TOTAL SCAM COMPANY!!! BEWARE I RENT 2 OR 3 CARS PER WEEK. YOU PAY WHEN BOOKING GET TO THE LOCATION AND THEY FORCE ADDED FEES NO REAL RENTAL COMPANY DOES. HERTZ AVIS FOX BUDGET DOLLAR. WON'T TAKE YOUR... See more
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Location
Switch locationMiami International Airport, 3901 NW 28TH ST INSIDE OF PARK N FLY, 33142 USA, Florida, US
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See what reviewers are saying
Pickup location is different from airport location and did not reduce the price. Expedia charged $12 per day. Rights Car charged $22 per day and I did not understand really the charge or services. I... See more
Company replied
I had a very pleasant experience with Right Cars/RAC 4 Less. The check-in process was very easy and, although I didn't expect it to be a video call, I actually enjoyed the contactless process. The... See more
Company replied
Took me about 45 min talking to a virtual agent just to finalize everything when I thought I just need to pick up the car after making reservation through expedia. What’s the “time charges” on the fin... See more
Company replied
Company details
Written by the company
Right Cars is an award-winning brand known for its ever-competitive prices and value for money. Right Cars’s ever-increasing 100% franchised network is currently present in excess of 20+ countries worldwide. Our brand ethos is to demonstrate honesty and transparency to the customer and to ensure there are never any hidden surprises. Right Cars supports leading technology innovations to ensure it is at the forefront of all new developments and ensure that customers are able to use them.
Contact info
Miami International Airport, 3901 NW 28TH ST INSIDE OF PARK N FLY, 33142, USA, Florida, United States
- +17869461485
2.4
Poor
166 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Buyers Beware
First attempts to communicate with this company was ridiculous, basically impossible. Who has a company where customers can contact them and the mailbox stays full. I even had Priceline attempt , which was to no avail. When you arrive you are forced to buy some additional insurance, called loss waiver (if my memory serves me) for an additional 150$, if your insurance company can not add it to your policy . I called my insurance company and they did know anything about this addition service, hadn’t heard of it (my insurance company is one if the top three in the USA), therefore you are forced to purchase especially being on a vacay and desperate and you are in need of transportation. Than the company hrs don’t coincide with your departure time. I think they were 9 to 5. I called, still no answer but the message informs you that there is a 24hr/7 day drop off point. When I arrived at this location, this company is not there, nothing. What a mess. Thank God for a Fox rental driver sitting in his van who tells us that the company moved and assisted us with obtaining the correct location . What a mess especially being you have an early morning flight, TSA issues, trying to get to airport at least 4 hrs early. I will never use this company and probably not Priceline again, because they were no help either when I explained this to them. I asked for an airport onsight car rental place and this is supposedly considered that. Also, you have to walk at least a mile or so through the airport to get to the shuttle. You live and you learn. Believe me, so many people were dissatisfied because this was truly a scam. We were outside discussing the practices that truly needs to be investigated because customers were even being denied use of there own insurance therefore they had to purchase via the company and fees were astronomical if they wanted a vehicle. What an absolute disaster
March 23, 2026
Unprompted review
Simply the worst experience
Simply the worst experience - a complete scam - do NOT use this company. The company charged me twice what I reserved.
December 17, 2023
Reply from Right Cars - USA - Miami
Thank you for your feedback, we are sorry to hear that you did not enjoy your rental experience with us on this occasion, should you wish to discuss your rental in further detail please write to customercare@right-cars.com
It’s totally a rental nightmare for me
It’s totally a rental nightmare for me. Paired with Right Car rental and it’s insurance I ended up paying extra $317 on top of the price quoted online for the original car rental contract.
It was a scam, and well designed trap, when you are set in a telephone booth with a computer and a camera watching you, and speaking to you via a poor quality speaker. I was not able to view the contract in paper, they only send it to my email after I signed it. I was pushed by the agent to upgrade the car, add insurance (even I said I had both car insurance and credit card protection), I still got charged!!!
February 8, 2024
Reply from Right Cars - USA - Miami
Thank you for your feedback. We are sorry to hear that you did not enjoy your rental experience with us on this occasion and of the unexpected fee at the counter. On checking your booking which was made through a third party it appears that your reservation was a basic rate, this rate does not include insurance.
Whilst we welcome customers to use their own insurance if they choose to do so the following will apply:
A copy of the full declaration page must be presented at the rental counter including the deductible amount and stating the customer is covered to drive a rental vehicle. The proof of insurance shown must be valid for a minimum of 45 days in order for it to be accepted. Any insurance from outside of the USA will not be accepted.
