Rivalry.com Reviews 1,611

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, especially from VIP support. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting fast deposit and withdrawal processes. However, some customers also noted issues with slow withdrawal times and a lack of proactive communication regarding delays. A few other people also felt that customer support could be unresponsive or rude, leading to difficulties in resolving issues and accessing funds.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, helpfulness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, quick responses, and overall... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick resolutions... See more

Service

Reviewers mention positive feedback about service, with many describing it as quick, efficient, and helpful.... See more

User experience

Clients share positive opinions on user experience, highlighting the user-friendly interface and overall ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Rivalry.com for a while now, and I can honestly say it’s one of the best platforms out there. But what truly makes the experience special is their VIP support, especially “Brain.... See more

Company replied

Rated 5 out of 5 stars

Rivalry is always great for newbie bettors due to its friendly UI. Fast response team as well if you have concerns. The promos have also leveled up to even match competitors or even better than them.... See more

Rated 5 out of 5 stars

Been using Rivalry for a long time now and it is definitely one of the better sites I have used based on my own experience. They have a wide range of betting options including both esports and... See more

Company replied

Rated 5 out of 5 stars

I’ve been using rivalry for about 3 years now this is the best gambling site I’ve used. User friendly, customer support is so kind, and the bonuses are so so generous(note: for active gamblers only)


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Gambling House
  4. Gambling Service
  5. Online Sports Betting Vendor

Written by the company

At Rivalry, we mix sports, esports, and casino into one all-in-one playground for entertainment. Our goal? To make betting more fun, more social, and packed with fresh ideas. We keep things safe, fair, and responsible, so you can focus on enjoying the action and being part of a community that loves the game as much as you do.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best

Excellent platform. I recommend every one who intrested in online Gambling. This all reviews are fake. IAM playing in this platform from i think two years. Thank you so much Rivalry tribe. I love you are service. Keep it up.

December 15, 2022
Unprompted review
Rated 1 out of 5 stars

Super Mega Slow Withdrawal

I didn't try another betting site, rivalry is my first betting site I try. I want to recommend it to my friends but since the withdrawal is super annoying and slow. I don't recommend this sites. LOL. Why they need to validate your own money and winnings when you want to withdraw it. It doesn't make any sense and sometimes there's a chance they will rejected your withdrawal. Don't try this site at all unless they fix their withdrawal process.

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this scam betting site

Avoid this scam betting site. Despite being an Enhanced user (verified). They will put your account on hold asking for very personal information such as Employment (Company Name) and proof of income.

September 1, 2023
Unprompted review
Rated 4 out of 5 stars

I've used many esports and sports…

I've used many esports and sports bookies, by far here, GG and TrustDice are my favorites. The high quality games function without any issues, betting is easy to use, but the best part is the customer care and rewards that Rivalry offers by way of Weekly Bonuses. Rivalry has the best communication and customer care services by a large margin and I'll continue to use Rivalry for as long as I can.

August 22, 2023
Unprompted review
Rated 1 out of 5 stars

Permanent ban just after registration

They banned my account just after a registration with the words: " it has come to our attention that your account has breached these rules, resulting in a permanent ban."
But the fact is that, I did not touch anything, I even didn't make any bets and other things in the interface and I got a permanent ban. That is really funny, because I tried to pass verification form a supported region with my original document. Be aware of this scam website, because you can be banned anytime with the same phrase. You don't have any wrights. Nobody will not tell you the truth and nobody don't want to deal with your problem.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

fun and easy to use

fun and easy to use. their customer support is also good and they reply fast :D

August 9, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Aldrich,

Thank you for sharing your experience! Our support team will always be happy to help you if needed! <3

Rated 1 out of 5 stars

WHAT A SCAM

WHAT A SCAM!

I won over 80,000 PHP and when i tried to withdraw after waiting 4 days they banned my account. They left me with my initial deposit of 11,000. Now they took my winnings and left me no choice but to withdraw the remaining 11k. THIS SITE IS A SCAM! YOU CANT DO ANYTHING WHEN U ARE WINNING, THEY WILL TAKE IT ALL AWAY.

You can withdraw small amount. but when u win Big im pretty sure they will also ban your account. Shameless! All of them are shameless! Including the stupid support! They will make you think they are your friend or will try to help you but they are also trained to be part of the scam.

BE CAREFUL! ALL OF THESE 1 STAR REVIEWS ARE REAL!

- NICE REPLY THO. COPY PASTE HAHAHA NO TOUCH OF HUMAN. NOT EVEN SLIGHT HINT OF DECENCY. DISGUSTING! HOPE YOUR JOB PAYS WELL! 😂🤣😂🤣
You are part of the problem, shithead scammers!

July 28, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Ralph,

Suspensions are caused by violations of our terms and conditions. We ensure that when an account is suspended, careful and accurate analyzes have already been carried out. We need to comply with the terms and conditions, which all users agree to when signing up, and do our best to provide a safe environment for those of our genuine customers to continue playing with us. Violation of rules must be taken seriously in a highly regulated environment like ours. We want everyone to have fun, but sometimes, our hands are tied. Thank you for understanding!

Rated 1 out of 5 stars

Unhelpful staff - Account suspended

Got banned when I was trying to withdraw my 93 dollars that I was saving for when I needed the money. I tried to withdraw it after almost a year and now I can't because my account is suspended and they won't tell me why LOL. I have been through their terms of service and the only thing I can think of is that I used 2 different cards on the site, which is not even considered sharing accounts, I had to figure that out myself since they keep saying on every conversation that the reason they banned me is "confidential information" that is just straight up unacceptable if you ask me.
Update: Sent them an email 2 weeks ago and still haven't got a reply, this only proves my complain twice at this point, bunch of lazybones, I wish all of them would reply to me as fast as the one replied to me here on trustpilot. Simply don't bet here.

