While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Créateur parisien spécialisé dans la création de souliers pour femmes, mêlant savoir traditionnel et matières d'exception.
31 rue des Petits Champs, 75001, PARIS, France
4.6
190 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very responsive, proactive, helpful and solution-oriented. Exactly what you want from a customer service experience!
Reply from Rivecour
Dear Rashmi,
Thank you so much for your lovely feedback. I’m really glad I could assist you and that you felt supported throughout your experience.
It truly means a lot to read this. Thank you again for taking the time to share
Angela
Angela from customer service of Rivecour helped me a lot today. She cared a lot and solved the problem immediately! Thank you again
Reply from Rivecour
Dear Leyla,
Thank you so much for your kind words, it truly means a lot to me. I’m really happy I could help and that we were able to solve the issue quickly.
Thank you again for taking the time to share your experience.
Angela
I had a great experience with customer service. Angela was very helpful, responsive, and professional. She answered all my questions quickly and made the whole process easy. Great customer service!
Reply from Rivecour
Dear Cynthia,
Thank you so much for your kind message, it truly means a lot to me 🙂
I’m really glad I could assist you and make the process easier.
Your feedback is very encouraging and motivates me every day.
Thank you again for your trust.
Angela
Excellent customer service - very fast response and a replacement pair sent out very quickly for a damaged pair.
Thanks for your help!
Reply from Rivecour
Dear Sadya,
Thank you so much for your lovely feedback! I’m really glad we could resolve the issue quickly and get a replacement pair out to you without delay.
If you ever need anything in the future, please don’t hesitate to reach out.
Angela
Angela with cutomer service went above and beyond to help me and I will order again for sure! Great company! Excellent cutomer service!
Steph
Reply from Rivecour
Hello Stephanie,
Thank you so much for your kind words! I’m really happy I could help, and it means a lot to hear you’ll be ordering again.
We truly appreciate your trust and support, please don’t hesitate to reach out anytime you need anything.
Angela
I ordered three pairs of boots from Colombia and was truly impressed with the entire experience. The shipping was fast, and the boots arrived in perfect condition. I had to return one pair because the size didn’t fit, and I have to highlight how smooth the return process was. I received quick responses at all times, along with constant support and very clear, friendly communication. I genuinely felt that they cared about my satisfaction and truly wanted to help. In summary, the service is exceptional. I highly recommend this company.
Reply from Rivecour
Dear Carolina,
Thank you so much for this wonderful review, it truly means a lot to us!
I’m delighted to hear that your order arrived quickly and in perfect condition, and that the return process was smooth and well supported. We always want you to feel taken care of, so your words about the clear communication and genuine support really make our day.
Thank you again for your trust and recommendation, we hope you enjoy the boots you kept, and we’ll be here anytime you need us.
Warm regards,
Angela
Angela was extremely helpful in assisting me with a purchase at a sale price. I'm so grateful for her patience and support in getting me the discount and helping me with my order.
Reply from Rivecour
Dear Lisa,
Thank you so much for your lovely message! It means a lot to me 🩷
I’m really happy I could help you with your purchase and make sure you could benefit from the sale price.
If you ever need any assistance again for sizing, styles, or a future order, I’ll be very glad to help.
Warm regards,
Angela
This was my first time ordering something from rivecour. I had to make a return due to the size being too large and there was a mishap with DHL making the return. I was so relieved when Angela from customer service helped walk me through it and reassured me that even though the return would be late she would take care of it. Everything worked out and I got my refund and a check in with customer service. Great customer service!
Reply from Rivecour
Dear Angela,
Thank you so much for your kind review!
I’m really glad I could assist you and help sort out the situation with DHL.
Your patience and understanding made everything much easier, and I’m delighted to hear that everything worked out and you received your refund smoothly.
Thank you again for your trust, we hope to welcome you back soon at Rivecour!
Warm regards,
Angela
I send 7 emails and every single email has been ignored so far and I still have not received a refund ( return on 29.07.2025). Veirman Katleen
My reply to your answer:
Contrary to what you claim I haven't received the money. I paid with VISA en call this morning VISA to double check. They confirm that there has been no refund till today ( 29.09.25)! I asked the proof of refund ( deposit into my account) , but I still haven't gotten it. I don't answer calls from other countries. I send a whatsapp today to give me the proof of refund into my account, but no answer. I
Reply from Rivecour
Dear Katleen,
I can confirm that your order was refunded on 29/07/2025, and the proof of refund was also sent to you by email on 08/09/2025.
We tried to reach you by phone on 11/09/2025 to follow up and left a voicemail, but unfortunately we haven't heard back from you yet. I'm sorry to read your review and would really appreciate the chance to better understand the situation and continue assisting you directly.
If you could kindly return our call, I could be very happy to ensure everything is clear and fully resolved for you.
Best regards,
Angela
Shop was able to meet my needs and requirements. Thank you
Reply from Rivecour
Dear customer,
Thank you for your kind comment.