Please note we do not enforce insurance on customers at any of our locations. It is important for customers to carefully read and understand the pre-stated terms, which are sent to customers prior to collection by their booking agent which include essential information about insurance requirements specific to each location. Failure to do so may result in unexpected additional charges.
We do encourage all customers to take the time to review the terms thoroughly to avoid any surprises upon arrival.
Should you wish to discuss your rental in further detail please contact customercare@right-cars.com
Worst company ever
Worst company ever. They show good deal in the website but when you go to pick up the car they start adding so many extra that at the end cost you so much more that any other company I will never ever try to rent a car here.
December 27, 2023
Difficult to get in touch with a…
Difficult to get in touch with a customer rep at the rent-a-car center.
December 24, 2023
Reply from Right Cars - USA - Miami
We are sorry to hear you had trouble contacting a member of staff. In this case, if you are unable to contact a staff member, please contact our help desk and a member of our team will be able to assist you. Should you wish to discuss your rental experience further, please contact customercare@right-cars.com.
Unprofessional and unpleasant
Unprofessional and unpleasant, not using that service again and don’t recommend
December 22, 2023
Reply from Right Cars - USA - Miami
We are sorry to hear you did not have a great rental experience with us at this time. Should you wish to discuss your feedback in further detail, please contact customercare@right-cars.com and we will be happy to assist with any concerns you may have.
Arbitrary additional charges on the rental contract
This car was rented through Expedia and paid in full to Expedia.
Your agent added the following additional charges to the bill :
Senior fee: $69.45
Toll service: $49.95
Liability protection : $124.95 (which I have through my regular car insurance).
I would like to request removal of this charges from my final bill for this rental, as these charges were not mentioned in the original rental contract sold to me by Expedia.
Yours sincerely,
Andrei Slavin
December 21, 2023
Reply from Right Cars - USA - Miami
Thank you for taking the time to contact us with your concern. We will be happy to look into the potential charges and issues you have raised. Please contact customercare@right-cars.com stating your booking reference details so we can continue discussing your rental experience further.
It is inconvenient
It is inconvenient, no service in person.
Can not use the rental car center shuttle.
The gasoline did not fully fill when I picked up the car. Shuttle driver is looking for tips
December 22, 2023
Reply from Right Cars - USA - Miami
We are sorry to hear you did not have a great rental experience at this time. We understand that the virtual experience we provide is not suitable for all our customers. We are working on making this a more versatile service for everyone.
I am unsure to why you was unable to use our shuttle service as this is provided for all our customers?
Did you speak with our virtual team about the gasoline level? We do provide a like for like service.
Should you wish to discuss your rental experience further, please contact customercare@right-cars.com and we will be happy to assist with any concerns you may have.
I used expedia to book :(
I used expedia to book, which charged me most of the base cost of the rental, and to expect about 100$ more at check-in. It costs triple that amount. I was also surprised to discover your rental rates are also calculated based on the credit card that you use. I switched cards last minute and saved 50$. I will not be using a third-party rental site again because each company took a piece of my money pie. I'll stick with Turo next time because there are no unexpected and hidden fees.
December 20, 2023
Reply from Right Cars - USA - Miami
Thank you for taking the time to leave your feedback. We are sorry to hear you did not have a great rental experience at this time.
We are unsure to where you have be advised that the rental rates depend on the credit card. All daily charges are based on a 24hour rental day.
All customers receive the pre-stated terms upon making a booking which includes important information regarding your reservation and any other charges that may be required so there are no surprises at the rental counter. Should you wish to discuss your rental experience further, please contact customercare@right-cars.com.
Overpriced after being pressure to buy…
Overpriced after being pressure to buy the mandatory insurance. Then pressure to buy till access. Then your talking to customer service over a tv screen in a weird park and fly area of the rental car campus. Will never do it again. Never 2 stars is being friendly.
December 16, 2023
Reply from Right Cars - USA - Miami
We are sorry to hear you did not have a great rental experience at this time and did not enjoy our virtual experience.
Please be aware that the rate you booked through a third party was a basic rate booking which does not include insurance. If a customer arrives without the correct insurance policy then this will be offered at the rental counter.
Please be aware that customers can decline the Sunpass however they will be responsible for the payment of all tolls incurred during the rental period and agree to pay an additional admin fee of $25.00 exclusive of applicable taxes each time they use toll roads.
Our pre-stated terms are sent to customers by their booking agent when making their reservation. These terms include important information and customers should take the time to read them thoroughly so there are no surprises at the rental counter. Should you wish to discuss your rental experience further, please contact customercare@right-cars.com.
