Riverside-Woodcraft Reviews 

The reason for the low score on this review is simple absolutely terrible customer service.
We purchased an XL hexagon bed table from this company in March, we got emails to say there would be a delayed due to a family bereavement, so we patiently waited for the arrival of it. We emailed the company again, then were told it was being dispatched around 10 days later or so it arrived, however the instructions for constructing the vertible with a completely different table altogether, and there were missing parts so we are unable to construct it. We contacted the company after trying via the phone (never gets answered) Via email to explain about the wrong instructions, and missing parts. We were told that all of the extra large bird towels receive the same instructions for construction, which is completely crazy considering it. There’s no resemblance to our table whatsoever so how do you follow instructions like that! They told us they would send the missing parts the following day and 10 days later we are still waiting after numerous unanswered phone calls, and an email promising they were on their way and would be with us again the next day! None we’ve been left with no alternative but to ask for a full refund and collection of the bar table, which is unfortunate because the actual construction of the birdhouse looks good quality so it’s such a shame that’s such poor customer service has left us with this alternative of having to return it now.
Sadly, could not recommend this company now simply due to the problems listed in this review.
We are now awaiting a refund, from the company, but as yet have had no reply regarding this

Very well made hedgehog house. Delighted. Hedgehogs already visiting.

Excellent workmanship and sturdy set up.
And for myself great value for quality of product. Slate roof just ‘tops’ the quality - cherry on the cake so to speak
Well done to all and birds enjoying too !

Customer service was not great and delays in receiving the order. Whilst they'd had a bereavement, this was not communicated until the item was a week overdue for despatch. When I queried I was told DHL had the order but it was on hold. Took over a month to arrive.

Not impressed! Bought and paid for a bird table on 2/4/25. Got a delivery slot via email for 22/4/25 and it never arrived (person waited in all day too 😡). Am still struggling to get through to anyone for an explanation of when it should arrive. They know it is a gift for somebody’s birthday this week. Not the service I expected!

My order was a long time arriving I had to chase the company who informed me it was due to a bereavement, when it eventually arrived only part of it arrived , several days later the rest arrived but the screws and the instructions for the side tables are still missing , the quality is not as good as I expected , some jagged ends needed sanding as the could have caused splinters , some of the holes didn’t line up and the quality of the wood could have been better.the company do not reply to emails quickly . I am still waiting for my screws and instructions for my side tables not good customer service

Extremely well-made, arrived in perfect condition, many thanks.

Great quality, excellent value for money, assembly instructions very clear

Order was confirmed on March 6 and we are STILL waiting for delivery!
One excuse after another. Very disappointed!

Bought a hedgehog house - looks great- will be buying more

Excellent craftsmanship and quality bird table.

All three Item's arrived on time as discussed
All Item's first class workmanship
Keep up good work alex

The product is really lovely and just as described. Slight delay in delivery from what was stated but only a week.

This product makes other bird tables look inferior!
We are so impressed with this product, very pleasing to the eye, solid construction.
My son assembled it in half an hour and it looks great.
We put it outside yesterday afternoon ( I have mine just outside my kitchen window).
This morning my blackbird landed on it twice while I was washing up, made my day!
Thank you Riverside- Woodcraft.

The delivery was slower than I would have expected.
The actual product is of a high standard and I am very happy with it

Excellent product Excellent service a pleasure to deal with thoroughly delighted all round .

Excellent product delivered on time and as described. A very small issue was rapidly sorted

Quick efficient service. I was informed at every step what was happening with my order and it arrived very quickly after it was completed. The hedgehog feeders are beautifully made and do the job perfectly.

Your product seems very good quality compared with others viewed.
Easy assembly even for OAPs
Only downside was DHL carriers…as information sent re delivery was incorrect and it took 2 extra days to arrive. One box damaged and open ,fortunately all pieces there.

Parcel arrived in good condition
Very pleased with the design and work
Instructions very pale