Very Disappointing Experience – Misleading Parking Information
I feel it is important to share my experience.
I never actually stayed at the hotel because, upon arrival, I discovered there was no parking available despite the property advertising parking facilities. After spending considerable time searching the surrounding area without success, I was forced to make alternative arrangements and book a room at another hotel.
The lack of available parking completely disrupted our plans. I lost approximately three hours of valuable daylight that I had intended to spend exploring Nottingham with my family. To make matters worse, I specifically asked a member of staff, Alex, whether I should cancel and book elsewhere. His response was, "Yea please feel free to cancel." Based on this advice, I made a new booking at a different hotel.
Fortunately, the alternative hotel was able to accommodate us and helped save my daughter's birthday celebration, as we already had tickets booked for Jazz at Peggy's. Had I remained searching for parking, we would likely have missed our plans entirely.
I requested a full refund with no deductions or cancellation fees. The situation was not caused by me, but by the lack of available parking despite it being advertised as part of the hotel's offering. Completely ignored. 6 emails sent and nothing. All the trouble for £119? These people really need all the money they can get as customer service and people skills are appalling. 11th Sep 2026 and no money returned.
My final opinion: are you really going to book River Rooms Nottingham knowing that you may not have parking and loose your room/time/patience and possible all plans you had?