Ridestore Reviews 

858
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Hands down THE fastest customer service I have ever experienced. Answering my emails any time of the day, sometimes within a few minutes. Delivery was fast (1-2 days), switch to a new jacket was ea... See more

Company replied

Rated 5 out of 5 stars

Great products and EXCELLENT customer service. I bought snowboard jacket and snowboard pants and originally bought M then realised I needed S. Not only did they reimburse me very quickly, the... See more

Company replied

Rated 1 out of 5 stars

The attitude of the support service is simply incomprehensible and incorrect. My order was damaged by the courier service itself and returned to the store. Your chat operator confirmed this, but then... See more

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Rated 5 out of 5 stars

I received excellent help from Bianca. Unfortunately, my trousers had torn, and she immediately discussed the available options with me. She took action right away, and my trousers will be replaced. I... See more

Company replied

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special. After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day. Ridestore was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Ridestore, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today. So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core. www.ridestore.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

858 reviews

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No recent history of asking for reviews

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4.4

All reviews

(858)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

all nice

Nice clothes, Very good service:) i will buy there another time

October 29, 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your amazing review Celina!!

Elliott @ Ridestore

Rated 5 out of 5 stars

Friendly staff and great quality products

Very friendly customer service staff and quick response to queries. Order came in no time at all and the products are of great quality and look fantastic! Thanks Ridestore!

October 28, 2021
Unprompted review
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Reply from Ridestore

Thank you so much Nicola, we're so happy to hear that you received a great service from us and love your new gear!

Elliott @ Ridestore

Rated 5 out of 5 stars

Customer service team is fantastic!

Customer service team is fantastic! I got in touch with them because I had a slight issue with tracking my delivery and hadn't received an item on time, and Elliot in particular was very swift in his responses and actually sent out a new jacket with free express delivery to ensure I got my jacket within a couple of days. Really happy with the customer service I received and the procuct itself is excellent!

October 28, 2021
Unprompted review
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Reply from Ridestore

Thanks so much for that really lovely review Bradley, we're so happy that your gear reached you and that it was just perfect for you.

We're always here if you need us!

Elliott @ Ridestore

Rated 5 out of 5 stars

Service on point!

Not only this company has the coolest snowgear but it also haves there service on the front row. Ordered a jacket last march, and went snowboarden about a month ago. Discovering defects in the fabric (almost half year later). After contact with support, they took action and send a new one. Props and shoutout to Annelies for the fast and friendly solutions!

September 21, 2021
Unprompted review
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Reply from Ridestore

Hi Dwayne 🤗 Thank you so much for your kind words and review. We are happy to hear that you´re stoked about our customer service & gear. Have a blast on the slopes with your new jacket this winter! 🏂 / Annelies from Ridestore

Rated 5 out of 5 stars

Best Customer Experience #Courtnee

Probably the best customer experience I have ever received! Courtnee was amazing to deal with and so professional. I will definitely be recommending Ridestore

September 21, 2021
Unprompted review
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Reply from Ridestore

Hey Richard! 😀

Thanks so much for your lovely review, we're so happy to hear that you had a really lovely experience with us, i'l be sure to pass this lovely feedback onto Courtnee! ⭐️

Elliott @ Ridestore

Rated 5 out of 5 stars

Best outdoor clothing

By far the best place to shop for outdoor clothing. My partner and I have made many purchases off this site, and have fleeces, hoodies and hats. The quality is amazing, and the delivery is fast.

June 29, 2021
Unprompted review
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Reply from Ridestore

Hey Vincenza 😀

Thanks so much for your lovely review here, we're so happy to hear that you love shopping with us! ⭐️

Elliott @ Ridestore

Rated 1 out of 5 stars

No Delivery

I ordered clothes on the 27th May, the website said 1-2 days delivery time. I have ordered before and received it quickly. This time there is no update to the Track and Trace. My package seems to be in Czechia instead of Ireland. The details on the emails for the same orders all differ in information from price to delivery address. There is no customer service phone number and the online chat doesn't seem to be monitored.

June 4, 2021
Unprompted review
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Reply from Ridestore

Hey Aoife ☺️

Sorry to hear about the problems you've had with your order from us! 💔

It looks like this problem was caused by an incorrect address line when your order was placed at the checkout as we don't currently ship out to Ireland.