It is important for us to know that you are satisfied and that our actions have met your expectations.
We hope to see you again very soon at Rivecour!
Have a great day,
Your Butler
I made an order 6 weeks ago worth more than 850€, which was not delivered to me due to a mistake made by Hermes. As a result, the order was automatically returned to Rivecour.
This happened over a month ago and I have reached out to Rivecour several times since then, asking them to confirm that they received the package and to issue a refund. Every single email has been ignored so far and I still have not received a refund.
I cannot recommend ordering from Rivecour and will never do so myself again.
As a reply to Rivecour: the order number is KFXUHSKDL.
UPDATE: Situation unchanged, my further emails have been ignored as well.
2. UPDATE: I have now received a refund after more than a month of waiting. The customer service claims to never have received any of my emails, even though they were sent (as a direct response) to the order confirmation sent by Rivecour from their regular and only email address majordome@ rivecour.com. I checked all my emails sent to Rivecour again and they were all sent to the afore-mentioned email address.
Reply from Rivecour
Dear customer,
I’m truly sorry to read about your disappointment, which I only became aware of through your review here. After checking thoroughly, we unfortunately never received your emails — this is extremely rare, and it’s actually the first time we’ve encountered such an issue.
I’ve just replied to you directly via the email address linked to your order. Your refund has been processed, and I’ve also added a small commercial gesture to make up for this frustrating experience.
Again, please accept our sincere apologies for the misunderstanding.
Best regards,
Your Butler
❌ Terrible quality & customer service – €300 shoes that caused injuries! ❌
I purchased a pair of Rivecour shoes for €300, expecting high quality and comfort. Instead, after just 2 hours of wear, they caused severe pain and blisters—even a month later, I still have scabs!
When I contacted customer service for a return, they completely refused, claiming the shoes were “worn” and ignoring EU consumer protection laws. A premium brand should stand behind its products, but Rivecour clearly doesn’t.
Looking at other reviews, I see I’m not the only one who had a bad experience. Poor quality, no durability, and zero customer support.
Rivecour is also ignoring the EU legal warranty, which protects consumers if a product is faulty, not durable, or unfit for its purpose. Since they refuse to respect my rights, I will be reporting this case to the European Consumer Centre (ECC) and other relevant institutions.
I strongly advise others to avoid this brand!
Thank you for your reply. Unfortunately, I must clarify that wearing shoes briefly and discovering they cause injury and discomfort is a defect under EU consumer law.
Repeated emails from your side offered no actual solution other than returning the shoes, which were of poor quality. I have now escalated the matter to the European Consumer Centre and will proceed to Small Claims Court if necessary.
Consumers have rights, and I hope others will read this before making a purchase.
Reply from Rivecour
Dear Agnieszka,
Thank you for your comment.
We are sorry that you were not satisfied with your experience.
We apply our CVGs, which indicate that a pair worn outdoors with no defects cannot be refunded.
Several emails have been sent to you in order to offer you the best solution.
Best regards,
Your Butler
I am a regular rivecour customer, however, recently, the customer service has been getting worse and worse. They have a big problem with sending returns. The issue is that they provide one shipping label per each item you return. As I was returning three items, I put all of them in the original box, with all three shipping labels in folder attached. This was the advise from the butler. Instead of refunding me for all three items, they have refunded me for just one! I have been trying to contact them via email (as they do not have a phone number), but no response for almost like a month! This is very frustrating, and I am not sure if I will continue ordering. I will avoid this type of experience at any cost! Please rivecour, be more responsive and give my money back! I agree with the previous comments, disaster with returns and refunds. They should learn from other brands like bobbies!
Reply from Rivecour
Dear Rokhila,
Thank you for your comment.
We apologize for the inconvenience.
Your order has been refunded.
Each brand/platform has its own return and refund policy, depending on its age or number of employees.
Thank you for your understanding.
We will keep your comments to improve our response and refund times.
Have a nice day,
Your Butler
Refund process takes forever. They never reply to emails or texts. I had to open a claim through PayPal to get my money back in the end. The quality of the shoes is just ok but nothing special. Very expensive for what it is and disappointing service. I will never order again
Reply from Rivecour
Dear Luisa,
Thank you for taking the time to leave a comment. We're sorry to hear about your dissatisfaction with your experience.
It's important to know that before refunds are issued, returns are processed by our logistician in chronological order. This means that even if the parcel is indicated as delivered according to the carrier's tracking system, until it has been handled by our teams and entered into the system, it is not considered to have been received. Also, depending on the period (after sales, returns from the end-of-year festivities, etc.), this handling by our teams may take a little longer.
But please note that all returns that comply with our policy are always reimbursed, without exception.
We remain at your entire disposal should you require any further information, and hope to be able to provide you with complete satisfaction next time.
We wish you a pleasant day.
Your Butler
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
