Rileywatchco Reviews 631

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 459 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and design of the products, often noting that the watches look even better in person than online. Many appreciate the craftsmanship, the comfortable fit on the wrist, and the unique styles that frequently draw compliments. The value for the price is also a significant highlight, with consumers feeling they receive good quality and excellent design for their investment. Additionally, the delivery service is frequently praised for being fast and efficient, even for international orders. However, some customers experienced issues with their orders, such as receiving faulty products or incorrect items. A few also mentioned that the watch box and papers were not of the best quality, or that the steel band did not match the overall quality of the timepiece. There were also occasional concerns about watches not keeping accurate time or stopping unexpectedly, and some noted a lack of communication regarding pre-orders.

What people talk about most

Product

Customers had positive experiences with the product, frequently expressing their love for the watches and... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the craftsmanship, attention to... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting easy ordering processes and... See more

Price

Reviewers express satisfaction with the price, often noting that products look more expensive than they are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to share how impressed I am with this timepiece. The proportions are spot-on, making it a perfect fit for my wrist. It has an excellent weight to it that balances comfort and a premium fee... See more

Rated 5 out of 5 stars

The limited production "Scarface" version of the Howard Hughes Chronograph was well worth the wait. Looks exactly like the online photos (not always the case with some manufacturers). The watch feel... See more

Rated 5 out of 5 stars

So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about... See more

Rated 5 out of 5 stars

I bought the Amelia Earhart GMT earlier in 2025. The watch is stunning, no issues. I'm probably being pedantic with the following- as it was a pre-order there wasn't a lot of correspondence regarding... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Unique and beautiful aviation inspired watches designed in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

631 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bought my husband one of the Howard…

Bought my husband one of the Howard Hughes models. It was beautiful, packed well and shipping was well handled. I followed tracking all the way from London. While it took a little while to cross the pond, it’s well worth it!

November 19, 2025
Unprompted review
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Reply from Rileywatchco

Thansk Jeanette, and thanks for your patience on the delivery, especialy late in the year things get a little hectic!

Rated 5 out of 5 stars

I’ve bought 6 Riley watches over the…

I’ve bought 6 Riley watches over the last 2 years - nothing but positive comments to say about Sam and the Riley team - even when a minor issue occurred it was resolved immediately
Keep up the good work

December 29, 2025
Unprompted review
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Reply from Rileywatchco

One of our top customers :) always happy to see your name pop up on our system!

Rated 5 out of 5 stars

I’ve bought 3 Riley watches and…

I’ve bought 3 Riley watches and everyone is great. Very affordable and the company is easy to work with I’m looking forward to any new watches they come out with.
Thank you Riley Watch Company

October 15, 2025
Unprompted review
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Reply from Rileywatchco

You're very welcome Mike, thank you for trusting us!

Rated 5 out of 5 stars

I bought a second Riley!

I bought a second Riley, a beautiful Bessie , a few weeks back . She's just as well made as my Heritage automatic and does day duty as she's beautifully light and easy to wear .

Delivery was fast and efficient as it was with my Heritage , so it's really disappointing to see some negative reviews at this time of year when a very small family business has tried as hard as they can to fulfil orders in time for Christmas , negotiating the vagaries of duties , couriers and seasonal delays.

My own experience has been superlative on both occasions I've dealt with Riley and I can recommend them 100 per cent

October 11, 2025
Unprompted review
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Reply from Rileywatchco

Thank you Marcus, I too love the Bessie. I have large wrists and thought it may be a little small, but she wears so comfortably it's hard to resist!

Rated 5 out of 5 stars

My most favorite watch

This is by far my most favorite watch. I love collecting watches but the quality, craftsmanship and personal experience is the best. I would recommend these watches to anyone as everything about this company is amazing.

December 28, 2025
Unprompted review
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Reply from Rileywatchco

Great to hear that Stephen!

Rated 5 out of 5 stars

Howard Hughes…

I purchased the pale blue Howard Hughes HH01 roughly 18 months ago. I get comments every time I wear it. It looks amazing and the brown soft leather strap is very comfortable. Would recommend this watch and company.

December 28, 2025
Unprompted review
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Reply from Rileywatchco

Thanks Craig!

Rated 5 out of 5 stars

Unique watches from a small business

I have bought several watches from Riley Watch Co and they are gems in my watch collection. I get compliments whenever I wear them!