We apologise for any confusion and for what's happened here, hopefully we'll be able to get a package out to you in the near future! 🤞

We always try our best to get back to our customers as quick as possible and i can see that we replied with a solution to your original email about this within 20 minutes of receiving it. 🚀

I'm happy to see that this problem was fixed by our customer service crew and you have been fully refunded for your order! ☺️

Feel free to reach out to us if there's anything else we can do to help.

Elliott @ Ridestore


Rated 5 out of 5 stars

Happy customer! :-)

My 4th purchase on Ride Store. They always keep intouch with you on delivery times etc.. and the staff are really helpful. I ordered the Dope Loyd Fleece and it is so comfy. Well worth the money. I will be ordering from here for future purchases. Happy Customer!!

May 16, 2021
Unprompted review
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Reply from Ridestore

Thank you so much for taking the time out of your day to leave such a lovely review! :)

We're so happy to hear that you'll be shopping with us again!

Elliott @ Ridestore

Rated 5 out of 5 stars

Super quality product and service

Ordering and delivery was smooth, and these Dope Nomad pants are super comfy, practical and top-notch quality.
Ridestore customer support was also great, asking if I was happy with my order, and they also helped me figure out how to leave a review.

I'll definitely order from Ridestore again.

May 10, 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your awesome review. ❤️

Glad to hear that your Nomad pants were up to the test, we're so happy to hear this!

Elliott @ Ridestore

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery! Quite happy with my purchase as item was as described.
Once you guys start to sell Volcom stuff, I will be a regular customer.
Many thanks

May 6, 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your amazing review! We're always looking to expand our outside brands so this may well become a reality in the future! :)

Elliott @ Ridestore

Rated 5 out of 5 stars

I shop a lot online and it takes some…

I shop a lot online and it takes some seriously good service to move me to write a review but this is massively well deserved. Hands down one of the best shopping experiences I've ever had! Ridestore, you really have got this bang on right. Being kept informed all the time about my item even a personal text to say its packed, that is a genius idea. I really feel I've had a very personal service and in a world where people can shop anywhere THIS is how you create a loyal customer base. Fantastic prices as well. Seriously well done all at Ridestore.com especially Alex who packed my stuff and let me know 👍👍Keep up the great work!! It's very appreciated

April 20, 2021
Unprompted review
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Reply from Ridestore

Wow thanks so much for your amazing review and for taking the time out to put this together! 🤩

It really means so much to us to hear that you loved your shopping experience and appreciate the little personalised touches we add, we think it's super important to keep you clued in with every step of the way, it makes sense right?! ❤️

I'l be sure to share your awesome feedback with Alex and the team.

Thanks again!

Elliott @ Ridestore

Rated 1 out of 5 stars

The zippers don't work

The zippers don't work. They make their own zippers to be cheap instead of using good quality YKK zippers. The Montec zippers get stuck in the cold. Totally useless. And the fit of the jacket is super bulky. Would not recommend.

Edit: I did reach out to customer service about this and they did not help me.

April 8, 2021
Unprompted review
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Reply from Ridestore

Hey Dags ☺️

Thanks for leaving a review and for your product feedback, sorry to hear about the problems you've had with your jacket! ❤️

We use our custom CMZ zips on most of our Montec products and YKK for some of our snow pants.

Our product team spent a lot of time researching which models would work best and on this occasion it looks like something just isn't right as the problems you've addressed here shouldn't be happening! 👎

We always use quality long lasting and hard wearing fabrics and materials for all of our jackets and pants and these should easily withstand the elements and last for years and years!

Have you reached out to our customer service team about these issues?

We'd be happy to get this sorted for you right away and and if you're unhappy with the size we always offer free exchanges and returns from Ridestore as well as more detailed size guides to find the perfect size! ❄️

Looking forward to sorting these issues for you!

☺️ Elliott @ Ridestore

Rated 5 out of 5 stars

Best what yuo can get for a money

Everything is amazing. Staff is really good on communication.
Clothes are next level. Keep it up guys 🙏🏻 see ya next season 🏂

March 31, 2021
Unprompted review
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Reply from Ridestore

This is so awesome to hear that you love what we do! ❤️

Thanks so much for leaving a review!

