Rightly Reviews 243

Reply from Rightly

Sep 12, 2023

Hi there,

Thank you for getting in touch and for your invaluable feedback regarding our service.

With regards to companies that haven't managed to delete your information, it is an unfortunate behavioural trait with certain companies that they will make data deletion as inconvenient as possible for consumers, however, these companies only make up a small minority of organisations on our system.

If you face companies that make things particularly difficult, you can contact the ICO 30 days after submitting your request, for assistance.

Some companies are required by law to hang on to certain bits of information for a period of retention (often up to six years!). This is standard procedure for many businesses, including (but not limited to) banks, gambling companies, dating sites etc. It's always worth asking these companies for a detailed outline of how their retention policy works for peace of mind.

Furthermore, I would like to emphasise that the safety of our users' personal information is paramount to how we operate at Rightly. We've worked incredibly hard to secure our ISO27001 certificate - the highest level of data security accreditation a company can acquire, and are in regular contact with the ICO to ensure our practises are up to date.

I hope this clears things up, but if you have any further questions, please do get back in touch.

EM

Reply from Rightly

Jul 12, 2023

Hi Emme,

Thank you for getting in touch. 

When you initially use our service, it can sometimes be the case that we haven't yet onboarded certain companies due to the level of demand being significantly lower than others.

When this happens, the requests are queued and are then sent once the company has been onboarded, so don't worry, we aren't sending anything out without your permission, they've just been delayed slightly. 

I would just like to reiterate that we can't send out deletion requests without the company being positively selected by a user. If you've since changed your mind however, I would suggest contacting the companies you wish to keep hold of your information so they can reinstate your accounts.

EM

Reply from Rightly

Updated Jul 18, 2023

Hi Mike,

Just circling back round to see if you had a chance to read my last response?

We're very keen to get to the bottom of this and ensure you experience the full benefits of using Save, so if you could please contact us through our help centre, we will be more than happy to assist you.

I've left a copy of my previous response below for your reference:

I'm sorry to hear that you didn't manage to find any of your polices through 'Save'.

This is the first report we've had for this issue, so it would be great to know a little more so we can identify any technical issues that may be present.

May I ask what insurance companies you were hoping to find through the scan, and could you please confirm whether the polices you have were registered using the same email address you used for 'Save'?

Thank you,

EM

Reply from Rightly

Jun 5, 2023

That's what we like to hear!

Thanks so much for your feedback, Steven :)

Reply from Rightly

May 9, 2023

Thanks, Chris!

Reply from Rightly

May 9, 2023

Hi Will,

Thank you for reaching out to us, though I'm sorry that your issue wasn't resolved.

We keep a steady eye on our support inbox, but I apologise that on this occasion, your request wasn't picked up.

Please feel free to sling us another email through our help centre with 'FAO Ed M' in the subject line and I'll get right to it!

Best wishes,

Ed
Rightly support