Love this piece. Some of the bigger towels are hard to get in and that is the only reason for the 4 stars not 5.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
I bought two wooden dough bowl candles as gifts, and now I’m ordering one for myself! The packaging was lovely, and both friends said the scent was heavenly. The bowls are reusable too — such a though... See more
Company details
Contact info
4.2
Great
64 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was to big for the house but it…
It was to big for the house but it worked great on the patio. Well made...
March 18, 2026
Quality pieces, beautifully made
I received my order timely and absolutely love each piece. I wanted to share with you how lovely the items are. My favorite are the ring stand vases! 🥰
March 24, 2026
Unprompted review
Placed order over 2 weeks ago
UPDATED 04.07 RECEIVED DAMAGED PRODUCT. NO RESPONSE FROM THE COMPANY TO MY REQUEST FOR REPLACEMENT. STOPPING PAYMENT DUE TO DAMAGE AND NO RESPONSE. UPDATED 03.31 Recd phone message 03.30, after leaving review, claiming they'll ship this Wed. I'll update again when merch is received. Placed order over 2 weeks ago 03.18, they took payment and haven't shipped the merch. They don't answer the phone, respond to vmail or email messages. Very sketchy. Would not recommend.
March 16, 2026
Unprompted review
Reply from River Chic Designs
Note: You may want to refer to your bank statement since you were refunded due to us being out of stock. This was sent to you in an email and we have not received any response from you since we notified you of the refund. Your order was placed 8 business days ago - on March 18th (not over 2 weeks ago) , and our current shipping timeframe is 8–10 business days due to a high volume of orders. This timeframe is clearly posted on every product page, shown again at checkout, and included in the order confirmation email.
Your email was sent to us over the weekend when our office was closed. We returned your call on three separate occasions and replied to your email, but have not yet been able to reach you. We also left multiple voicemails at the number you provided requesting you to return our calls, since you will not answer the phone.
We are actively assisting customers throughout the day and respond to all inquiries as quickly as possible. We are happy to speak with you and assist further — please return one of our many calls or contact us during business hours so we can help.
Products are always as beautiful as…
Products are always as beautiful as portrayed and of good quality.
February 15, 2026
Run Forrest Run!!!
If I could give them a negative 4 stars I would. They sent me the wrong item after I waited over 3 weeks to receive the wong order. I immediately returned their and they received it on 2/19 and still have NOT refunded my money. I've filed a complaint with BBB and Shop Pay who is investigating the matter but it can take several weeks.
Their response below stating they have refunded my money is a bold face lie. I've checked my bank account and there's only charges, no credits. I'm now making it my mission to warn people who are thinking of purchasing anything from the to rethink their decision.
January 6, 2026
Unprompted review
Reply from River Chic Designs
We have already issued your refund, which has been processed on our end. Please refer to your bank for confirmation.
For transparency, this matter was also reviewed by the Better Business Bureau, and they sided with our business after reviewing the full communication history.
When you initially contacted us about receiving the incorrect lantern, we responded in less than one hour — after normal business hours — and immediately offered to send the correct item. Unfortunately, the conversation became hostile with you threatening , including inappropriate language directed toward our owner.
We are a family-owned business and are committed to treating customers respectfully. We also expect that same level of respect in return. Because of the nature of the communication from you, we chose not to continue doing business with you. Anyone that endured the type of language you screamed and the threats you made would state the same thing.
We wish you the best moving forward.
Love my swan container
Love my swan container! So many people commented. Asked where did you find it.
December 18, 2025
Reply from River Chic Designs
Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying your swan planter—it truly is a special piece. We appreciate you taking the time to share your experience and are grateful for your support. We hope it brings charm to your space for years to come.
The metal swan is big and beautiful 😍
The metal swan is big and beautiful 😍. Attached head and neck easily. Very pretty.
December 18, 2025
candelabra arms…
I bought candelabra two of the arms were very tightly formed together so once candles in place I had to turn it so it would not look unbalanced like candle colliding person receiving gift senior just smiled 🥺
December 18, 2025
Love this piece
Love this piece. Some of the bigger towels are hard to get in and that is the only reason for the 4 stars not 5.
December 18, 2025
My home looks magical this Christmas…
My home looks magical this Christmas thanks to River Chic Designs! The tree, ornaments, and garlands exceeded my expectations. Everything is beautiful, well-made, and full of holiday charm.
January 12, 2026
Unprompted review
Great Merchant
Ordering was simple; the merchandise was reasonably priced; and the delivery was prompt. It all made for a five star shopping experience.
December 18, 2025
River Chic Designs has become my go-to…
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
January 6, 2026
Unprompted review
River Chic Designs has become my go-to…
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
January 5, 2026
Unprompted review
Great shopping experience!
Great shopping experience!! I ordered two swan planters they were awesome!!!
December 18, 2025
Communication is great!
I was very impressed with the amount of communication regarding my purchase. I bought a swan for a friend and she could not be more happy! She said it was the perfect gift.
December 18, 2025
Love these cast iron swans
Love these cast iron swans. I'm going to display on the front porch with a plant in the spring.
December 18, 2025
Their Christmas décor collection is…
Their Christmas décor collection is stunning! I ordered a tree and several ornaments this year and everything arrived beautifully packed. The detail and craftsmanship are amazing. Will definitely be shopping again next season!
December 17, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.