Ordered the Pure Grit™ Riding Jeans. When they came, the clasp above the zipper was broken. I contacted the company, and Harry from customer service was very helpful; he ordered a new pair right away!... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
Company replied
A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more
Company replied
Brian made this experience give me faith in good old fashioned customer service! I initially order too large of size, my mistake, and Brian helped get my refund to me quickly as I had already purch... See more
Company replied
Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.1
Great
388 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and communication
I ordered my impact shorts which arrived swiftly. Unfortunately I ordered shorts too large for me. I contacted customer services and had a reply within a few hours. They replaced my shorts immediately with excellent information on delivery and tracking.
Really good service and the shorts are what they say, light weight and good on impacts.
Thank you for your excellent service, I would highly recommend.
November 7, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Michael,
Thank you so much for your wonderful review. We are really happy to hear that you had such a smooth experience with our team and that the exchange went quickly and easily. It is great to know you are enjoying the lightweight shorts and their impact protection. We truly appreciate your kind words and recommendation. Thanks again for your support! 🙌
Product is excellent
Product is excellent. The sizes were around a tad small. I ordered I normally wear 33 or 34 blue jeans. so I ordered the large they were too small so I contacted Ripple and they sent me a XL they fit just fine.
November 5, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Dale,
Thank you so much for your kind words. We are really happy to hear you love the product and that the exchange worked out perfectly. We appreciate your patience and are glad the XL fit just right. Thanks for giving us the chance to make it right and for being part of the Rippl family! 🙌
I purchased the Ripple riding jeans and…
I purchased the Ripple riding jeans and I will say they are truly amazing. I was actually surprised how comfortable they are how well made and also how good they look. I bought them black and will be ordering another pair after the holidays. Also fit is true to size. It’s one of those purchases that exceeded expectations.
Sincerely
Craig
November 23, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Craig, thank you so much for your amazing review. We are really happy to hear you love the Rippl riding jeans and that they exceeded your expectations. It is great to know you found them comfortable, well made, and true to size. We appreciate your support and cannot wait to get your next order after the holidays. Ride safe and thank you again!
Honestly great people
Honestly great people, Brian from the rippl team really helped me out and very quick responses when I contacted them through email. Was kind enough to exchange my size for free!
November 22, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Ibrahiam ,
Thank you so much for your kind words! We’re really happy to hear that Brian and the Rippl team were able to help you quickly and get your size exchanged with no hassle. We truly appreciate your support and it means a lot to know you had a great experience with us. You’re awesome, thanks for being part of our community! 💙
Great customer service
Their customer service is wonderful. I accidentally ordered the winter jeans instead of the regular jeans. I’m in the U.S. and ordered it Friday evening my time. I figured the order would be filled and sent before any customer service saw my message because it was the weekend. Within hours I had a response saying they changed my order to the regular jeans and they’d be on their way. With the prompt customer service alone I would order again from them. That’s rare these days.
November 14, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Dawn,
Thank you so much for your lovely message! We’re so happy to hear that our team could help sort things out quickly for you. It truly means a lot that you took the time to share your experience. We’ll make sure the team sees your kind words , you’ve just made their day! We can’t wait to have you shop with us again soon. 💛
Pure grit riding jeans
I bought these pants at the beginning of the year because I wanted something that would prevent road rash. As soon as I put them on, they felt very comfortable. A little tight around the back of the knee when riding. Customer service is great. They get back to you immediately. Even in the hot summer, they are still very comfortable to wear. Long story short, I got hit by a car and thrown off my bike 15 feet. She backed out extremely fast and I had zero time to react. The trunk smacked into my hip and I flew and landed on my left knee and rolled. If it weren't for these jeans, id have terrible road rash all over and a possible broken hip due to the impact. When the doctor was checking me out, he said that "your hips would have cracked" if I wasn't wearing these pants.(considering that my hips were completely messed up and i had a hard time walking after because of it). Id recommend these pants to anyone who wants to save their hips and knees from breaking and prevent that terrible road rash from happening.
October 23, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Matthew,
Thank you for taking the time to share this, and we are really relieved you are here to tell the story. What you went through sounds terrifying, and we are glad you were able to walk away from that kind of impact. Hearing that the jeans helped protect you from serious road rash and even worse injuries means everything to us. Safety is the heart of why we make this gear.
It is also great to know the jeans were comfortable for everyday riding, even in the heat, and that our customer service team was able to help you quickly whenever you reached out. Feedback like yours helps other riders understand why proper protection matters.
We genuinely appreciate your recommendation and your trust in Rippl. Wishing you a smooth recovery and many safer rides ahead. If you ever need anything, we are here for you.