Reply from Right Cars - USA - Miami
We are sorry to hear of your review. Unfortunately, you have not provided any further detail in regards to the service you received. Should you wish to discuss your rental experience in further detail, please contact customercare@right-cars.com and we will be happy to assist with any concerns you may have.
Looks like scam trying to get your money, no more expedia, no more right car
Actually price for the car was 4 times more than booked on expedia
December 5, 2023
Reply from Right Cars - USA - Miami
We are sorry to hear of your review and the unexpected charges you experienced. However you do not mention what these were, should you wish to discuss your rental in further detail please contact customercare@right-cars.com.
Easy drop off.
Easy drop off.
Park N’ Fly just prefect.
Great service and drop off door was dead on!
December 3, 2023
Reply from Right Cars - USA - Miami
Thank you for taking the time to leave your 5 star review. We are pleased to hear you had a great rental experience with us and was happy with the service provided. We hope we can welcome you back to one of our many locations in the near future.
The tolls should be per usage
I was forced to buy basic toll service $9.99/day; however, I only used $3.60 in total the whole time. The tolls should be per usage that was what I want in the beginning; therefore, this is a scam on customers. I would appreciate if you refund me the amount I never used. I plan to report you on social media.
November 22, 2023
Reply from Right Cars - USA - Miami
Vehicles are registered under a corporate policy and fitted with transponders. Customers are not permitted to use their own Sunpass or E pass transponder but we do offer various options to purchase the Sunpass. If the customer decides to decline this option, they will be responsible for the payment of all tolls incurred during the rental period and agree to pay an additional admin fee of $25.00 exclusive of applicable taxes each time they use toll roads.
All information regarding the Sunpass is documented within the pre stated terms customers receive upon making a booking.
Should you wish to discuss this further, please contact customercare@right-cars.com
Reply from Right Cars - USA - Miami
Thank you for taking the time to leave your 5 star review. We are pleased to hear you had a great rental experience and was happy with the overall service provided by our team. We hope we can welcome you back again in the near future.
Reply from Right Cars - USA - Miami
Thank you for taking the time to leave your 5 star review. We are pleased to hear you had a great rental experience and you was happy with the service and vehicle provided. We hope we can welcome you again to one of our many locations in the near future.
All of the hidden fees that are only…
All of the hidden fees that are only shared with you after you book and the lack of care and flex when you call to let them know you can't make your schedule pick up time. So frustrating
November 19, 2023
Reply from Right Cars - USA - Miami
We are sorry to hear of your review. We would like to take this opportunity to assure you we do not have any hidden charges. All potential charges is documented within our pre stated terms customers receive upon booking. Unfortunately, you have not disclosed what these extra fees were so I am unable to provide a further insight but should you wish to discuss this in more detail, please contact customercare@right-cars.com
We allow our customers 120 mins grace period after the scheduled pick up time. If the customer has not arrived during this period nor made contact then the reservation will be marked as a no show. If the customer does make contact updating the branch of their situation then our team will do their best to keep the reservation open and assist them.
Great value for money
Great value for money. Helpful and courteous customer service. Convenient access to and from airport.
November 6, 2023
Reply from Right Cars - USA - Miami
Thank you for taking the time to leave your 5 star review. We are pleased to hear you had a great rental experience and was happy with our competitive prices provided. We hope we can welcome you back to one of our many locations in the near future.
Mostly self-service
Mostly self-service, you're video calling with someone in a call-center. A lot of extra fees: third party liability waiver and $10 for tolls, plus the actual tolls you use.
November 6, 2023
Reply from Right Cars - USA - Miami
We are sorry to hear you was not confident whilst using our virtual check in experience. We understand this may not be the suitable choice for some customers and we will rise this issue with the branch manager to see how we can provide a more suitable service for everyone.
I have taken the opportunity to look into your reservation and it seems that the rate you booked through a third party was a basic rate booking which does not include insurance. If a customer arrives without the correct insurance policy then this will be offered at the rental counter.
Customers can also decline the sunpass however they will be responsible for the payment of all tolls incurred during the rental period and agree to pay an additional admin fee of $25.00 exclusive of applicable taxes each time they use toll roads.
All required information regarding our insurance requirements and the sun pass policy is documented within our pre-stated terms which are sent to customers by their booking agent.
Booking
Booking, pick up and drop off were simple and with professional staff. Car was clean and in good shape. Easy, smooth and with no delays. Great experience, even with off airport location. Shuttle clean, frequent and clean.
November 7, 2023
Reply from Right Cars - USA - Miami
Thank you for taking the time to leave your 5 star review. We are pleased to hear you had a great rental experience and was happy with the service and vehicle provided. We hope we can welcome you back to one of our many locations in the future.
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