This is my second time using Rivervale, and Jordan Nailard has been absolute class throughout. When a stock error meant the car I wanted was mistakenly sold by someone else, Jordan didn’t just ring... See more
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Review summary
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Everyone at Rivervale is always willing to help and offer any support and advice. They are proactive and left me feeling reassured and calm when handing back my original lease car that ended and repla... See more
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I've dealt with Rivervale twice now and the experience I have received as been first class. Any questions and Matt responds so quickly and always comes back with a positive answer they really do go t... See more
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Kyle was a pleasure to deal with, sourced the car we wanted and kept us fully informed from the start to us receiving the car. Even followed up to make sure everything was as it should be once the car... See more
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Company details
Written by the company
Rivervale is a trusted UK vehicle leasing specialist, helping personal and business customers find the right car or van lease with confidence. From brand-new cars and electric vehicles to vans, pickup trucks and commercial vehicles, we make leasing simple, transparent and straightforward. We are proud to be rated Excellent on Trustpilot, with thousands of customer reviews reflecting the service, support and care we aim to deliver every day. Whether you are leasing your first car, upgrading your company van, expanding a fleet or looking for a specialist minibus solution, our team is here to guide you through the process from enquiry to delivery. At Rivervale, we provide competitive car leasing and van leasing deals across a wide range of makes and models. Our leasing consultants take the time to understand what you need, whether that is a practical family SUV, a cost-effective electric car, a reliable business van, a premium company car or a commercial vehicle ready for work. We help explain contract lengths, annual mileage, initial rentals, maintenance options and delivery times in plain English, so you can make an informed decision without confusion or pressure. One of the things our customers value most is our honest and transparent approach. We believe leasing should feel clear from the start, which is why we focus on straightforward pricing, helpful advice and regular communication throughout the order process. Our aim is to make sure you understand exactly what you are choosing, what is included and what happens next. Rivervale offers nationwide delivery, making it easy for customers across the UK to lease a new car or van without needing to visit a showroom. Once your vehicle is ready, we help arrange delivery directly to your door, whether you are at home, at work or managing vehicles for a business. As well as personal and business car leasing, Rivervale has a strong focus on van leasing and light commercial vehicles. We support sole traders, small businesses and larger organisations with van lease deals that help keep them moving. From compact vans and crew vans to large panel vans and pickups, our team can help find a vehicle that suits your workload, budget and practical requirements. For businesses running multiple vehicles, Rivervale also provides fleet management solutions designed to reduce admin, improve control and support drivers. Our fleet services can help businesses manage vehicle supply, servicing, maintenance, driver support, compliance and day-to-day fleet operations. Rivervale is also a specialist in minibus leasing, minibus finance and minibus support services. We work with schools, charities, community groups, care providers and organisations across the UK, helping them find suitable minibus options alongside safety inspections, driver training and ongoing support. We are brokers, not lenders, which means we work with a panel of leasing companies, finance providers and manufacturer partners to help customers access suitable vehicle leasing options. Rivervale Cars Limited and Rivervale Minibus Limited are authorised and regulated by the Financial Conduct Authority for relevant consumer credit activities. Above all, Rivervale is built around service, trust and long-term relationships. Our customers choose us because we combine competitive leasing deals with real people, clear communication and support that continues beyond the initial enquiry. Whether you are looking for your next personal car lease, a business car lease, a van lease, fleet support or a minibus solution, Rivervale is here to help make motoring manageable.
Contact info
A1-A3 Evershed Way, BN43 6QB, Shoreham-by-Sea, United Kingdom
- 01273 433480
- rivervale.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Amazing service and first class…
Amazing service and first class communication as always. This is the 4th car I have got through Rivervale now and would highly recommend them to anyone
July 3, 2026
Reply from Rivervale
Thank you for your continued support and for choosing Rivervale for your fourth car! We really appreciate your recommendation and look forward to helping you again in the future!
Quick and easy sevice
Mark at river vale made leading a car easy there wasn’t any issues and before I new it the delivery of my car had been booked
Thank you
July 2, 2026
Reply from Rivervale
Thank you! It's great that Mark made the leasing process so easy and hassle-free. We hope you enjoy your new car, and thank you for choosing Rivervale!
Car lease
The whole experience from the initial quote for the car through to delivery of the vehicle was very smooth and easy. Ross at Rivervale was extremely helpful and was on hand to guide me through the whole process. I would highly recommend Rivervale for any kind of car lease.
June 30, 2026
Reply from Rivervale
We're delighted Ross could make the leasing process smooth and straightforward from quote to delivery. We really appreciate your recommendation, Ian, and hope to help you again in the future!
Matt at Rivervale was extremely helpful…
Matt at Rivervale was extremely helpful and professional throughout. He helped us throughout the whole process. We have been very impressed and would definitely recommend him.
July 2, 2026
Reply from Rivervale
Thank you for your lovely review, Kevin! We're so pleased to hear Matt provided such helpful and professional service throughout. We really appreciate your recommendation and hope to help you again in the future!
The team and Jake at Rivervale were…
The team and Jake at Rivervale were amazing and made the whole process so smooth and easy that it was all a dream to deal with them. From start to finish I was updated along the way and each step was clear and then to finally have the car was amazing. Couldn't recommend Rivervale and Jake enough.
June 26, 2026
Reply from Rivervale
Thank you for your wonderful review! We're delighted Jake and the team made the whole process smooth and easy from start to finish. We really appreciate your recommendation and hope you enjoy your new car!
Great communication throughout and an…
Great communication throughout and an absolute pleasure to deal with the team at Rivervale. Jordan took the time to explain everything in detail and even called after I took delivery of the car to make sure I was happy with everything. Fantastic customer service from start to finish. Highly recommend – a true 5-star team!
