Riihos Reviews 55

They lure starting entrepreneurs and those unfamiliar with Finnish bookkeeping practices with low prices, in reality their clients end up paying multiples of the agreed fee.

For example: gross overbilling even for tiny bookkeeping entries (like bank service charges), they charge fees for correcting their own mistakes, and send confusing, non-itemized invoices with made-up charges, then charge even more if you dare to ask for clarification, etc. This all happened to my company.

They are the single worst business partner I have had as an entrepreneur, in any country, in any industry, ever.

Do not use them! Stay as far away as you can.

I also have had a very bad experience with this company: They started working on my company´s bookkeeping, but all the reports they sent me were full of mistakes (the mistakes were not only a couple of euros but huge gap of a few thousand euros in the reports). I sent them many emails to have them corrected, and the funny part was that they invoiced me for the work they did to correct their own mistakes! They charge you for a lot of money which does not make sence, so in the end I thought this company is only about getting more money from small businesses. They even charged me 500€ deposit! I never heard from any other accounting company to take deposit for bookkeeping services!

Avoid Riihos by all means!
to give 1 star to such scam is an insult for the star.
as all other reviews state, the "company" is not answering phone or emails, but their main con-job is to send invoices for work you did not request. the emails are also not clear, on purpose, so you can get invoices later without any way for you to dispute them.

the company has removed their linkedin page, and google maps business page. they work from undisclosed location. phone is never picked up. the main scam is to send invoices for work you did not request.

the manager is Hanna Ojanperä but she refuses to take any call or talk to customers. Joonas Lantto was selling their services, but is now working in another company. Krista Kinnunen is just an employee there. i do not know if they are part of the scam. i'm prettu sure Hanna and Joonas are aware.

Our experience with Riihos has been highly disappointing. They made numerous mistakes in tax reporting and charged additional fees for tasks that should have been included in their bookkeeping services. After terminating our service contract in May 2023, we received a vague payment demand without any details or justification.

Their lack of professionalism is further highlighted by the absence of a proper office location – they seem to operate from an undisclosed site. This raises serious concerns about their credibility.

To protect others from similar experiences, I have reported them to the relevant authorities (PRH and KKV). It’s disheartening that such practices still persist in Finland.

I strongly advise steering clear of Riihos.

I am a foreign business owner in Finland, and unfortunately, I began using Riihos as my accounting firm. They took advantage of my limited knowledge about the country and its system. Although we agreed on a fixed price, they continued to send me overcharged bills until I terminated my contract. I received minimal service but paid them over 1,000 euros for 3-4 months. My business generates approximately 40-50 invoices per month. I believe they are misleading and scamming clients.

This has been one of the most costly mistakes I have made since starting my business. They start out with promising economical prices and deliver on those in the first few months to get you locked in. Then all of a sudden you will start getting hit with invoices that exceed the agreed amount and the averages that you become used to even though nothing has really changed in your operation.

One of my invoices was over 2000 EUROS for work that they should have done over a year before. In this case, it seemed like they strategically waited to do the work after they had increased their prices. They take no accountability for mistakes made on their side. It is impossible to get them on the phone. They respond to emails late unless it has to do with them getting paid. I also noticed that these invoices increased based on the performance of my business.

Their invoices are not clear as well. One term they used is "clarifying documents". From my questions, I am charged extra every time they send an email to ask about one specific receipt. There is so much more I could write about my experience with them which is partly due to my inexperience as a new business owner. They saw that and I believe they took full advantage.

I must thank them for the lessons learned here.

I have now moved on to a new service that is hopefully better!

1 star is too much for those scammers, they have such a miserable maze payment method which was designed for scamming and there sales department workers lie at the beginning about cheap prices then they send a huge amounts invoices for a very easy work and finally the people in customer services are main scammers in this firm, because they keep answering with no sense things and promising to ask the experts and all that to gain time and send more invoices.
So if anybody start to doubt, i recommend to beak the contract immediately.
Note: there are no pages for these scammers on any social media or google maps so they can avoid the bad reviews.

Avoid Riihos by all means.
About 300 euros for 15 receipts and one payroll.
3 months for contract cancellation.
In the sales process you expect to pay 60 to 80 for such small activity. With the time they increase the hours in everything. They send a question to you, 50 €. They find hundred of excuses to increase the invoice up to the sky.

The first time we talk and make an agreement is not true. Fairy tales are invented for more billing. And the phone is not answered.

I have worked with Riihos for the past 6 months. They got in touch with us, offering decently priced services. As a younger company it was just what we needed!
The first things on our agenda were our annual reports - we agreed on a price and then things got quiet - 4 weeks later we got an invoice for 4x the agreed upon amount. This wasn't an isolated case, as we continued to work together, we recieved huge invoices for basic bookkeeping, despite several phone calls about said issues.
I understand, that not all customers are the same and some may require more manual work than others, but this is where the real issue with Riihos comes into play: communication, or rather, lack there of. Not once, did we get a phone call, either asking for permission to do things or asking us questions in order to avoid aforementioned big invoices.
We had to call them each month, asking why they added surchage x and surcharge y to our invoices.
The quality of work, in terms of bookkeeping is questionable and the managers refuse to take phone calls, delegating these tasks to receptionists, who of course, do not about our situation. "We will discuss this with our team and call you back" was the answer we got 90% of the time.
If you are looking to spend 300-500 euros a month and recieve dismal customer service with lack of communcation, you have come to the right place. Otherwise, I would highly recommend to look elsewhere.
However, I will leave this with a positive note, they have excellent salespeople, now they just need the staff and skill to back the sales funnel, hence the donation of my 1 star.
I hate to leave negative comments/energy but this time I have to warn other entrepreuneurs.
UPDATE: This company has obviously not changed its ways almost a year later when I look at the newer reviews. What a shame, I wouldn't touch this dumpster fire of a company with a barge pole. Warning to all potential customers.

This business is absolutely appalling in so many ways. As others have mentioned, Riihos regularly adds extortionate unauthorized costs onto their monthly invoices with no communication and no permission to act. The costs quoted on their site are deceptive, as you will, quite frankly, never pay that amount.

It is a major red flag that this company has removed all of its company pages from social media, such as Facebook and Linkedin, and has also removed its Google Reviews.

The icing on the cake is that this company has now invoiced me for €160 two months AFTER the final termination date of our Agreement, and in the words of the company, "we expect full payment."

Pitiful. Avoid.