fits nicely, is super durable and looks great.
On top of that, they have super responsive and helpful customer support.

Super fast delivery, super fast and easy return policy. Very nice staff. would use again most likely

Probably the best customer service I have ever received. The Ridestore crew are so helpful, patient and polite [5 stars]. The quality of the product is excellent [5 star]. Waterproof is not quite as good as I would hope but still kept me dry. The product does absorb the water so could potentially leak in a blizzard [4 star]. The style is the best on the market. All of their products look and feel the business [5 star]. The free postage and return is what every company should be practicing and returning is the easiest I have ever experienced [5 star]. My only criticism [this won't stop me buying more products] is the sizing. It's pretty much hit and miss. I am generally a large throughout but can fit a medium on the lower half. I am all over the place with these sizes. I am apparently XL gloves, the medium bottoms looked spray painted on but the large bottoms is quite baggy and it differs between a medium and large on top [3 stars]. Thankfully the free returns makes it a doddle to find the right fit hence the 5 stars. They deserve it.

Ridestore’s customer support is the BEST experience I’ve had in my life (and I’m a savvy online shopper who tries different brands).
They were absolutely on it (return bug in the system with the post code that wasn’t allowing me to create a return label as they’ve recently launched in Ireland) and solved the issue in minutes. They even told me to send them a copy of the return receipt when I dropped it off so they would proceed with the refund asap, not needing to wait until the items arrived in their warehouse. What a CLASS customer experience. Last, but absolutely not least, the quality of the jacket, pants and accessories is unreal - they are made to last (and look great!).
I’d love to give you more than 5 stars as 5 almost seems too little for the quality of the service/products you have!

My Favorite Winter jacket developed an issue with the zipper. hopped on the chat app on Montec website and a very helpful assistant took care of this situation in minutes... asked for photos and videos but took care of it right away. I am Definately a very happy customer and totally will buy more montec wear because of the way they handled the situation.

super happy with their products and their customer service is really exceptional. Please never change that.

Excellent customer service and great products. Very helpful people, one of the best customer service experiences I've had!

Costumer service 11/10 and the product as well. I recommend ordering from ride store a 100%. :)

Great customer service . Chat online is responded to very quickly and information requested was provided immediately. Two coats ordered and one pair of trousers, all look top quality. Website on choosing an outfit is also a great idea.

I added a jacket to my basket and wanted to pick the trousers… but couldn’t succeed in buying as it all og sudden was sold out. Poor Customer Experience…. Stock up so you have enough in all sizes. Not good enough!!!

This company is incredible in all areas of Ordering, quick delivery, no question returns not to mention the quality. Have ordered 2 ski outfits so far and gave nothing but positive comments!