I enquired about their b2b portals. And the executive called me. I asked a simple question to him about airlines date and fare and in reply he said take portal and see yourself or check the Google for... See more
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Really really worst customer service experience grom Riya, my canada visa got rejected because of their ignorance. Students who are applying for canada, germany, uk , aus please dont choose riya as ma... See more
Recently I had booked return tickets for Mumbai for myself and my elderly mother through Aaina Chawan at Winning office. She provided excellent service and made sure that wheelchair is provided at al... See more
Recently I had to make an emergency booking so instead going through websites, reached Riya Travels. Honestly, their service was awesome which made me to take some time to share the experience.... See more
Company details
About Riyatravels.com
Information provided by various external sources
Over five million people served by the experts at Riya every year. “We understand travel” Our goal and purpose is to understand the wants of the global traveler and our experts help define their needs. Riya, is placed among multibillion dollar organizations in the world, and is one of the largest air travel consolidators globally with approximately 20% to 25% of market share in some countries that we are present. Our experts are available 24/7 to help you save big, by finding you the cheapest vacation or cruise package to a dream destination or the best deal on your flight booking. Since 1980 Riya Travels began its journey in 1980 and has a growing global presence with more than 2000+ professional experts serving in over sixty locations across USA, Canada, Middle-East and India. Recognition Riya is a big Texan entity and rated A+ by BBB, Accredited by some of the top industry professional entities such as; IATA, ARC, ASTA and other professional industry accreditation. Our Passion We love what we do and challenge ourselves every day, constantly sourcing the best deal; to bring the best travel value for you and your family. About Riya As a leader in the global travel industry, we employ over 2500 professional experts, in over sixty locations, across the; USA, Canada, Middle-East and India, with over 100 years of combined experience in providing expert travel services. We are proud of the fact that, we are committed to operating our business in a professional and responsible manner. Our global presence is dominant across all nations that we are represented in, serving communities and organizations, of a multi ethnic and culturally diverse society. Since the inception our business module has evolved over the decades to include; Air Consolidation, Corporate Travel Management, Retail Travel Services, Packaged Holidays, Religious Tours, Cruises and Cruise Tours, Special Interest Groups, Training in Travel & Tourism, Student Travel, Travel Technology etc. We are an organization built on sound financial ground, great credibility and international reputation. We understand the wants’ and needs of our valued travelers better than any other organization. Our goal is to pursue innovation while adapting to changes through constant improvement of our services, based on a proactive approach to meet the requirements of our valued customers. At Riya, we are inspired and guided by our core principles and those of our employees. Contributing to our communities, serving our clients, constantly working to improve our service delivery and empowering our employees to live and work responsibly is at the core of our business actions. We pledge to make continued progress in support of these principles as we look ahead to the future, conducting our business maintaining the highest level of ethics. We value our human resource the most and with a quest to always satisfy our customer beyond expectations. We keep continuously updating and training in enhancing their knowledge and talents to achieve service excellence. Our staff, rated as some of the best in the industry, collectively counts several decades of experience in the Travel Trade and Airlines Industry globally.
Contact info
1503 W Airport Fwy, Irving, 75062, Dallas
- 1-972-528-4087
- info@riyatravels.com
- riyatravels.com
2.5
Poor
207 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Great service
I have been buying international tickets from Riya Travels for a few years now. Great service and very helpful staff.
May 21, 2016
Unprompted review
Last flight booking to India
Excellent customer sevice: helpful and multiple options to select the desired package. Friendly and courteous agents and competitive price, quick and timely response.
May 21, 2016
Unprompted review
Great
Great service from agent. Please keep it up. I will use you more in the future.
May 21, 2016
Unprompted review
excellent service
Kurian Thomas provided excellent service and the best price for my big trip. Will buy my tickets only from now on.
Thank you.
H. Kaur
May 21, 2016
Unprompted review
Best experience
Recently I had to make an emergency booking so instead going through websites, reached Riya Travels. Honestly, their service was awesome which made me to take some time to share the experience. Especially would like to thank the associate Ajil Kurian who was very patiently explained the options and promptly responded to all queries. He is very customer focused and his help was appreciated. On top of this, Riya provided the best price. I would definitely recommend Riya to friends.
Keep up the good work.
-Bala Sundar
May 14, 2016
Unprompted review
Excellent service and competitive pricing of airline tickets!
The agents at Riya travel and courteous, very professional and eager to help and earn business.
Special mention for Binoy M. He has great attitude when it comes to customer service! Keep up the good work Binoy!!
-Gopi Bandaru
April 28, 2016
Unprompted review
Excellent Service
Excellent Service from support people mainly Mamatha
April 25, 2016
Unprompted review
costly error
Please make sure you share the dates for your travel over email. I unfortunately booked my tickets well in advance but had passed on the details over phone conversation. This was followed up from their end by a test mail to share the passenger details after we agreed on a quote for the dates I requested over phone. 3 months later I realized that the return date was messed up(Jun instead of July). I had missed noticing the error when the ticket was issued by them. And I didn't have any proof to show that they got the dates wrong because the conversation was over phone. The mistake turned out to be very costly as I ended up paying 1226 USD to correct it. While I should have caught the mistake when the ticket was issued, I wish they had been more careful while collecting the details.
My sister s family had an issue of getting a ticket issued with wrong last name for one of the passengers. She fortunately caught the mistake the same day but the flight farr had increased by then and she had to pay the difference.
We have gone with other agencies in the past who collect info online and haven't had any issues. The agent I worked with here was responsive. But because of the overall experience not turning out great, I ll not go with this agency in the future nor will I recommend this to anyone.
March 23, 2016
Unprompted review
Reply from Riyatravels.com
Hello Kamya,
Thank you for your review. We apologize for the inconvenience this problem has caused you. We will make every possible effort to see that this never happens again.
Send us your details. We will contact you soon.
EXcellent service with personal touch
We have booked our tickets through Riya on two occasions. The staff are really good especially Mamatha and they have well understood our needs in detail and got us the best prices on both occasions. We have no hesitation in recommending them for travel needs to our friends.
March 18, 2016
Unprompted review
Very helpful
Thank you priyanka verma for helping us out with the tickets. Will definitely buy tickets again and recommend others too. Thanks once again.
February 13, 2016
Unprompted review
Excellent Service
My experience was above and beyond expectations with Riya Travel for my trip to Dubai and India.
Highly recommended!!
February 9, 2016
Unprompted review
Good service
February 9, 2016
Unprompted review
Understanding Clients need
I would like to thanks Riya Tours and Travels for the excellent service that is rendered to their clients. They truly understand the clients need and provide service to us, which only very few people do that. I would like to personally thank Nisha James for her wonderful service provided to me. You just provide the details to her and she will come back with all the best possible solutions for our needs. Thanks again and I will come back to you guys in the future for my travels needs.
February 9, 2016
Unprompted review
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