We're super excited for next season and our next winter releases, bring it on! ❄️🏂⛷

Elliott @ Ridestore

Rated 5 out of 5 stars

Good quality.

Great online experience. Delivered quickly and good quality.

March 29, 2021
Unprompted review
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Reply from Ridestore

Thanks so much for taking the time out to leave an awesome review! ❤️

Happy to hear that you love your order from us and that it arrived with you safely!

Elliott @ Ridestore

Rated 5 out of 5 stars

I ordered several products last…

I ordered several products last 18.03.2021 and I got them one day later 19.03.2021. Nice and clean homepage and simple navigation as quick delivery. I will purchase again products from them in future.

March 22, 2021
Unprompted review
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Reply from Ridestore

Awesome Miguel!

Thanks for the great feedback, glad it arrived quickly :)

Tom @Ridestore

Rated 5 out of 5 stars

Hassle free company

Due to lockdown and not being able to try on clothes I ordered a load of clothes from this store to try on and potentially put hade due to the free returns - they arrived the next day!
I ended up keeping a ski jacket, trousers, neck warmers and gloves.
Returning the rest of my items was hassle free they included a returns label so I didn't have to find a printer and offered a refund within a couple of days straight back to my PayPal.

Such nice quality clothing and features, I've not tested it on the slopes yet but I absolutely love their jazzy designs! Would without a doubt recommend :)

March 17, 2021
Unprompted review
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Reply from Ridestore

Hey Summer✌️

Thank you so much for your amazing rating and your positive feedback😊
We're really glad to hear that the delivery worked out so smooth for you during the lockdown, even when it was a totally unpredictable time in logistics🙈
I hope you've been or will be able to try your gear out this winter and wish you a lot of fun on the slopes🙌
All the best

Niklas from Ridestore

Rated 5 out of 5 stars

Would give 10 stars if I could

Would give 10 stars if I could, thoroughly impressed with the quality of the product, the delivery time was super speedy (arrived in 2 days) from Sweden to the UK, and finally the customer service excellent! Will be buying more in the future!

March 10, 2021
Unprompted review
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Reply from Ridestore

Thanks so so much for leaving us a review! ❤️

Happy to hear that your products reached you swiftly and that you love what we do! 🤩

Elliott @ Ridestore

Rated 5 out of 5 stars

I had a great customer service…

I had a great customer service experience with ridestore. Camilleri Asmara helped me a lot
I contacted them because i was worried that my parcel placed today with standard shipping would not arrive on time as it is a bday gift. She offered, without me asking, express shipping.
In this way we are sure it will arrive on time
Best CS ever!
Super recommended

March 9, 2021
Unprompted review
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Reply from Ridestore

Awesome stuff Marcella!
So happy to hear our service got the gift to you in time :)
Hope they loved it.

Tom @Ridestore

Rated 5 out of 5 stars

1st Class clothing & customer service

I have never experienced customer service so awesome! Ordered a boarders jacket Nov 2020 for my 13 year old sons 14th birthday in Feb 2021. Obviously winter holiday cancelled due to Covid. I emailed Ridestore just asking if there was anything they could do as obviously the jacket won't fit a growing boy in a years time and our holiday has moved to Feb 2022. Well, they offered keep the jacket & 20% off the new range in October or return it for a full refund. They had no obligation to do anything and told me no time limit on the offer either! Amazing and much appreciated. I will definitely be buying again in October as the quality of the jacket equalled the 1st class customer service.

March 3, 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your amazing review! 😍
This is honestly so lovely to hear, we're so sorry that you didn't get to get on the slopes this season and we're so happy that we could find a super awesome solution to get you excited for next season. ❄️
We hope your son had an amazing Birthday. 🥳
We're always a message away if you need us!
Elliott @ Ridestore

Rated 5 out of 5 stars

Perfect!

Excellent customer service, awesome apparel! I absolutely love my Montec jacket and will definitely order some more stuff. Bonus points for eco approach. You guys rock, thanks!

March 1, 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your amazing review! We're so happy to hear that you love your new jacket and stoked that you choose to shop with us! 🤩 Elliott @ Ridestore

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