Riverside Reviews 446

I really like using Riverside to record podcast episodes with guests. I especially like 3 things:
1. There's no limit on how long you can have a guest in the recording studio. This is super helpful as we often need to check lighting, have some small talk about the session, or just take breaks in between episodes (I like to film 4 episodes in a 2-3 hour session with a guest). Zoom and Meet limit the length of the meeting unless you're in the pro versions. I feel like the price to value that I get from Riverside far exceeds those two, especially in comparison to their pro versions.
2. Editing has improved A LOT since two years ago. I always liked that I could edit the transcript directly to clip ums and awkward spots, but now the layouts and quality of the shorts/clips are so much better. I edited a whole podcast ep inside Riverside last week, no need to drop it into Final Cut. Gamechanger in terms of efficiency without sacrificing quality.
3. Recording locally improves the quality when the guest has a poor wifi connection. I've found that the guest tends to be very impressed by this feature when I tell them about it, which is usually after they start to apologize for the quality of their camera or share a worry about the data connection.

Overall I'm going to keep using Riverside to record and edit the content pieces I put on YouTube and Instagram. Check it out if you're looking for a quality service that delivers consistently.

I was a complete novice when I started using Riverside to create my podcast. I wasn't savvy with media and technology either. Happily, the user- friendly set up that made me choose Riverside turned out to be the real deal. The team is amazing and the support always exceeds my expectations. As a new podcast creator, I can learn my craft, knowing the tech side of things is sound and well-supported.

Asked to cancel. They still charged me for the year. Asked for my money back, they have not done so. Painful company to deal with

User friendly , finished product is quality and price point easy

-Confusing UI makes it difficult for guests to connect and set themselves up.
-Too resource heavy, which causes issues for users who are using less powerful computers. This results in freezes and disconnections.
-Often unsupportive of bluetooth hardware such as bluetooth headphones and microphones. Most modern everyday people are no longer using wired headphones and therefore don't have access to them anymore.
-Extremely poor echo-cancellation algorithm which is required when not using wired headphones. Audio recordings, even though marked "RAW" are affected by the echo cancellation which makes sections of recorded dialogue completely unintelligible, unrepairable and therefore unusable.
-Guests need to be techy savy to use this web-app effectively, which makes the app redundant, as a tech savy user can always record and send audio/video via other means therefore negating the need to pay for such a service.

Excellent application with some really useful add ons. I have been using Riverside or around 6 months now and I have found to be very useful for many of the promotional and thought leadership videos I am creating.

I find it easy to use and the help and training videos are very useful too.

As a novice video content creator, Riverside took me from terrible to good quickly. I love the 4K quality, the AI tools, and the fact the platform is continuously developing. Also really good support through tutorials and community sessions that have elevated my thinking significantly.

Excellent value proposition, and it's crazy what of enable the riverside software is. Highly recommended

PATHETIC. ALways Some technical error.
I record for 30 mins and then the stop sign is suddenly disabled.
And it takes 15 mins to connect to a support agent, on the PRO plan.
And the agents seem clueless, asking to give all sorts of information.
I mean come on,

DONT GO FOR IT.

Let's see where to start... First thing is the background of riverside.fm won't let you use it unless your computer has certain specs... but it will work for a little bit like in the middle of a stream and then switch back to no background. Then the customer service is absolutely atrocious, as in almost non-existent. 3rd, after following the instructions to cancel my account I get charged like a week later... and then after canceling it again for the 2nd time.. I just got an email from them saying they tried to run my card again. Unbelievably bad experience!

DO NOT GO WITH THIS COMPANY..

Been using for 3 months. The service has become beyond shocking in the last two weeks. I am still trying to edit a 5 minute video 2 DAYS after uploading it. Constant crashing. GET SOME BETTER SERVERS!!!!
Lost so many tracks since using this - support very slow. A great shame as they have a good product but they don't have the infrastructure to deliver it. no-one trying to do anything professional or timely should be using this. It's totally busted.

I used Riverside over a year ago and had a paid subscription. I had a consistent issue where every time I would download audio locally, it would include sound artifacts that were not in the original recording. Between that and other issues I had with the site not working consistently, I cancelled my subscription. They still billed me anyways last year, so I had to go back and forth with customer support for several weeks to finally get my account cancelled and a refund. Yesterday, A YEAR after I cancelled, they started harassing me via email saying I have a subscription and demanding payment. Even after forwarding all of the emails I have saved from last year, they are still giving me issues.

This is a common issue that many people have complained about. It is amazing to me how awful their customer service is. I do not recommend them at all.

This service has got worse over the years to the point where its unbareable. A better service could swoop in and steal customers. They move features around and break them and then there is a non existent customer service to help with the issues they created

I am an "ideas" person much more than a "doing" person. A lot of my ideas never make it into practice because I struggle with the tedious parts of bringing them to life. Riverside has made it easy. I've been podcasting and building a course. I HATE editing video but riverside makes it a total breeze. I love this program.

I've tried a few SaaS video recording and editing services. Riverside.fm is by far the easiest and fastest!

Love the experience on Riverside! It has been saving me much time and simplified the podcast creation process.

As first-time podcast hosts (Singapore + San Francisco), my co-host and I wouldn’t have made it past episode 1 without Riverside.fm. We just wrapped our 11th episode of A2Z Fintech this morning, and the platform has been a complete game-changer.

What Riverside nails:

1/ Studio-quality recording, perfectly synced across continents

2 / Smart AI tools (auto-removes ums/ahs, captions that actually work)

3 / Continuous new features and integrations that keep getting better

4/ Incredible support—when I once lost a recording (my mistake), their team restored it almost instantly

We tried other options. Nothing came close. Riverside is the reason our podcast exists today. Honestly, I don’t know what “better than this” looks like.

It is amazing. On many levels. Our first guest had unexpectedly road-construction happen just outside his office window, JUST as we were about to start recording. It has hilarious — terrible sound — but hilarious. Anyways, Riverside's "MagicAudio" button did some AI magic to it and WHAM, the end result somehow ended up CRISP. I don't even. We live in the age of wizardry.

It's been years now that we started using Riverside as the main tool for our weekly recordings and we've seen a real ally in riverside in terms of simplicity, quality and technical relief especially with multiple types of microphones and internet speed.

The AI support bot is not very good and doesn't have answers about edge use cases that seem like they are supported, but no real way to know how to use. Simply, Riverside is is an automated platform that is what it is and may work for you. If you have advanced needs, look elsewhere. It is a click though hands off platform with no real support. Dealing sales is a week out on communications. If that's what your looking for.