While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... See more

Rated 4 out of 5 stars

A huge thank you to Donta at Prospect Place. Putting some initial issues to one side you persevered against the odds. Your expertise and knowledge won the day and you resolved my issue which is so muc... See more

Rated 1 out of 5 stars

They continually lie about their intentions towards our dying garden, saying they are taking remedial measures by a certain date to fix the irrigation system and then not doing so. They are a disgrace... See more

Company replied

Rated 5 out of 5 stars

Adele Roberts is the property manager of the building where I own a flat. She has been always prompt and helpful in answering my enquiries. Recently, her email on keys to our ‘new door’ was spot-on a... See more

Company replied

Company details

  1. Property Management Company
  2. Real Estate Consultant

Written by the company

Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.


Contact info

4.2

Great

TrustScore 4 out of 5

731 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Since exercising our Right to Manage and appointing The Ringley Group, have seen vast improvements in terms of communication, transparency and a real effort to provide value for money. I'd also like to give a shoutout to the cleaner(s) on our building - Bushane Court. Very diligent and feels so much cleaner!

November 26, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Such a great review for the housekeeper at Bushane Court, thank you for taking the time to leave them a five star review

Rated 5 out of 5 stars

Steve is amazing

Steve is amazing! He’s the caretaker of Hunslet House and is always friendly, patient, and approachable. Anything in my apartment that needs fixing, he gets done on time. His helpful and cheerful nature makes everything easier.

June 19, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for your five star review

Rated 5 out of 5 stars

First class and prompt service

Ringley managing agents have provided an outstanding service for our flat in London. In particular our relationship manager JJ has been an absolute pleasure to deal with. She has always acted swiftly to deal with any issues that arise. Thank you Ringleys

November 5, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Than you for taking the time to leave a five star review for Jill

Rated 5 out of 5 stars

Susi Jay has been a brilliant property manager…

Susi Jay has been a brilliant manager of the property. We were recently working with a terrible management agency and she is working very hard to rectify many issues from their work. I hope this help continues and allows all the property owners to feel more comfortable with a trusted agency.

November 2, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving Susi a five star review, it is great to read about the positive impact Susi is having.

Rated 4 out of 5 stars

Hunslet House …

I recently had a wonderful experience with both Aayushi and the building caretaker Steve at Hunslet House . Aayushi was extremely helpful and supportive throughout the entire process and always available to answer questions about renting. Steve has also been very helpful, understanding, and quick to respond whenever we needed assistance. 😊

November 1, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for your 4 star review, is there anything Aayushi and Steve could do differently to help get a five star review?

Rated 5 out of 5 stars

Excellent service

On-site staff are very helpful! The guidebooks and info was incredibly helpful for new renters — everything was clear and well-explained, which made the whole process so much easier. Joanne in particular was amazing! She was so friendly, warm, and easy to talk to, and really went out of her way to make sure everything went smoothly. Couldn't have asked for a better service. Very happy!

October 10, 2025
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving a five star review for Joanne and the onsite team

Rated 5 out of 5 stars

Caretaker Steve

Moved into an apartment 6 months ago, can’t say iv really had any issues but anything that has needed resolved the caretaker Steve has always been very helpful and prompt in resolving things and good communication

October 23, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving Steve a five star review

Rated 5 out of 5 stars

Steve the caretaker was superb

Steve the caretaker was superb. If we had any issues, which were rare, he was able to get them sorted very quickly & efficiently. The maintenance of the building & grounds was very good - all down to him. I would certainly recommend staying there.

October 13, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Great to read your feedback for Steve, thank you for taking the time to leave him a five star review

Rated 5 out of 5 stars

Steve is a great guy with a good sense of humour.

Steve is a great guy always ready to help and finding ways to resolve issues.he was always attending to my requests and did all he could to resolve them.
Friendly with a great sense of humour and knows how to respectfully deal with people.
I saw he is a great team player how he related with the colleagues on some occasions

I will recommend him for any position going forward.

