Righttiles Reviews 

213
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, polite, and very knowledgeable when guiding them through various tile options for their homes. Shoppers also note the wide product range, excellent designs, and the consistently high quality of the materials purchased for their successful renovation projects. Some reviewers were not happy with the poor communication and overall support received from the team after finalizing their purchases. A few consumers additionally mentioned experiencing frustrating difficulties when trying to resolve issues regarding damaged items, policy returns, or delayed orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally welcoming,... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality, gorgeous... See more

Service

Clients share positive opinions on service, frequently praising the knowledgeable and friendly staff who go... See more

Customer service

Customers had positive experiences with customer service, frequently praising the patient, helpful, and... See more

Quality

People report positive experiences with quality, highlighting the excellent materials, outstanding finishes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very good experience at Right Tiles, Isleworth. The showrom has an excellent range of tiles in different styles, sizes and finishes. Ashish and Saquib were extremely friendly, knowledgeable,... See more

Rated 5 out of 5 stars

I had an excellent experience at Right Tiles, all thanks to Mohit. I was actually on my way to Tile Giant but happened to spot this place by chance…and I’m so glad I did. Mohit was incredibly pol... See more

Rated 5 out of 5 stars

I went to the Hanworth/Feltham branch to purchase a large amount of tiles, I was confused which tiles to get as there are so many designs and colours to choose from. However the sales person named Par... See more

Rated 5 out of 5 stars

This company offers great service, always willing to adjust and accommodate specific requirement. The range of tiles they offer are extensive and very high quality. The staff are extremely helpful,... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

213 reviews

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4.5

All reviews

(213)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

My experience with right tiles has been amazing. The staff are friendly and professional. They sold great quality tiles on a good price. Would highly recommend getting tiles from there.

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

They are not going to improve there…

They are not going to improve there service and attitude towards customer they just knew how to take money and after when there is time for any small returns or refunds there terms and conditions of to late come forward with there rude attitude .so its better ignore these guys .....

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with Ali J in Isleworth

We’ve had a brilliant experience with Right Tiles Isleworth - Ali J helped us choose beautiful tiles for 3 bathrooms in our renovation project, and we are so pleased with the result. Ali gave us a really personal service, and was on hand in the weeks and months afterwards for troubleshooting, including an easy exchange of some wrongly ordered tiles. 10/10 would shop here again!

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Good value for money. Impressive Showroom

Very impressive showroom. The staff was extremely helpful and polite. The tile display is an eye opener. We only needed some outdoor tiles but we were treated like VIP.
Great place, worth a visit if you need tiles.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We’ve just ordered tiles and everything else we need to refurbish our bathroom from the Hanworth branch. There we talked with Waleed who helped us make sure we had everything.It made the interaction consistent and provided us with a lot of certainty. Overall great service and friendly staff.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Experience of tiles bought from Hanworth store.

We have recently bought about 150m2 of outdoor tiles from hanworth store. Before visiting right tiles, we have been to other shops like tops tile or DIY tiles but weren’t satisfied with the quality of tiles tho those were quite economical. One of my friends recommended me about right tiles and it was worth buying from them. Although, they have little higher prices but the quality of Spanish porcelains and its finishing blew our minds. The staff was quite cooperative and helpful.
Thanks a lot for helping in choosing the perfect tiles. MUST RECOMMENDED!!!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience of Bounds Green store

I would highly recommend anyone who is looking to get some tiles for their bathroom, kitchen or patio. Amazing range of Spanish & Italian tiles for reasonable price. Customer service of Bounds store was exceptional right from the start till finishing of the project.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Tile quality and service are excellent…

Tile quality and service are excellent here. Really impressive showroom and very easy to deal with. Special thanks to Rana for going extra length to source and supply requested tiles, and supply spares on request. Many thanks Madhava

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’ve bought tiles from these guys twice now from crawley once for my restaurant and then for my home it was a smooth process from start to finish. Staff was very helpful and knowledgeable and kept us updated the whole time from the day we ordered till we got the delivery. Will definitely recommend them.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Got my living room and 3 bathroom tiles…

Got my living room and 3 bathroom tiles from them. Staff was very professional and helpfull. Received delivery on time. Huge collection which you can’t find anywhere with very competitive price. Very satisfied overall and will definitely recommend.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased from them thrice for…

Purchased from them thrice for refurbishment of my house and office. They have a array of designs and colours. The staff was well behaved and cooperative. Will definitely be purchasing again.

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Be extra careful with them

I purchased some tiles(Bounds Green store) for the bathroom which did not come on time due to some issue with the tiles being broken on delivery, this then had a knock of effect with the tiler as I was paying by the day and for this delay means that I still had to pay for the tiler. Once the tiles were in store, they then could not deliver until the Thursday, but I had already been delayed as I should have had them the previous Saturday. So I went to the store on Tuesday to be told that they would be in later today after midday and that they would call me to inform me.. I called back at 1pm as I had not heard from them, they then said, yes that had arrived but forgot to call me. In that conversation, I explained the delays and would want some compensation. They offered me the trims for free, which I said was not enough as I am out of pocket due to the delay being their fault and none of my own doing. I also reminded them that this is the 3rd time I had purchased items from them and had recommended 2 people to them as well. When I went to the store to purchase 1 extra trim. I was informed that it was company policy to only offer trims and anything further would have to be "approved" by head office. (Note that this was not mentioned in the phone conversation that I had with them) it was communicated to me once I had gone back to the store for the extra trim...for me this is bad customer service as they should have said this from the beginning and at least attempted to meet me half way. They just wanted to get rid of me by saying the same thing over and over again and not listening to my side. Be very careful with them please.

January 19, 2024
Unprompted review

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