Pure Grit™ Riding Jeans 2.0 - Amazing
Best motorcycle pants ever owned.
Having tried many many brands, I found that the Pure Grit pants are second to none. Clever and stylish design. Very comfortable and sizing is true to size but generous due to stretching form. I would not hesitate to recommend these pants to any rider. Thank you Rippl and looking forward to more colour selections.
October 30, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Jay,
Thank you for the awesome feedback. It is great to hear that the Pure Grit Riding Jeans 2.0 have become your favorite after trying so many other brands. Comfort, smart design, and a true fit are exactly what we aim for, so your words really hit the mark.
We appreciate the recommendation and the love for the stretch and style. More color options are definitely on our radar, and hearing riders like you ask for them gives us even more motivation.
Thanks again for riding with Rippl. Enjoy every ride in those jeans.
Rippl Impact Gear are second to none
Rippl Impact Gear are second to none. I cannot fault their customer service. I had selected the wrong size, but I was surprised when they said to send them back, at no cost to me. Even though I was the person who made the mistake on sizing. I received my jeans all with a minimum of fuss. Such a fantastic fit. Their motorbike jeans are the best. I love the way so much thought has gone into this design and only using the best quality fabrics. I love the way the knee pads can be taken out from the front. It’s so convenient when I want to get off the bike to spend some time in a cafe etc. I only ever wear motorbike gear, both pants and jacket, while riding. Some not so comfortable but these jeans are fantastic to wear. I feel safe, secure and comfortable. Already my riding friends are asking me, ”where did you get those pants from.” Thank you so much for a pleasant and no fuss purchase Rippl
November 11, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Jackie,
Thank you so much for this amazing review. It really means a lot to our team. We are happy we could sort out the sizing for you quickly and cover the return so you did not have to stress about it. Hearing that the jeans fit great and feel good on the bike is exactly what we love to hear.
We put a lot of thought into the design and materials, so your feedback about comfort, safety, and the front access knee pads truly hits home. It is awesome that your riding friends are already asking where you got them.
Thanks again for choosing Rippl and for being such a pleasure to help. Ride safe and enjoy every mile.
Delivery....
Delivery..... Very poor, paid for delivery but the tracking App displayed (7 days in to the transit of the items) that "Could not find order". Shame as I really want to support UK businesses but I have since got the products from another supplier (all overseas) a lot quicker (and a little cheaper). I will be requesting a refund and not use them again
November 4, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Ian,
we’re really sorry to hear about your experience with delivery and completely understand your frustration. We’ve already processed your refund because we don’t want you to feel dissatisfied in any way.
Your jeans were delivered just 3 days after your order was placed, but we know the Apex Rides item took 12 days to arrive, and we truly apologize for that delay. We’ve shared your feedback with our courier partners so they can improve their service.
Our team has also sent you the return instructions for your convenience. Thank you for your feedback and for supporting UK businesses. We really appreciate it and hope we can restore your confidence in us in the future.
The Rippl jeans are second to none!
The Rippl jeans are second to none in my opinion. Fit is perfect, high quality, protection stays where it should be, comfortable for wearing all day.
October 24, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Mr. Rule,
That’s awesome to hear! We’re pumped you’re loving the fit and all-day comfort. Knowing the protection stays locked in place means we did our job right. Appreciate you repping Rippl with style!
Prefect riding gear
Rippl initially sent the incorrect size but dealt with it immediately, so no issue at all. The product is great; very comfortable and the padding does exactly what it’s supposed to. I’ll be buying some more of these.
October 26, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Simon,
Glad to hear you’re loving the gear! Big thanks for your patience while we sorted out the size mix-up. Awesome that the fit and padding are working perfectly for you. Ride in comfort and style with Rippl!
Helpful Harry
I have been dealing with Harry from Rippl, he has been excellent in addressing any issues I've had with returning and replacing my jeans.
I'm looking forward to my new arrivals.
I am confident that he will address any further issues I may have.
Thank you hay and Rippl
October 24, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Beau,
Really appreciate the shoutout! Harry will be stoked to hear your kind words. We’re glad he could help make things smooth with your exchange and can’t wait for you to get your new gear. Thanks for riding with Rippl!
Quick and simple ordering process
Quick and simple ordering process, fast delivery. Product appears to be of good quality.
October 16, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Brian,
Thanks for sharing your experience! We’re really glad to hear that ordering was quick and simple and that your product arrived fast. Great to know the quality met your expectations too. Appreciate the support!
Never received the protective shorts…
Never received the protective shorts despite website stating they will be delivered within 5-10 business days.
Poor and very delayed customer service response .
Had to log a refund request with payment provider
Stay away from this bogus brand ..
