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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting significant improvements in skin health, hydration, and appearance. Many appreciate the gentle nature of the products, especially those with sensitive skin, and highlight the positive impact on issues like redness, dryness, and aging concerns. The user experience, from website navigation to the ease of ordering, is frequently described as positive. However, some customers expressed dissatisfaction with aspects of the ordering process and customer service. A few people mentioned issues with product formulas changing without prior notification, and some experienced problems with orders, such as damaged items during shipping or unexpected charges. There were also occasional reports of products not meeting expectations, like a strong, unpleasant smell or a lack of desired results, and a few individuals found the customer service responses unhelpful or dismissive regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality, highlighting that products are gentle and effective, even... See more

Order

Consumers have mixed feelings regarding the ordering process. Many customers praise the ease and speed of... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use and navigation of the... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more

Company replied

Rated 5 out of 5 stars

Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more

Company replied

Rated 5 out of 5 stars

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more

Company replied

Rated 5 out of 5 stars

It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love this product

Absolutely love this product it has changed my life

January 8, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Madison! We’re thrilled to hear how much you love it and that it’s made such a difference for you 😊

Rated 5 out of 5 stars

Customers Come First

This company, from the start, places their customers first. Getting a free supply of products to try before purchasing meant that they believed in their products. And after I tried them, I did too. I have been using Riversol products exclusively for three years now and could not be happier with my soft, smooth skin!

March 18, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Laura! We truly appreciate your kind words and are so happy to hear you’ve been loving Riversol for years 😊

Rated 5 out of 5 stars

Riversol is a great skincare routine…

Riversol is a great skincare routine product. The cleanser left my skin clean and soft. I love how the moisturizer feels. It keeps my skin feeling hydrated and helps with redness. I would highly recommend this to anyone wanting a great skincare routine.

January 5, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Tracy! We’re so glad to hear your skin is feeling clean, hydrated, and calm 😊

Rated 5 out of 5 stars

Good quality products

I loved the quality of products & could see the positive changes in my skin after using it for 15 days.

January 21, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much, Nidhi! We’re so glad you’re seeing positive changes in your skin 😊

Rated 5 out of 5 stars

I love this product

I love this product, it left my skin feeling fresh. I have horrible skin, and this stuff is wonderful, doesn't leave your skin feeling "greasy/oily" or dry, it's perfect!

January 14, 2026
Unprompted review
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Reply from Riversol

Thank you so much, Hope! We’re so happy to hear it left your skin feeling fresh and balanced 😊

Rated 5 out of 5 stars

Lovely skin, finally!

I was having problems with my skin, dry patches, blotchy and red flare ups. I tried several products on the market, but I couldn’t find anything that didn’t irritate my skin, which had become sensitive after cancer surgery on my nose. I had given up using anything on my face, even soap and water! But I was not happy with how I looked.
When I saw the information about Riversol’s skin products I was impressed that they were natural, local (Vancouver) and offering a 15 day free trial of various products. I signed up, but went on a 3 month road trip just before the product arrived.
When I got back, the Riversol package was waiting and I began to use it. My expectations were not very high, but I was really impressed at the change in my skin after just the first day. The cleanser and cream seemed to miraculously clear up the redness and dry patches.
It has been a wonderful experience so far (I’m on day 10 of the trial) and I am planning to place an order with the company, feeling that I can trust the product and the company.

March 18, 2026
Unprompted review
Riversol logo

Reply from Riversol

Wow, Trudy! We’re so happy to hear Riversol has made such a difference for your skin—especially after everything you’ve been through. Thank you for sharing your experience 💙

Rated 5 out of 5 stars

So happy with Riversol

I tried Riversol and I was so happy I did, I never felt my skin this firm, recover, soft , and full of life.
Im definitely going to keep using Riversol and recommend it.

March 18, 2026
Unprompted review
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Reply from Riversol

So glad to hear this, Breeze! Love that your skin feels firm, soft, and full of life 💙

Rated 5 out of 5 stars

Amazing product

Great consistency of the serum, face feels flawless. Amazing product !!

February 6, 2026
Unprompted review
Riversol logo

Reply from Riversol

So glad you’re loving it, Kristina! Flawless-feeling skin is the best 💙

Rated 5 out of 5 stars

Great product

Great product! Left my skin feeling soft and glowing! If you are looking for hydration and glowing skin then try this!

March 4, 2026
Unprompted review
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Reply from Riversol

So happy to hear you loved it, Raysa! Soft, glowing skin is always a win 💙

Rated 5 out of 5 stars

A very good product

A very good product and did what they said it would. Pleasant but not overpowering scent. Easy application. Made a difference within a few days with softer skin and somewhat brighter.

