I am happy with the product offered by Riverside and with the service they provide. My rental car was bumped into whilst parked and Riverside were very helpful in assisting me in my claim and in payin... See more
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Review summary
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I’ve been using this company for a few years now. The renewal process is straightforward and, fortunately, although I’ve not had to make a claim, I am sure that it would be equally straightforward. A... See more
Thanks to the person (Emily) that was on the CHAT! she helped me to buy the product I needed. The website was giving all kind of problems. In fact, due to the website issues, I was about to buy the in... See more
Tuve un problema con una empresa de alquiler de coches que me hizo un cargo injustificado por supuestos daños. Presenté toda la documentación a Riverside Insurance y su gestión fue impecable: c... See more
Company details
Written by the company
Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.
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4.7
Excellent
335 reviews
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It has been very easy the renewal…
It has been very easy the renewal process of my policy. All worked perfectly.
September 17, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Trying to get claim sorted for 14 months
I have been trying to get my claim from riverside processed for over 14 months, at every opportunity they will deny whatever proof you send them and insist that they just need one more thing and then they can finally process the payment.
I have engaged with a solicitor to finally get my money back. Avoid as they are incompetent at best and predatory at worst.
Edit: you can clearly see from the below reply that this company will glady twist details of your claim situation to minimize their liability. Not to mention disclosing private data from your claim in a public forum, a breach of GDPR.
Also note how they only reply to negative reviews.
September 6, 2024
Unprompted review
Reply from Riverside Insurance Agency Malta Limited
Hi Conor,
Thank you for taking the time to review our services. We are naturally sorry to hear that you are unhappy with the claiming procedure.
It's unfair to say that you have been trying to get a claim sorted for 14 months as your claim was closed for almost a year due to inactivity on your part.
Yes, your claim has been open for longer than we would expect but this is because you have not provided the information from the rental company that has been outstanding since 11 August 2023.
Your claim has been through the formal complaints procedure and we will await to hear from you with the required information from the rental company.
Kind regards,
Customer Resolutions Team
*Update
Thank you for updating your review with further concerns. We have not twisted any details of your claim, nor have we breached any GDPR regulations. We have simply replied to your review with factual information.
We will not be updating this review further and our claim handlers will await the information outstanding to proceed with your claim.
Kind regards,
Customer Resolutions Team
Smooth experience
I made 2 claims with Questor / Riverside Malta in the past, and both times it happened without problems.
September 2, 2024
As I use rental cars frequently
As I use rental cars frequently, the Riverside excess insurance policy saves me a lot of money by not having to take out extra insurance with each car rental. There is an easy to use platform for making claims, and a simple policy renewal process.
September 1, 2024
Good reasonable service
We travel a lot and need to hire cars often. This is a great solution
September 3, 2024
Relatively easy to purchase car hire excess insurance.
Relatively easy to purchase car hire excess insurance. I had a minor problem filling in the form which was mildly annoying but generally good.
September 3, 2024
Fair pricing and easy to setup.
August 30, 2024
cover renewed effortlessly
August 29, 2024
Good product and straight forward to…
Good product and straight forward to renew policy
August 29, 2024
So easy to manipulate and book and very…
So easy to manipulate and book and very good price. Highly recommended.Will most certianly use again as I have for a number of years.
August 29, 2024
I don't want your company to keep…
I don't want your company to keep bothering me with emails. I DID NOT GIVE YOU PERMISSION TO USE MY DATA OTHER THAN TO BOOK A RENTAL CAR.
August 22, 2024
Reply from Riverside Insurance Agency Malta Limited
Hi,
Thanks for taking the time to review our services although I am confused by what you are referring to?
Looking at your account, we sent you renewal reminders as your policy was due to expire and we note that you have renewed your policy, so you would have received email confirmation of this also.
It is a regulatory requirement to issue renewal reminders so that the customer is aware that their policy is going to expire.
Kind regards,
Customer Resolutions Team
Really it's just that everything goes…
Really it's just that everything goes so smoothly.
August 23, 2024
I rang weeks before the policy renewal…
I rang weeks before the policy renewal to update my card. The details of my new card were taken. However later I received an email saying the policy would expire the following day. I had to ring to get my card changed. Why did my new card details not be input into your system the first time?
August 22, 2024
Excellent customer service
Very good rates, rapid reply from customer service email. Clear precise answers.
August 18, 2024
Easy to navigate and complete the…
Easy to navigate and complete the required documents
August 6, 2024
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