November 16, 2025
Unprompted review
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Reply from Rileywatchco

Lovely to hear Jim,enjoy and we'll bve here if youy need us!

Rated 5 out of 5 stars

Excellent experience buying a watch…

Excellent experience buying a watch from Riley. Communication was fast and clear, the transaction was seamless, and the watch arrived exactly as described, in great condition and carefully packaged. You can tell they take pride in what they do. I would absolutely buy from Riley again and highly recommend them.

December 28, 2025
Unprompted review
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Reply from Rileywatchco

Cheers Daniel!

Rated 5 out of 5 stars

Great watches

Great watches. Family owned company. Do business with these guys, they won't let you down.

December 27, 2025
Unprompted review
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Reply from Rileywatchco

Thank you Joseph!

Rated 5 out of 5 stars

Great watch company!

I ordered one of their “Almond” watches and really enjoy it. The shipping was fast and free which is saying a lot for an international shipment, and the watch is fantastic. It’s well built and looks even better than the picture. The only thing I don’t love is the quality of the steel band doesn’t really match the quality of the timepiece so next time I order from them, I’ll choose a different band. Easy 5 stars though!

December 25, 2025
Unprompted review
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Reply from Rileywatchco

Thanks Chet. Reach out to me via email and I can send you one of the Natos at no charge, see if that workd asny better for you.

Sam

Riley

Rated 4 out of 5 stars

Fast shipping , great quality

Fast shipping, wonderful quality watch ! I've given it 4 of 5 stars as I wish it came with better presentation packaging that included information about the watch , its Howard Hughes history and info on the company.

December 14, 2025
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Reply from Rileywatchco

Thanks for the feedback, and I agree wholeheartedly. I'd love to really fill out the presentation box with informational goodies, and literally the only reason we don't is cost. We sell at a super tighht margin on all our models, so that limits the spend on presentation. But we WILL find a way to do something like that, even if its a special edition run or something along those line.

That's a lonmg way of saying your review is directly in line with my thinking and highlights one of the big things that bothers me about our packaging!

Rated 5 out of 5 stars

Fast ship, great watch!

I received a Riley watch for Christmas this year. It’s a unique beautiful design. I love it. There are a lot of negative reviews about shipping time. This is probably due to the Christmas rush. My shipping was fine because it wasn’t ordered at the last minute. I will definitely be ordering again

December 24, 2025
Unprompted review
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Reply from Rileywatchco

Thanks Alan, apreciate the review

Rated 5 out of 5 stars

Lovely watch, amazing service

I ordered a Hughes Chronograph HH1 — absolutely love the watch, but realized I accidentally ordered the wrong color. I emailed Riley Watch Co and received a prompt, courteous response with instructions on how I can exchange it. I only have to pay return shipping. I know Riley is taking a big hit on my mistake, as they now have to pay shipping to the U.S. and tariffs TWICE. As a new customer I appreciate the kindness. Would definitely order from them again!

December 26, 2025
Unprompted review
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Reply from Rileywatchco

Thanks Jenn, things happen and it's more important to us that you come away happy than us take a hit on the tariff etc, because a review lilke this goes a long way and hopefully when you or someone you know fancies trying out a british watchmaker, we'll be on the list of those you point them towards!

Sam

Rated 5 out of 5 stars

Wish I’d found them sooner

Wish I’d found them sooner! Big watch AND aviation history family over here so I was smitten from the start.
Watches were dispatched quickly and arrived overseas in just a few days.
The Earhart automatic is lovely, I’ve barely taken it off since it arrived. Feels quality, looks great on.
The Hughes chrono is to gift and it looks fantastic, I know the recipient will be over the moon.
Boxes were meh for gifting but half the point is this is a niche handbuilt microbrand so I daresay it’s not an issue!
Overall very pleased and looking to order more soon.

December 27, 2025
Unprompted review
Rileywatchco logo

Reply from Rileywatchco

Packaging is DEFINITELY something we're working on. That's my next task on a long list of to do's :) the neverending list of an independent watchmaker!

Rated 5 out of 5 stars

Love these watches

I have two watches from Riley Watch Co and love them both. The quality and style is unmatched. Really unique watches that you’ll get lots of compliments on. The customer service was amazing - fast responses and follow up. Shipping all the way to Canada was super quick too. ⭐️⭐️⭐️⭐️

December 2, 2025
Unprompted review
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Reply from Rileywatchco

We try our best! So glad you had a good experience with us. Hoep your'e keeping warm this new year up there in Canada!

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