June 30, 2026
Reply from Rivervale
Thank you for your fantastic review, Lee! We're so pleased to hear you had such a great experience with Jordan and the team. We really appreciate your recommendation and hope to help you again in the future!
Best service
Best service , easy documentation , highly recommended , Jake Zeegen was the guy easy to communicate and very helpful best service
July 1, 2026
Reply from Rivervale
Thank you for the great review and recommendation! Enjoy your new vehicle!
This is the second time we have leased…
This is the second time we have leased from Rivervale. Theres a good reason we returned to lease our second car. The prices are very competitive. Jim Mercer was great at finding deals for us, despite us changing our minds which car we were interested in several times and quickly came back to us with unbeatable deals. Easy to contact and felt like a personal service. Good customer service. Delighted with our car, thanks Jim.
June 30, 2026
Reply from Rivervale
Thanks for coming back to Rivervale for your second lease, Joe! It's fantastic to hear Jim was able to help you find the right car, even after a few changes along the way. We're delighted you're happy with both the service and your new car!
Great leasing experience
I have used services of Rivervale for all my car leases over the last six years. For all my leases, Kyle has been extremly responsive and patient in sharing multiple options. As a result, I have always got deals that best met my requirements. Importanlty, I have had hassle-free administration support from Rivervale team. Highly recommended them.
June 30, 2026
Reply from Rivervale
Thank you for your incredible loyalty to Rivervale! We're delighted that Kyle has consistently helped you find the right deals and that our team has made every lease a hassle-free experience. We really appreciate your recommendation and look forward to helping you with many more vehicles to come!
First class service from Matt Noonan
First class service from Rivervale. As usual, Matt Noonan was very professional, polite and attentive to my requirements, and kept me informed of best possible deals and secured my desired vehicle. Would certainly recommend.
June 30, 2026
Reply from Rivervale
Thank you for your continued support, Raqib. It's great to hear that Matt once again delivered the professional and attentive service. We really appreciate your recommendation.
We received a great experience with…
We received a great experience with Rivervale from start to finish. Jake was very helpful and patience
June 29, 2026
Reply from Rivervale
Thanks for your review, Joe! We'll be sure to pass your kind words on to Jake. Enjoy your new car!
5*experience
My experience with Rivervale was smooth and easy from start to finish. Moving from another leasing broker I was abit nervous as I hadn’t heard of Rivervale before but their reviews gave me confidence to go with them and I’m so glad I did. They managed to source the car I was after at a better price than my previous broker, and with a higher spec and the colour I wanted. Matt was really informative and answered any questions I had night or day. Delivery was quick and easy and Matt continued to answer any questions I had after delivery. Highly recommend!
June 16, 2026
Reply from Rivervale
Freya, thank you for such a fantastic review! We're delighted we could find the perfect car for you at a great price, and it's wonderful to hear Matt was there to support you every step of the way. Thank you for putting your trust in Rivervale. We really appreciate your recommendation and hope you enjoy every mile in your new car.
Up there with the best.
Great customer service. Everything went smoothly from the initial enquiry to paperwork etc. Delivery on time with no issues at all. Will use again and highly recommend.
June 30, 2026
Reply from Rivervale
Thank you for such a lovely review, Jasmin. Hearing that we're "up there with the best" is fantastic feedback for the team, and we really appreciate your recommendation. We look forward to welcoming you back in the future!
good advice and follow through
June 30, 2026
Reply from Rivervale
Thank you for the lovely feedback, Rodger!
Top class service from Ross and the…
Top class service from Ross and the Rivervale team from start to finish. Really efficient process all the way. Well done and thanks 👍
June 29, 2026
Reply from Rivervale
Thank you for your kind words, Mark! We're delighted that Ross and the team provided top-class service from start to finish. Enjoy your new car, and thanks for choosing Rivervale.
Dealt with Jake was super helpful and…
Dealt with Jake was super helpful and made the whole process easy for me
June 29, 2026
Reply from Rivervale
Thanks for the great feedback, Aziz! We hope you enjoy your new vehicle and look forward to helping you again.
Communication needs to improve
At the start Jake was very attentive but when he went on holiday and passed me onto another salesman the communication was dire
Anytime I phoned for an update I never got a return call.
Things picked up again when my car was delivered ( no call to tell me it was on its way) and he returned from holiday
June 29, 2026
Reply from Rivervale
Thank you for your feedback again, Gwenn.
We still apologise that the communication during your leasing journey did not meet the standard we aim to provide.
Thanks again for raising this with us, and we hope you are still enjoying your new vehicle.
The Rivervale Team
Great car great service.
We’ve just taken delivery of our new Jaecoo 7 from Rivervale. I were very pleased with their no nonsense service and helped from Matt and his team. He was ever helpful and explained things well. We done everything online and speaking to Matt to confirm the order right down to delivery. Thanks guys spot on.
June 29, 2026
Reply from Rivervale
Enjoy your new Jaecoo 7 Mark, and thank you for taking the time to leave us a review! We're so pleased that Matt and the team made the process simple from start to finish. We hope to help you again in the future.
I have used Rivervale for a few of my…
I have used Rivervale for a few of my company vehicles now and have always found them to be very competitively priced and very efficient, from start to finish. Dealing with Jake again, was no different. Went above and beyond to sort the car out very quickly for me so i wouldn't use anyone else.
June 29, 2026
Reply from Rivervale
Thank you for your fantastic review and for your continued loyalty to Rivervale. We're delighted Jake was able to get everything sorted quickly for you and deliver the service you've come to expect. We really appreciate your support and look forward to helping with your next vehicle.
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