Concerning lack of patient care
I have had multiple treatments at River Medical, which I was initially very happy with. However, my most recent treatments — a BBL treatment in November 2025 and a CO₂ laser resurfacing in February 2026 — have left me feeling completely ignored and caused significant stress and anxiety.
During the BBL treatment, incorrect settings caused visible burns on my chest that took months to heal and left lasting physical scars.
After my CO₂ laser treatment, which I paid a substantial amount for, I was advised to expect a significant post-treatment skin response, including redness, swelling, oozing, crusting, and peeling, along with a recovery period of approximately 10–14 days. I was even sent home with a medical pack to care for the expected post-laser effects.
After the CO₂ procedure, I experienced no redness, peeling, oozing, or any post-treatment reaction, and my skin showed no improvement at all. I contacted the clinic multiple times expressing that I did not believe the laser had taken to my skin, and I was not at all happy given the extremely high cost of the procedure as well as the time I had factored in to deal with the expected “downtime.”
I was brought in for a follow-up consultation, during which the skin lead stated that a “conservative approach” had been used. This was never discussed with me beforehand, and I would not have agreed to a conservative protocol given the cost of the treatment. I was told to wait three months before any assessment could be made, and my concerns about the lack of response were dismissed as “everyone is different.”
Both treatments have physically harmed my skin and caused significant stress, anxiety, and disappointment, and my formal complaints remain unresolved. I am sharing my experience so that others are aware of my factual outcomes.