i was always a fan of bosch spare parts because of quality, but since they f.....d me twice with correct but improperly built parts from the factory i decided to try ridex and the quality of eg. filte... See more
Company replied
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See what reviewers are saying
Rapid dispatch, and well packed, at an attractive price, where the original was no longer available. This purchase was triggered by an OBD2 MAF sensor fault code. Identical in form, and straightforw... See more
Company replied
At the beginning an error code p0403 was stored which could only be deleted after several attempts!
Company replied
The parts arrived within the week, stripped down the old parts, new parts fitted perfectly with no issues. Job done vehicle back on road within the hour. parts were easily matched on the Website. Comm... See more
Company replied
Company details
Written by the company
RIDEX is a German-based company for car parts, accessories, lubricants, and fluids, established in 2016. We have sold over 72 million items to over 12 million customers in 27 European countries in just 10 years. The RIDEX portfolio has over 480 product categories that include more than 50,000 articles produced at certified factories in Europe and Asia under three product lines – RIDEX, RIDEX PLUS, and RIDEX REMAN. From basic to advanced, from sustainability to performance – we’ve got exactly the right products for every individual need. We offer guaranteed performance throughout the product's entire service life, making RIDEX the Real Brand for Real People. RIDEX is created to exceed your expectations at every turn of the road. Enjoy your ride. The rest is done by RIDEX. RIDEX- parts you can trust!
Contact info
Josef-Orlopp-Straße 55, 10365 , Berlin, Germany
- reviews@ridex.eu
- ridex.eu
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The right part and arrived on time.
May 26, 2023
Unprompted review
Reply from RIDEX GmbH
Hi Leo!
Thank you very much for your feedback and wonderful rating.
We will continue to work only for 5*
Best regards,
RIDEX Team.
Would get five stars normally parts…
Would get five stars normally parts fitted properly as expected, but delivery took nearly a week.
May 26, 2023
Unprompted review
Reply from RIDEX GmbH
Hello Steve !
We are very pleased to read the sincere reviews.
Thank you for choosing our company.
Best regards,
Ridex Team
Reply from RIDEX GmbH
Hello Andy !
Thank you for your positive feedback!
Best regards,
Ridex Team
Reply from RIDEX GmbH
Hello Bajnok!
Thank you for taking time to leave a review of our company.
Have a nice day!
Best regards,
Ridex Team
Reply from RIDEX GmbH
Hello!
Thank you for your positive feedback!
Best regards,
Ridex Team
Poor quality parts
Poor quality parts. 2 cylinders for an Audi A5 trunk ordered: the first one broke after 6 months and the second will not be long.
Moreover, I find it completely unfair to send a satisfaction email, which sends to Trustpilot in the case of a positive evaluation, but to a false email address when you wish to give a negative opinion...
May 30, 2023
Unprompted review
Reply from RIDEX GmbH
Hi Jerome!
We are sorry for any inconvenience caused.
Please provide us with your order information at reviews@ridex.eu.
We will look into it and provide you with a solution.
Best regards,
Ridex team
Fast delivery good quality parts low…
Fast delivery good quality parts low cost
May 20, 2023
Unprompted review
Reply from RIDEX GmbH
Hello!
Thank you for your feedback.
Have a nice day!
Best regards,
Ridex Team
Great part fits perfect
May 25, 2023
Unprompted review
Reply from RIDEX GmbH
Hello Casey!
Thank you for your feedback.
Have a nice day!
Best regards,
Ridex Team
Good products fast delivery A+++
May 26, 2023
Unprompted review
Reply from RIDEX GmbH
Dear Mr Waters!
Thank you for taking time to leave a review of our company.
Have a nice day!
Best regards,
Ridex Team
Fast and quality service
May 17, 2023
Unprompted review
Reply from RIDEX GmbH
Hello!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Ridex Team
Fast delivery
I had a really good experience, the delivery was great and fast.
May 24, 2023
Unprompted review
Reply from RIDEX GmbH
Hi Sergio!
Thank you very much for your time and appreciation.
Best regards,
RIDEX Team.
Quality products at great prices
Fast delivery great value quality product always happy with my purchases
May 17, 2023
Unprompted review
Reply from RIDEX GmbH
Hello Stuart Alan!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you!
Best regards,
Ridex Team
Fast delivery and great quality item…
Fast delivery and great quality item for a great price
May 17, 2023
Unprompted review
Reply from RIDEX GmbH
Hello David!
Thank you for your great and emotional feedback!
We're glad to know that our efforts are noticed. It is extremely important to us.
We look forward to seeing you in our online store.
Best regards,
Ridex Team.
Great parts good service.
May 19, 2023
Unprompted review
Reply from RIDEX GmbH
Hi Kevin!
Thank you very much for your time and appreciation.
Best regards,
RIDEX Team.
Reply from RIDEX GmbH
Hello Mick!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
AUTODOC Team
Ideally Matched Parts
The parts were exactly as described and matched my vehicle perfectly.
May 8, 2023
Unprompted review
Reply from RIDEX GmbH
Hello Phil!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
Ridex Team
Reply from RIDEX GmbH
Hello!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Ridex Team
CV joint kit. Good product!
Part cross checked correctly online for figment. Arrived in reasonable timescale from Germany to Scotland. Excellent kit complete with everything required for replacement.
May 2, 2023
Unprompted review
Reply from RIDEX GmbH
Hello Gordon!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5*
Best regards,
Ridex Team
You get what you pay for
Parts i bought do fit the car as OEM but the car is not drive-able with them(atleast for me). I bought a set of lower control arms and only after a few days they're already causing the car to drive more loudly when going through small bumps, they also cause it to shake when applying low to moderate breaking pressure, which wasn't the case when OEM parts were installed, and because of that they cause more wear to other components like tires, wheel bearings, stabilizer rod, possibly even breaks, ... It's goood brand to maybe put on to resale the car or if you do not notice things like that, but horrible for daily driver, or if you want to drive a bit more dynamic.
Update: Ridex, you provided me with false email, to which i can not send-Your email does not exist/is unable to recieve mail ;)
Update 2: Ridex edited their comment to provide me with the email to which I can reply, but I haven't heard back from them. I also contacted them through their website, same story. Funny thing is that for replying and customer service they have no time, but they went out of their way to report this review because it sheds bad light on their fresh little company.
May 8, 2023
Reply from RIDEX GmbH
Hello,
Please accept our sincere apologies.
We would love to hear from you at reviews@ridex.eu.
Thank you.
Best Regards,
RIDEX Team.
Disappointed in postage but the…
Disappointed in postage but the products arrived in a few days
May 7, 2023
Unprompted review
Reply from RIDEX GmbH
Hello Allan!
We want to thank you for your time and positive feedback!
Best regards,
RIDEX Team.
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