I had an issue with my Royal Kludge RK84 keyboard. After contacting support, they sent me a brand new replacement without even asking for a return. I didn’t expect such fast and hassle-free service. T... See more
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Company details
Written by the company
RK owns a complete set of automated production lines independently researched and developed, focusing on the R & D and production of game equipment peripherals. It is equipped with a domestic senior electronic R & D team and carefully designed for many years. After years of meticulous research and development of professional mechanical keyboard, gaming mouse and headset, and other product lines.
Contact info
United States
- support@rkgaming.com
- rkgamingstore.com
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing customer support/keyboards
Really amazing customer service. Keyboards are a little on the expensive side end, however they are very high quality and are very much worth it.
RK saved the day when my parcel was lost.
I ordered the RK F99 with silent switches. The postage company lost the parcel but RK were really helpful and sent a replacement promptly. The keyboard is great quality- better than anticipated. The switches are smooth and the keyboard is easy to set up and personalise without any need for additional software. I would shop with RK again and would definitely recommend to others!
Wonderful customer service.
Wonderful customer service.
Great product couples with wonderful customer service is a good recipe of success.
Great job & keep it up.
Great keyboards with A* support
Bought my first Royal Kludge keyboard some months ago and loved it. Bought a second, and loved it too, but when I had a hardware issue (when replacing a switch) Royal Kludge support could not have been more helpful, providing instructions and ultimately a replacement part.
Highly recommended both for the lovely keyboards but the rock solid support if anything does go wrong during customisation.
Amazing
Thank you, great delivery, deals and product! I love my new RK L75 keyboard. Thocky, great build quality, nice LEDs, QMK support and connectivity.
Faulty RK N80 keyboard knob and bad customer support (resolved)
Updated review:
I initially had a faulty RK N80 keyboard knob and trouble getting a response from support. However, the company later contacted me, replaced the faulty keyboard, and provided good follow-up service. While the start was rocky, I’m satisfied with how they eventually handled it and appreciate their effort to make things right.
Original review:
I recently ordered the RK N80 keyboard and it arrived with a TFT screen knob issue. I can only use the click function but I cannot scroll by rotating the knob in either direction. I tried all the recommended fixes like resetting the keyboard using fn + space bar and updating to the latest firmware (which the keyboard already had on arrival), trying on different computers but nothing worked. I was advised by one of their team members on Reddit after I posted about the issue on r/RKRoyalKludge that it is a firmware issue and I should get in contact with customer support. I sent an email to support and did not get a response on the issue. I contacted the support on their website as I purchased the keyboard on their website and I haven’t gotten a response. This issue is so frustrating as I literally haven’t even gotten to use the keyboard and I am having issues with the feature that got me to purchase this keyboard. I’d stay away from this brand for your peace of mind.

Reply from RK ROYAL KLUDGE
Great quality
Great alternative for the more expansive rapid trigger keyboards. Great quality keyboards (i have bought multiple from this website)
Timely service
So far so good
So far, so good — the product works, looks, and feels exactly as described. Although the package looked a bit rough after transport, the product itself arrived without any damage. I got mine at a discount, but even at full price, it offers great value for the money.
The software could use a bit more customization options to compete with modern programs from brands like Razer and Logitech. That said, I have to point out that the web version is amazing — I really appreciate not having to download any additional software for customization.
This company is very responsive when…
This company is very responsive when asked a question about their product. They were able to support me by sending a firmware update, and kept checking in with me throughout the process. Thank you for being so attentive!
Completely satisfied!
I’m happy with the purchase !
I can absolutely recommend the Keyboard and the Shop.
In my opinion it’s a very good workmanship, at a fair price.
Also had fast delivery in Germany with professional and caring packaging.
I’m glad I bought it!
Amazing price
I got a 75% and it was great. Feels amazing and sounds creamy. Pleasantly surprised for the cost!
RK keyboards are by far my favourite…
RK keyboards are by far my favourite after trying a fair number, I did recently have an issue with one delivery where a few of the switches were dodgy, however the customer service team were great and helped my sort a replacement with no fuss. Thanks Lia :)
first i was a little bit insecure
first i was a little bit insecure, because of the price compared to what the keybaord offers.
But its a insane great looking and functional keyboard, its totally fine for casual gaming and working, for about 100€ without coupon code.
i wouldnt mind some more colours for der QWERTY-Keyboard but iam still in love with mine!
Clear, helpful and go the extra mile
The Lia on support was very clear and helpful. She worked through the the issues I had and made sure everything was resolved in the end. I felt they went the extra mile to make sure not only that I had a fully functioning keyboard at the end, but also that I got it in a timely fashion.
the goats i love kikko
Relaced deffective keyboard
I had an issue with a keyboard purchased from the website and cs promptly replaced the unit.
Excellent shipping time
Excellent shipping time, the keyboards are beautiful, robust and have a pleasant creamy sound.
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