Risenty Store Reviews 

25
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The Best Store! I had one of the best experience of my life with you guys. From the packaging to the Customer Service. Your products are premium quality and give us the complete trust that you ha... See more

Rated 5 out of 5 stars

Great customer service. There were a few hiccups with shipping but that's out of their control and they went out of their way to sort it out. And the earbuds have great sound quality and charge quickl... See more

Company replied

Rated 4 out of 5 stars

It’s huge and does its job with noise cancelling and has okay sound quality. I wish it could fold in a way so it can fit in my bag as well.

Company replied

Rated 5 out of 5 stars

Good store. They were very open about the delivery and it was very clear when it was arriving and in what stage the delivery was. If they have something I want, I'd use this site again

Company replied


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4.3

Excellent

TrustScore 4.5 out of 5

25 reviews

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4.3

All reviews

(25)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best Store!

The Best Store!

I had one of the best experience of my life with you guys. From the packaging to the Customer Service. Your products are premium quality and give us the complete trust that you have our side. 1,000,000 / 10

July 7, 2026
Rated 4 out of 5 stars

It’s huge and does its job with noise…

It’s huge and does its job with noise cancelling and has okay sound quality. I wish it could fold in a way so it can fit in my bag as well.

June 11, 2026
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Reply from Risenty Store

Thanks for the honest feedback! We’re glad the noise cancelling is doing its job, and we appreciate your comments on the size and sound quality.

Rated 5 out of 5 stars
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Reply from Risenty Store

Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with our customer service. Your support means a lot to us!

Rated 5 out of 5 stars

Fast shipping and a trustworthy online…

Fast shipping and a trustworthy online store. Ordered headphones my son wanted and they are perfect.

December 5, 2025
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Reply from Risenty Store

Thank you so much for your kind words! We’re thrilled to hear that both you and your son are happy with the headphones. Looking forward to serving you again at Risenty! 😊

Rated 5 out of 5 stars

Awesome Quality and Customer Service

The quality of the earbuds is great and they were shipped in a timely manner!

November 23, 2025
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Reply from Risenty Store

Thank you so much for your kind review! 😊
We’re thrilled to hear you’re happy with the quality of the earbuds and the timely delivery. We truly appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

I have not received my purchase

I have not received my purchase, it says it is still in transit and it has been 1 month.

May 8, 2025
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Reply from Risenty Store

Thanks for reaching out! Your package has already arrived in the U.S. and is currently going through customs inspection.
It's been 15 days since shipping, and we expect it to move forward soon — once it's cleared, USPS will handle the delivery.
Thanks so much for your patience! Let us know if you need any further help.

Rated 2 out of 5 stars

Don't send the review email before the…

Don't send the review email before the customer got the product

May 2, 2025
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Reply from Risenty Store

Thank you for your feedback, and we're sorry about the timing of the review email. We’re adjusting our system to ensure review requests are only sent after the product is delivered. Appreciate your patience!

Rated 5 out of 5 stars

Fast delivery and easily tracked

Fast delivery and easily tracked
The earbuds arrived well packaged in the assigned time and enabled tracking through the whole process!
Haven’t tried them yet as they are a present for my anniversary, but as soon as we try them I’ll leave an comment! Thank you (sorry for my English)

March 31, 2025
Unprompted review
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Reply from Risenty Store

Thank you so much for your kind words! 😊
We’re glad the delivery went smoothly and everything arrived on time.
Happy anniversary in advance – we hope you’ll love the earbuds!

Rated 1 out of 5 stars

My package never was delivered.

My package never was delivered.

February 13, 2025
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Reply from Risenty Store

Don't worry, your package will eventually arrive. It is currently in transit, so please be patient. If you have any further questions, feel free to contact us at support@risenty.com, and we will do our best to resolve your issue.

Rated 5 out of 5 stars

Great customer service

Great customer service. There were a few hiccups with shipping but that's out of their control and they went out of their way to sort it out. And the earbuds have great sound quality and charge quickly with a magnetic charger

February 6, 2025
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Reply from Risenty Store

Thank you for leaving such a positive review! Your satisfaction is our greatest motivation. Once again, thank you for choosing Risenty Store.

Rated 5 out of 5 stars

Good experience

Good store. They were very open about the delivery and it was very clear when it was arriving and in what stage the delivery was.

If they have something I want, I'd use this site again

December 30, 2024
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Reply from Risenty Store

Thank you for leaving such a positive review! Your satisfaction is our greatest motivation. Once again, thank you for choosing Risenty Store.

Rated 1 out of 5 stars

为什么两周前买的还没到

为什么两周前买的还没到,物流太慢了,请快一点送

December 2, 2024
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Reply from Risenty Store

Thank you for your feedback. We apologize for the delay in your order. Due to the peak shopping season and the ongoing Canada Post strike, there have been some delays in logistics. We kindly ask for your patience as we have already urged the logistics company to expedite the delivery.

Rated 3 out of 5 stars

Sent out promptly

Sent out promptly, not a bad price, very nice-looking product. It's just a shame the sound quality isn't great and not that loud.

July 27, 2024
Rated 5 out of 5 stars

Fantastic

Really friendly, super fast and the headphones I ordered are great quality. I was skeptical but I'm glad I bought from them

July 6, 2024

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