Regards

Rowland

January 12, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for the time you have taken to leave Steve a five star review

Rated 5 out of 5 stars

Hunslet house Corby is my first Ringley…

Hunslet house Corby is my first Ringley home and I have to say I’m very impressed. A very lovely development, the onsite gym and communal space won me over when viewing.
After moving in the caretaker Steve is a great guy, he’s knows everything about the building and the people in it. I had a few minor issues within the house and he was always available to advise or even fix himself. He’s on site early everyday ensuring the site is kept in good condition, from the bins outside to the corridors and car park! This site is well managed and serviced and without Steve this place wouldn’t be the way it is now. I love it here!

October 22, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

It is great to read your five star review for Steve, it is nice to read about the work he is doing at Hunslet house

Rated 5 out of 5 stars

I moved at hunslet wich is under…

I moved at hunslet wich is under ringley the guy steve whose the caretaker and other office staff they listen and try help you find a solution to your problems none of them
Ignores a tenant wich is good since i moved almost two tears nw

November 22, 2024
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving a five star review for Steve and the team in corby

Rated 5 out of 5 stars

Caretaker Steve

Caretaker Steve, top bloke.
Anything you need he’s there👍🏼

October 22, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving steve a five star review

Rated 5 out of 5 stars

Ringley Cleaners are fantastic at…

Ringley Cleaners are fantastic at Prospect Place, Cardiff. They consistently go above and beyond, tackling some truly difficult cleaning jobs with professionalism, patience, and care. Their attention to detail and positive attitude make a huge difference — highly recommended!

October 22, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving a five star review for the housekeepers at Prospect Place

Rated 5 out of 5 stars

Excellent service

I live in prospect place (lady isle house and wanted to thank Kath and Glynn for a wonderful job they are doing in keeping the place clean and today. I’ve witnessed they go above and beyond of what they need or should be doing and have thanked them for doing this. They always great me with smiling faces! Sarah

October 15, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for taking the time to leave Glyn and Kath a five star review

Rated 5 out of 5 stars

Joanne was extremely helpful and…

Joanne was extremely helpful and patient during my viewing of the Mailbox. She answered all my questions and were able to explain the options that she can offer to facilitate my move-in. She was also very helpful to answering further questions via email and guiding me throughout the tenancy process.

October 17, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving Joanne a five star review

Rated 1 out of 5 stars

Shocking service

Shocking service.

we have carried out works to a commercial space and Ringley are making all sorts of excuse to delay payment.
They are impossible to speak to, everyone is always "busy" and cannot answer calls..... I am concerned they are about to go out of business, and they owe us a lot of money!

Specifically karl.bradley at Ringley.co.uk NEVER availble to speak to, I can speak to Elon Musk easier!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

🌟 5-Star Review 🌟

🌟 5-Star Review 🌟

I had a fantastic experience with Aayushi who works in Ringley Grpup! From the very beginning, she provide a very professional, friendly, and incredibly responsive. She made the entire renting process smooth and stress-free, answering all my questions quickly and providing clear information at every step.

The property was exactly as described — clean, well-maintained, and ready to move in. I truly appreciated hers attention to detail and genuine care for their clients. It’s rare to find an agency that combines efficiency with such a personal touch.

I highly recommend the Ringley Group to anyone looking for a reliable and trustworthy rental agency. Thank you Aayushi for making this experience so pleasant and easy!

September 8, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for taking the time to leave Aayushi a five star review, it is great to read about the service she provided you with and how this made the move smoother for you.

Rated 5 out of 5 stars

I recently moved into One Lampton Road…

I recently moved into One Lampton Road and have had a great experience so far. The building itself is modern, clean, and well maintained, with a really convenient location.

A big thank you to Aayushi, who has been incredibly helpful throughout the entire process — from my initial viewing and application to move-in day and beyond. She’s been responsive, friendly, and always willing to sort out any issues quickly. Her support really made the whole moving experience smooth and stress-free.

Highly recommend both the building and the management team!

October 20, 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

We hope you are enjoying your new apartment, thank you for the feedback which you have provided for both the building itself and for Aayushi

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look