Klar 😊 Hier eine lockerere, natürlich klingende Version: Everything went quickly and smoothly, from ordering to shipping, with great updates along the way. I love the quality of Rino & Pelle and j... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw the coat in window in cologne city, unfortunately the shop did not have my size, the salesperson told me, that you have a Webshop. I immediately found my dream coat there and ordered it right aw... See more
Company replied
Absolutely delighted with the purchase, delivery was prompt and very efficient, I was kept up to date on its progress and arrived at the said date and time . Thank you.
Company replied
Perfect!! The only thing i would like to mention is that my package came destroyed and by luck the goods inside were not damaged!!! Please keep this in mind for future reference.
Company replied
Company details
About Rino & Pelle
Written by the company
Luxury is a feeling that should be attainable by anyone who allows themselves to have it.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
VISIT WEBSITE
ABOUT RINO & PELLE
Written by the company
- Beautifully at Ease
- At Rino & Pelle, luxury is not defined by exclusivity, but by the way it makes you feel. It lives in the softness of a favourite knit, the warmth of a coat that feels like home, and the quiet confidence that comes from feeling effortlessly put together.
Our loyalty program
Earn points with every purchase & Enjoy rewards.
Every purchase brings you closer to the next level and even greater discounts.
Contact info
Olivier van Noortweg 6, 5928 LX, Venlo, Netherlands
- +31(0)850643550
- customercare@rino-pelle.com
- rino-pelle.com
Autumn Winter Collection 2026
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect.
January 6, 2026
Reply from Rino & Pelle
Dear Sabine,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Bad service from UPS notification for collection
The ordering process online was good.
However the shipping company UPS sent me a wrong notification on delivery pick up station that I didn’t select.
It was confusing.
January 9, 2026
Reply from Rino & Pelle
Dear Kim,
Thank you for your feedback. We’re glad to hear that the ordering process was smooth, but we’re sorry for the confusion caused by UPS’s notification. We appreciate you bringing this to our attention and will continue working to improve the delivery experience with UPS.
Should you have any questions or wish to discuss this further, please feel free to contact our customer care team at customercare@rino-pelle.com.
Kind regards, Team Rino&Pelle
• “I received a different color than…
• “I received a different color than expected because the online description was vague.
January 6, 2026
Reply from Rino & Pelle
Dear Deirdre,
We’re sorry to hear about the issue with your order. Please contact our customer care team at customercare@rino-pelle.com, so we can assist you and find a suitable solution. We appreciate your understanding.
We wish you a lovely day!
Team Rino&Pelle
Happy with my new coat
Bought a beautiful teddy coat in the sale. Good quality, nice price and really quick delivery
January 5, 2026
Reply from Rino & Pelle
Dear Angelique,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Katharina,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Love the Quality of Rino & Pelle
Klar 😊 Hier eine lockerere, natürlich klingende Version:
Everything went quickly and smoothly, from ordering to shipping, with great updates along the way. I love the quality of Rino & Pelle and just couldn’t resist the sale. Definitely recommend!
January 5, 2026
Reply from Rino & Pelle
Dear Nadine,
Thank you very much for your kind feedback. We are pleased to hear that you are satisfied with the quality of Rino & Pelle and that your ordering experience was smooth. Your recommendation is greatly appreciated.
We wish you a lovely day!
Team Rino&Pelle
Reply from Rino & Pelle
Dear Chris,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Marienolan,
Thank you so much! We’re really happy to hear that you love your coat and are pleased with the fit and quality. 😊
We wish you a lovely day!
Team Rino&Pelle
Reply from Rino & Pelle
Dear Pieternel,
Thank you for your review! We appreciate your patience with the delivery and are happy to hear that you’re pleased with the product.
Wish you a lovely day!
Team Rino&Pelle
Reply from Rino & Pelle
Dear Gartenulli,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Customer care excellence…
This company have been so professional to deal with. Timely, rapid responses to concerns regarding delivery. It is so refreshing when you know that you are dealing with a company that really values customer care.
Well done to this company
January 11, 2026
Unprompted review
Reply from Rino & Pelle
Dear AEC,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our customer care. It means a lot to us to know our efforts are appreciated. Wish you a lovely day!
Team Rino&Pelle
Excellent customer service and quality coat
Very fast delivery. Excellent customer service: fast and solution oriented. The quality of the down coat is outstanding.
January 5, 2026
Reply from Rino & Pelle
Dear Jutta,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino&Pelle
You charged me $60.00 for shipping…
You charged me $60.00 for shipping which i agreed to. Then I got a notice that UPS could not deliver it without an additional $110.00. When i wrote to you, you did not rectify the situation. I understand tariffs etc.., but as an international company, when charging your customers shipping, you all need to notify the customer of the potential charges so they can make their own choices. The overall shipping i would have been charged was $170 for a $115 purchase. The time it took me to "return to sender" in phone calls, trips to UPS, communication with you, was absurd. The result, no sale, no birthday present, time and money lost on both sides.
January 5, 2026
Reply from Rino & Pelle
Dear Lauren,
Thank you for reaching out about your order.
Due to recent changes in US customs tariffs, all orders from the US are now subjected to import duties, regardless of the order amount. We only just became aware of this change and are currently reviewing how to handle it going forward.
We are working on this internally to conclude this better for all parties. We truly apologize for the inconvenience and appreciate your understanding.
With kind regards,
Team Rino & Pelle
Reply from Rino & Pelle
Dear Monique,
Thank you for your kind feedback! We’re delighted to hear that you are happy with the coat, the delivery, and your experience on our website. Your satisfaction means a lot to us.
We wish you a lovely day!
Team Rino&Pelle
Helpful an friendly experience
Monique from the customer services (webshop) was very helpful and very friendly when I wanted to return one of mij orders.
January 5, 2026
Reply from Rino & Pelle
Dear Marjolein,
Thank you for your kind feedback! We’re glad to hear that your return experience was helpful and friendly. We truly appreciate you taking the time to share your experience.
Wish you a lovely day!
Team Rino&Pelle
Reply from Rino & Pelle
Dear Terry,
Thank you very much for your kind feedback. We are pleased to hear that the coat met your expectations. We truly appreciate you taking the time to share your experience.
We wish you a lovely day
Kind regards,
Team Rino&Pelle
Reply from Rino & Pelle
Dear Renate,
Thank you very much for your kind feedback. We are pleased to hear that our products met your expectations. We truly appreciate you taking the time to share your experience.
We wish you a lovely day
Kind regards,
Team Rino&Pelle
I still have not received my order
I still have not received my order, despite my account being debited the day I bade the purchase. And despite having been charged 15 euro for delivery,
January 5, 2026
Reply from Rino & Pelle
Dear Adrienne,
Thank you for your review.
We're sorry to hear you didn't receive your order within the expected timeframe. We've checked your tracking information, and you should have received your package by now. We hope you enjoy your order.
If you have any further questions, please feel free to contact our customer service team at customercare@rino-pelle.com.
Have a wonderful day,
Team Rino&Pelle
Reply from Rino & Pelle
Dear Elke,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Malera,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.