Riviera Coco Reviews 89

The bikinis are awesome! i got my bikinis today and they are pretty good quality & colors are just like the photos

Scammers!!! The website products looks beautiful, but the real products looks way different. They enhance colors to look good on the website when the actual product looks nothing like it. Then when you try to return, they send lengthy emails about return policy always referring web links. They try not to refund but, give you a credit or an exchange. Why would you want a misrepresentated product exchanged nor credit to such a website?
After battling they offered a refund where they have a “re-stocking fee” of $8.50 per item which I accepted. But unfortunately they took more money besides the restocking fee and refunded a very few dollars back. Instead of $70 they refunded $49 meanwhile I paid $25 shipping the cheap quality swimwear.
Please don’t get fooled by this scamming website!
Very unprofessional business practice!!

Amazing service! i had in issue with tracking my shipping i asked the support and they help me so fast, i'm very happy with my bikinis

Horrible quality and horrible customer service! Received two damaged items and it has taken three months to try to get it returned. I’m stuck with $61 in damaged bathing suits, a $26 shipping bill and a head ache from dealing with them.

Bad quality. Very cheaply made. Nothing like pictures. Material they use is the cheapest material you can find. Even though the company says headquarter is in France and located two locations in the US, products directly came from china.
I never ever recommend anyone to buy stuff from them.
I was not happy at all when I got bathing suits from them.

Amazing swimming suite - nuce colors and huh quality with a perfet fitting.

inlives my bikini. Super cute and for perfect. I just ordered my second one and can’t wait to receive it.

I have not yet worn my swimsuits. The quality seems okay. My one warning is that they run small. Definitely encourage you to follow the sizing guidelines and err on the side of ordering on the larger side of your range. They have been good about communicating for the new size but exchanges and refunds are inconvenient and costly.

Don’t order from here! They will ship your order with missing items and won’t respond weeks to even months about it. Problem after problem with this company. Tried standard email support, google form support request, and Facebook message. No one helped. May be a scammer company. Avoid.

Just saw note that they are trying to say this is not a legitimate order. I am so passionate about what a fraud this company is that I am responding My order #COCO17580. Doubt they will follow up below, But it is indeed a real review from a real customer who ordered and got scammed. If you are a prospective customer who does not believe this review- BEWARE they are not honest at this company. If they were they would have worked this out with me. I never review companies but this was such a horrible situation I was forced to. This company should not be in business and if you look below they are saying the same reaction to every other person who has had the same problem as me. Seriously this company is THE WORST. Dear Riviera Coco--- rectify your order errors and stop making excuses!!!!

I am currently fighting them with my bank to reverse the purchase bc it got so bad with how they treat customers. STAY AWAY.

Nice quality, really love the designs and the shipping time was respected i liked that

Great customer service and bathing suits are cute and good quality. I'm only giving it 4 stars because shipping is too slow.

Awful. Poorly made pieces that prove impossible to return amidst the most confusing set of ‘ instructions ‘ and restrictions. STILL waiting on my $ to be returned but doubt I will ever see the money again despite attempting to get clear answer as to where my ‘ return ‘ is in process. Tried every mode of contact- Facebook, their site, etc - to no effect. Total circuitous scam. Purchased right around Easter. Think paid with PayPal if need verification

I ordered white one piece bikini. It is super sexy. The only problem was although I measured myself it was slightly big but it is not a problem.
I will fix it. Overall, seriously it is a good investment to look sexy:)

I am unimpressed with this company. I was originally excited when I saw these cute bikinis. I ordered a small and waited 4 weeks for it to come however, I was okay with waiting (it was still winter where I live). Well the bikini gets delivered while I was out of state and then I didn’t immediately open it because I was unpacking and such. When I finally tried it on the bottom (s) is so small that it barely covered my entire bum. Be aware, if you are not proportionally sized these won’t work for you. I’m small on top but need a larger size on the bottom. One size does not fit all but it appears as though this company is warehouse based so they just pull a size out of their inventory and mail it. So I read the return rules and they’re full of restrictions like a restocking fee and money deducted if you don’t include all the packaging. It came in a small plastic bag which I threw away because it’s trash! So I decided to write and request a code to buy a new bathing suit for half off. They state someone will contact you in 5 days. No one contacted me for more than 10 days and then “Kate” reminded me that I was past the 10 day return period (by 1 day mind you) which was irrelevant because I wasn’t asking for a return. She did provide a code to get a 50 % discount to buy a bigger size but now I had to pay $27 for shipping because my vacation is in 2 weeks. All in all I paid almost $70 for a 2 piece bikini. There are cute bikinis everywhere. And a side note for this company, if you’re gonna be such a stickler for the 10 day return time frame, you should probably hold yourselves accountable for your 5 day customer service contact rule. Consistency is key for this consumer. I’ll never buy here again. Too easy to find bathing suits with different sizes, no shipping costs (certainly not $27) and better return policies!

Amazing Quality! The sizing was perfect and the quality of the bikini is pretty good

Just got my 4th bikini and I love all four. I get compliments every time I wear my bikinis from here.

Do NOT order form this website. I bought 2 bathing suits and they unfortunately did not fit, so I returned both, unworn. They refunded only a portion of 1 bathing suit and have been ignoring my emails asking for a customer service number. Kate keeps sending promo emails and ignoring my emails for the rest of my return! It's totally unfair, and I would not recommend this site to anyone. I originally thought I would get my full return back then place a re-order for a different size, but no. Honestly worst customer service I have every received. No phone number = it's a scam.

If there was an option to give this company zero stars, I would have. I ordered a bathing suit and it was too small. I looked over their return options prior to ordering and it did in fact state that a refund onto the credit card it was purchased with was acceptable but when I emailed them to ask for a refund they responded by stating that I had to wait for a representative to contact me with info for the return. Three weeks later and about three more emails stating the same thing, I never heard from their representative. I sent a final email expressing my disapproval of their service and they never responded, never heard back from them again. Zero customer service, they are clearly a scam, DO NOT order anything from them.

I had the absolute WORST experience with Riviera Coco. Their bathing suits fit horribly and I had used the exact measurements to determine my sizing. It took several months to get them to make a return with them only responding every few weeks, and not providing any sort of number I could call to return immediately. I finally got the return information and shipped it, which they only have international locations, so return shipping was expensive. After shipping it, it took ANOTHER 4 months for them to refund my purchase. Which they only refunded $12 out of an $80 order, citing "stains" and then charging me for a free Pareo, which they included and I didn't ask for (and was the worst quality, I would never even use). Their product is the worst quality I've ever seen, and their customer service should give them negative stars. All this said, it's been 7 months and I have spent more money to return the items than the return was even worth. Do not waste your time on this company - cute bathing suits are everywhere.

Amazing Bikini Site, i had a really good expirence, i live in california and the shipping took 2 weeks the swimsuits are pretty good and nice quality.