October 20, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey there,
I’m really sorry to hear that you never received your protective shorts. That’s definitely not the experience we want for our customers. Our team is here to help sort this out for you as quickly as possible. Please send us an email at support@ripplimpactgear.com
with your order details. We’ll look into the delay and make sure it’s resolved promptly. Thank you for bringing this to our attention and for your patience while we make this right.
Returning item seems impossible
I've been trying to return an item for 4 months now, each email is responded to by "we will send a returns label soon", I'm still waiting. No luck through Facebook messenger either. Can't find any telephone number.....terrible customer service.
October 21, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Andrew,
I’m really sorry for the frustration this has caused. I can see your refund was processed on June 30, but it looks like we never actually sent you the return label,our mistake there, and I sincerely apologize. Since it’s been over 60 days since your purchase, our system can no longer generate a label automatically.
Please don’t worry about sending the items back at this point ,you can keep them. Again, I’m truly sorry for the back-and-forth and delay you experienced, and I appreciate your patience with us.
I ordered an item which was dispatched…
I ordered an item which was dispatched quickly but unfortunately using Evri as the courier who lived up to their reputation and either lost or misdelivered it!
Ripl replaced the missing item without any hassle.
Excellent service.
October 21, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Phil,
Thanks so much for the great review. We’re really happy to hear that our team was able to get your replacement sorted quickly after the courier issue. We know how frustrating delivery problems can be, so we always want to make things right without any extra hassle. Appreciate your patience and kind words, and we’re glad everything worked out smoothly in the end. Enjoy your gear and safe rides ahead!
Rippl jeans
Customer service was great considering time delay between US and UK. The staff were very friendly and answered all my questions. Delivery was a little slower than expected, but the jeans arrived and were exactly as described. In my opinion, the jeans are fantastic. Excellent material and excellent craftsmanship. They have been very comfortable in the cooler fall weather. The jeans just look good. I hope I will never need it but they give me peace of mind knowing that the jeans will save my skin. Definitely impressed with the jeans, so much so I have ordered a second pair.
October 1, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Jeffery,
Thank you so much for the thoughtful review. We’re really glad to hear you’re loving the jeans and that they’ve been keeping you comfortable and confident on your rides. We appreciate your patience with the delivery time between the US and UK, and it’s great to know our team could help answer all your questions along the way. Hearing that you’ve already ordered a second pair honestly makes our day. Enjoy the rides ahead and thank you for being part of the Rippl community!
I've tried every type of 'comfort'…
I've tried every type of 'comfort' shorts that have come on the market so I figured, it's only money, let's try them. After quite a few rides now I can give my honest opinion. For me personally, they help. I have for a long time, had lower back ache and hip ache and quite sore areas across my buttocks when riding motorbikes. Now, I'm not going to say that ALL my pains have mysteriously disappeared..because they haven't, but what I can say 'hand on heart' is that the long rides have become more fun, because for whatever reason, the shorts or just god figuring I'd suffered enough, I DO feel relief and over the weeks my back and hips aching has diminished considerably. Everyone is built different and we will all have a different experience, but I would advise giving them a go. As I said..they have NOT got rid of my discomfort COMPLETELY but, it 'is' very much..'less' severe with them, than without.
October 3, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey ShamanCraftProjects,
This is such an awesome and honest review, thank you for sharing it. We’re really glad to hear the shorts have made your long rides more enjoyable and helped ease some of that discomfort. You’re absolutely right, everyone’s built a little differently, but knowing they’ve brought you real relief means the world to us. Huge respect for putting them to the test over so many rides, and thank you for spreading the word in such a genuine way. Ride easy and keep enjoying the miles!
I placed an order and immediately…
I placed an order and immediately contacted the company to cancel the order. They replied but never canceled the order and shipped it anyways. When I received the order is wasn't the color I ordered. Despite multiple attempts they refuse to take the item back or refund my purchase.
Stay away, they are shady scammers.
June 13, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Dave,
We’re really sorry to hear about your experience. It seems a dispute was opened through your payment provider, which temporarily prevented us from processing your refund directly. The dispute has now been resolved, and we’ve already issued your refund , it should appear in your account within a few business days.
At Rippl, we take customer satisfaction seriously and always aim to make things right. Please reach out to support@ripplimpactgear.com
if you need further assistance.
Not worth the Cost
Bought the cruiser style padded shorts. Went for a three hour ride, at the end it felt worse than wearing nothing. Don’t bother buying.
October 4, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Zachary,
I’m really sorry to hear the cruiser shorts didn’t meet your expectations. We truly appreciate your feedback and will share it with our product team to help improve future designs. Thank you for taking the time to let us know. Please reach out to our support team at support@ripplimpactgear.com
and they’ll assist you with a return or anything else you need.
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