February 18, 2026
Unprompted review
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Reply from Riversol

We’re glad it’s making a difference! Thanks for sharing your experience 😊

Rated 5 out of 5 stars

When I started to used this product my…

When I started to used this product my skin is so smooth and bright too . I love it❤️

September 1, 2025
Unprompted review
Riversol logo

Reply from Riversol

So happy to hear that—smooth and glowing skin is the goal! Thanks for sharing the love 💙

Rated 5 out of 5 stars

This is some great stuff

This is some great stuff! My experience was a good one! Try it out, you won't be disappointed.

March 17, 2026
Unprompted review
Riversol logo

Reply from Riversol

Hi June!

So glad you had a great experience—thanks for the kind words! 😊

Rated 5 out of 5 stars

It’s was a great experience using this…

It’s was a great experience using this product really helped my skin. It was very smooth.Thank you for the samples.

March 16, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your kind words! We’re so glad to hear the products helped your skin feel smooth and that you enjoyed the samples 😊

Rated 1 out of 5 stars

Customer Service

I purchased a item over a week ago, no confirmation email..I've sent a few emails
No response..

March 5, 2026
Unprompted review
Riversol logo

Reply from Riversol

Hi Trish, we’re sorry to hear this. A confirmation email is automatically sent once an order is placed, and we also manually sent it again after you contacted us. Please check your spam or junk folder as well, and if it still hasn’t come through, we’d be happy to assist further.

Rated 2 out of 5 stars

Slow response for issues

I've placed a couple orders from Riversol and I like the product. Recently my Daily Moisturizing Cream arrived and I believe it froze during shipping.
It's separated the oil from the cream and is extremely inconvenient to use.
I contacted the company, got a quick reply and never heard from them again.
Note, be wary of ordering Riversol in the winter with a chance of freezing and don't expect them to stand behind the product if there is problem

February 21, 2026
Unprompted review
Riversol logo

Reply from Riversol

Hi Karen,

We’re so sorry for the delay in getting back to you—that’s not the experience we want for our customers. Our team has reached out to you to help resolve this issue, and we’ll make sure it’s taken care of.

Thank you for your patience, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Incredible Performance

I started using riversol products after trying the sample products. Immediately I saw a difference in my skin. I have bounced around using high end drug store products and I finally feel like I can stop the search for the perfect combo. Riversol offers many sales and deals so that I always find I can place orders around their specials and am super satisfied with everything about this company. I am turning 60 in the spring and their products work perfect for my aging skin and it's been 2 years now of using Riversol products.

February 3, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for your kind words, Ginette. We’re thrilled to hear you saw such a difference and that Riversol has become your go-to routine. It means so much to be part of your skincare journey, especially as you celebrate 60 this spring. Here’s to many more glowing years ahead! 💛

Rated 5 out of 5 stars

Amazing products and service!

I came across Riversol when I received one of their cleansers in a subscription box years ago. I had started purchasing their products and used them religiously for quite a while. A friend of mine had told me to try beauty counter as I tend to like trying new products and supposedly they were clean products unfortunately ended up with the worst case of eczema on my face, around my eyes. I didn't realize it was the beauty counter products until I switched back to Riversol and it cleared up my eczema within a few days. I have started using the face cleanser on my body as I had a patch of eczema on my chest and it cleared it up as well. I find the prices fairly reasonable compared to other high end brands and their rewards program is awesome. I can typically get one free full size product with each order so I actually find I am not purchasing as often. I love that it is a Canadian brand and created by a dermatologist. Their customer service is awesome as well! I had purchased product just before the postal strike so my products were stuck sitting somewhere and they shipped my whole order again to me for no cost directly to my house.

February 9, 2026
Unprompted review
Riversol logo

Reply from Riversol

Thank you so much for sharing your experience, Jen. We’re thrilled to hear Riversol helped clear your eczema and that you’ve been enjoying the results for so long. It means a lot to know you value our rewards program and customer service as well. We’re so grateful to have you as part of the Riversol community. 💛

Rated 5 out of 5 stars

Been using a couple of products for…

Been using a couple of products for over a year now and safe to say i have been loving the quality! With a sensitive and highly reactive skin, these products have been keeping my skin smooth.
Love Riversol!!

June 1, 2025
Unprompted review
Riversol logo

Reply from Riversol

Thank you, Dikshita. We’re so happy to hear our products have been keeping your sensitive skin smooth and comfortable. Your support means so much to us. 💙

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