Right NRG Reviews 

78
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, fast installations, and the clear explanations provided throughout the entire solar project from beginning to end. Consumers note that the team is always extremely professional, polite, and dedicated, ensuring a completely smooth, tidy, and efficient service throughout the whole process. Some reviewers were not happy with customer service, highlighting persistent communication problems and unhelpful interactions regarding administrative tasks. People also reported experiencing frustrating difficulties in reaching active support or receiving necessary regulatory updates and paperwork after the installation was successfully completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the knowledgeable and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an organised and straightforward... See more

Customer service

Consumers find customer service to be positive, highlighting a genuine and professional approach where... See more

Product

Customers had positive experiences with product, highlighting the incredible quality and performance of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience so far, panels fitted and up and running today. David was very informative from point of sale. Install completed in a few hours even though it was an afternoon appointment th... See more

Rated 5 out of 5 stars

Paul was great. He explained everything in detail and thoroughly. Was impressed with the procedures when an order was placed. Unfortunately we decided not to proceed when discussed with our family.... See more

Company replied

Rated 5 out of 5 stars

We have had a wonderful experience of having our solar panels fitted by Ben and Greg. Excellent team very friendly and work is first class. All nice and tidy afterwards too. Would recommend them to al... See more

Rated 5 out of 5 stars

Got this company to add battery to my existing solar setup. Now I actually use the power my solar panels generates during the day. Great addition, should've done this years ago.

Company replied


4.5

Excellent

TrustScore 4.5 out of 5

78 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(78)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not touch this company

Do not touch this company, I had my solar panels fitted in April. Once they’ve got your money they are not interested. Their communication skills are the worst I’ve tried contacting them many times to no avail it’s now August and I still haven’t received my DNO on contacting northern grid the wrong forms were submitted in May the company was informed but since up to last week they’ve done nothing. I’ve tried leaving messages for them to get back to me. Again I’ve heard nothing

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Right…

I had a great experience with Right NRG. From start to finish, everyone I've dealt with has been professional and courteous. Everything was explained to me clearly and all my questions were answered. From my initial contact with the company to the completion of my solar panel installation only took about 3 weeks. I couldn't be happier. Highly recommended.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Daniella is a perfect energy advisor

Daniella is a perfect energy advisor. She explained everything so deeply to help us understand the solar system . She gave proper answers to our questions she is so kind and helpful .
She don’t rush she is so calm and help us to save money through solar .
Loved talking with her
She is brilllant , loved to meet her again and again .

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

All opinions are valuable

I belive that opinions should be honest, thats why all good experience should be rewarded and bad experience should be named and canno be forget. Laura is great customer support and highly recomend to contact her in case of any issue if you dont want to be ignored.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful support when needed

After installation, I had a small query and reached out via WhatsApp. The response was quick and helpful. It’s nice having multiple support options. The system itself has been running smoothly with no issues since.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I was really impressed with the…

I was really impressed with the follow-up from Right NRG and especially with the honesty shown about the initial design not being the best fit for my needs. Instead of just pushing ahead, they took the time to re-look at everything and helped me find a more suitable option that I now feel much more confident about. I really appreciate all the effort and patience shown throughout the process, especially from Ryan, who kept reminding me "you're only going to do it once, so let's get it right"

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with Right NRG

Really happy with Right NRG. The German panels look high quality and you can see the difference compared to others nearby. Performance has been good so far and the installation is very neat with all cabling hidden

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Right NRG upgraded my 10-year-old solar…

Right NRG upgraded my 10-year-old solar system with a new inverter and battery and the difference has been fantastic. I'm saving more on my bills, making better use of my solar power and I still keep my original feed-in tariff. Highly recommended

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and stress-free process

The whole experience was much easier than I expected. From the initial enquiry to installation, everything felt organised and straightforward. I decided to go with Q Cells German panels after doing some research and I’m happy with how they’re performing so far. The Energy Hub is also very useful for keeping track of everything.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

This was a great company to work with

This was a great company to work with, everything went off without a hitch. The sales team was great talked us through all of our options. The install team did everything they could to keep us informed while they upgraded us to an electric self sufficient household. From calling them, booking in with he sales team and the install team arriving this was an easy company to supply the panels we’ve wanted for a while.

May 15, 2026
Unprompted review
Right NRG logo

Reply from Right NRG

Hi, thanks for the brilliant review. We're really pleased to hear everything went smoothly from start to finish.

We always aim to keep things straightforward and keep you in the loop, so it's great to know the sales and installation teams did a top job for you.

Enjoy your new self-sufficient home, and thanks again for choosing Right NRG!

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