July 10, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Farfan,

I'm sorry your experience while using our website was not a good one. Account suspensions are typically issued due to problems with your identity verification.

I was unable to find your profile on our website and we'd like to know more about your experience with us. Please email support@rivalry.com detailing your experience and we'll get back to you ASAP.

Rated 1 out of 5 stars

AVOID THIS SITE AT ALL COST

AVOID THIS SITE AT ALL COST! YOU WILL REGRET IT!

July 3, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello ,

Thank you for reaching out to us. We value your feedback and would like to understand more about your experience in order to provide you with the best assistance possible. Could you please provide us with additional details regarding the specific issue or concern you are facing? This will enable us to investigate the matter thoroughly. Please send an email to support@rivalry.com and we'll look into your case ASAP.

Rated 1 out of 5 stars

I do not recommend betting on this betting site.

Why Trustpilot rated this betting site a 3? When I could not find a single good review??

Also using there website in processing a deposit using online bank/cash (Debit/Credit) is not possible

Always get an error "refused to connect" on any bank I try.

Also customer service forces you to use payment method via phone app for some reason. Which I do not recommend because you cannot really dispute payment transactions with payment apps.

Their customer service via chat/email is really bad.

Since I cannot find a single good review, and most of the people has issues with withdrawal and account being banned and I cant use the payment method I want, then I wont recommend betting on this betting site.

July 9, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Mark,

Thank you for the feedback.

I'm unable to inform you why only negative reviews are being displayed to you on TrustPilot, but I would like to clarify that we have more than 50 five-stars reviews in the last three months in the platform.

Regarding payment options, we do accept Bank Transfers transactions for deposits. Due to privacy concerns, I'm unable to inform you the reason why your deposit attempts have been unsucessful. However, feel free to reach out to us again so we can properly assist you.

Also, I would like to clarify that although our customer support might have suggest you to use a different payment method, this is not enforced. Payment options such as Maya or GCash are very common within the Philippines, hence are recommended due to their simplicity and wide availability.

Thanks!

Rated 1 out of 5 stars

AVOID THIS SITE AT ALL COST!!

AVOID THIS SITE AT ALL COST!!! SCAM AND LOST ALL MY WINNING. They just Void your Winning and never tell you what happen, I lost a total of almost 100K pesos including my Winning.

I give all the necessary documents they ask and Voila, all of the sudden your account Suspended. Once your account get back, your GOOD BYE WINNING FUNDS..

June 3, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Beverly,

Suspensions are caused by violations of our terms and conditions. We ensure that when an account is suspended, careful and accurate analyzes have already been carried out. We need to comply with the terms and conditions, which all users agree to when signing up, and do our best to provide a safe environment for those of our genuine customers to continue playing with us. Violation of rules must be taken seriously in a highly regulated environment like ours. We want everyone to have fun, but sometimes, our hands are tied. Thank you for your understanding!

Rated 4 out of 5 stars

I can't deposit again even though I'm…

I can't deposit again even though I'm already an Enhanced User, why?

July 6, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Christian,

Unfortunately, we are unable to help you through this channel.

Would you be so kind to reach out to us via chat through our website so we can assist you? Alternatively, you can drop us an email at support@rivalry.com. Thanks!

Rated 1 out of 5 stars

It is totally scam

It is totally scam. I regretted because i give it a 5stars rate before. It work well if you make small win bet. But if you win a lot, first your account will be banned for some reason of your resource. Then they ask you to provide document which is never approuved. You must wait not days but weeks for a reply while your balance is holded. Don't make same mistake as i do. AVOID this site

P/S it is not problem of verification at all. I have all verified. As i said it work well if you do not win alot. Believe me it take so so much time for a reply from them. Must count by weeks.

July 1, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Phim,

Account suspensions are typically issued due to problems with your identity verification. We regret any inconvenience caused and are available to answer any questions or concerns via live chat support or emailing us at support@rivalry.com. Thank you for your understanding.

Rated 1 out of 5 stars

STAY AWAY! SCAM SITE

STAY AWAY!! SCAMMER SITE..

Losses all our Money even after sending all the necessary documents. Never will they confirm your identiy, straight away ban you.

June 26, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello!

Account suspensions are typically issued due to problems with your identity verification. If our team has not yet reached out to you, please send an email to support@rivalry.com and we'll look into your case ASAP.

Rated 1 out of 5 stars

this is a scam

this is a scam. they wont let u contest your account if you got suspended even thou u got still money in your account, to long for withrawal.

June 16, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi Sven!

Account suspensions are typically issued due to problems with your identity verification. If our team has not yet reached out to you, please send an email to support@rivalry.com and we'll look into your case ASAP.

Rated 1 out of 5 stars

Just a scam betting site

How is it lawful to just suspend multiple accounts of players without returning their money. This should be reviewed bn the Senate or by the Games and Amusement Boards.

June 24, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Karlo,

Bans are caused by violations of our terms and conditions and having more than one account is strictly not allowed. We ensure that when an account is suspended, careful and accurate analyzes have already been carried out. We need to comply with the terms and conditions, which all users agree to when signing up, and do our best to provide a safe environment for those of our genuine customers to continue playing with us. Violation of rules must be taken seriously in a highly regulated environment like ours. We want everyone to have fun, but sometimes, our hands are tied. Thank you for your understanding!

Rated 1 out of 5 stars

this site is scam

this site is scam . if you have more winnings than your deposit then you withdraw the money they will suspend your account and later on ban it .

June 23, 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Honey!

Account suspensions are typically issued due to problems with your identity verification. If our team has not yet reached out to you, please send an email to support@rivalry.com and we'll look into your case ASAP.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look