While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the punctuality and reliability of the drivers. Many appreciate the clear communication, with updates provided via text, and the helpfulness of the staff with luggage and other needs. People frequently mention the comfortable and clean vehicles, contributing to a smooth and stress-free journey. Reviewers often describe the drivers as friendly, professional, and going above and beyond to ensure a pleasant experience, even in challenging situations like flight delays or passenger issues. The service is frequently recommended for its efficiency and the peace of mind it offers, especially for airport transfers.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the drivers for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing experience from start to finish. Helpful, polite, punctual and reliable driver. Kept me up to date via text with all plans and was waiting for us as we arrived back home at airport.... See more

Company replied

Rated 5 out of 5 stars

My first experience with RM Transfers was for my wedding and I could not have asked for more. Transport was comfy, good size and fit all cases with no issues. Communication was consistent and regular... See more

Company replied

Rated 5 out of 5 stars

Used RM Transfers for the first time to take a group of women, who experience varying degrees of mental illness including agoraphobia & panic attacks. We were going on a canal boat trip, and it was i... See more

Company replied

Rated 5 out of 5 stars

Great company, good communication. Drivers on time and helpful loading/unloading bags. Our return flight was delayed but this caused no issues being picked up. We will certainly be using them again fo... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Taxi Service

Written by the company

RM Transfers, airport transfers from around the Wirral Cheshire and Merseyside areas to any uk airports


Contact info

4.9

Excellent

TrustScore 5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class.

Communication great. Arrived 10min before , really friendly, professional.
As a nervous passenger I couldn’t recommend them enough, excellent driving.

May 24, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks so much for your review 😊

Rated 5 out of 5 stars

Fantastic company

Prompt on time, help with all baggage. Professional friendly driver. Great communication leading up the booking. Will definitely be using again

May 20, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Many thanks for your review 😊👍🏻

Rated 5 out of 5 stars

Excellent service

Excellent service from Roy. Very efficient and he was friendly and helpful. Highly recommended.

On our return journey, on 7th June, Roy was already waiting for us at arrivals — we didn’t have to wait a moment. Now that’s what I call first-class service. Communication with Roy has been excellent throughout.

May 21, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks so much for your kind review 😊

Rated 5 out of 5 stars

Will was our driver again tonight

Will was our driver again tonight. He was waiting for our arrival and messaged to notify us he was there.

Lovely, friendly and helpful through the journey home. A great experience from booking to arriving home.

Highly recommended and will certainly book RM for our next holiday.

May 22, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks Kevin for your review hope to see you again soon 😊👍🏻

Rated 5 out of 5 stars

Reliable and friendly

We arrived at Manchester after 24 hours of connecting flights to find Roy ready and waiting for us with a friendly smile, plenty of space for all our baggage, and a smooth ride home… excellent service as always!

May 17, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks Louise, a pleasure as always 😊👍🏻

Rated 5 out of 5 stars

Roy was fantastic in organising pick up…

Roy was fantastic in organising pick up of 6 people from various locations and drop off and was very flexible and prompt in delivering an excellent service,

May 16, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thank you so much for your review, it was I pleasure 😊

Rated 5 out of 5 stars

On time great comms

On time great comms, pleasant driver. Perfect, would use again

May 15, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks so much for your review 😊👍🏻

Rated 5 out of 5 stars

A great experience and highly recommend…

A great experience and highly recommend RM Transfers. Have used twice now, both occasions being on a Bank Holiday. Very efficient service and staff friendly and helpful.

May 2, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thank you so much 😊👍🏻

Rated 5 out of 5 stars

Absolutely first class experience

Absolutely first class experience. From help with bags and support for members of our group, to being really easy to contact when flights were early landing or adjustments were needed.

May 8, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks for your great review John hope to see you again many thanks ☺️

Rated 5 out of 5 stars

Excellent Service - Reliable and Friendly

Roy was efficient and reliable. He arrived on time in a clean, well maintained minibus, and the drive to the airport was smooth and enjoyable. We travelled on a bank holiday in the middle of the night, but Roy was friendly and nothing was too much trouble in his assistance to us.
He messaged me as we arrived back at Manchester Airport, and although there were complications in the airport which delayed us, he waited for us. The drive home was once again smooth and well driven. I highly recommend RM Transfers, and Roy for anyone needing assistance to and from the airport. Excellent service - thankyou!

May 9, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thank you so much for your review. Hope to see you again 😊👍🏻

Rated 5 out of 5 stars

Brilliant

Brilliant! Bang on time! Will made the journey pleasant.
Thank you

May 7, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks Wendy, have a great time see you again soon 😊👍🏻

Rated 5 out of 5 stars

Exceptional service

Great service - fast response to any questions throughout the process. Confirmation the day before for a very early pick up (very reassuring). Roy was happy to pick up / drop off from individual properties which was great as going on a cruise we all had lots of luggage! On the return we were delayed but this was not a problem and he was in touch throughout and waiting for us when we arrived.

May 6, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks so much for a great review, hope to see you again soon 😊👍🏻

Rated 5 out of 5 stars

good experience

Contact was made the day before our trip to the airport and this gave us great confidence. The driver was on time (early in morning) and it was a smooth journey.
Return journey was made easy. Flight was delayed by over an hour and landed in early hours of morning. Driver made contact by text and confirmed exact pick up location. Superb

May 4, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks so much for your wonderful review hope to see you again many thanks ☺️

Rated 5 out of 5 stars

Excellent service

Excellent service, I would definitely recommend this service and will use it again. Excellent communication from the driver and company both before the travel dates and on the actual dates of travel.

April 24, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks for your lovely review

Rated 5 out of 5 stars

On relatively short notice Roy made our…

On relatively short notice Roy made our transfer as smooth and effortless as possible. Very fast in responding, clear and understanding! Arrived for our journey well on time and got us to our destination in very good time safely. Even let us connect our own music to the media.

Rating, 10/10

Looking forward to our return journey.

April 23, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks for a great review Shaun, hope the wedding goes well and see you on your return 😊👍🏻

Rated 5 out of 5 stars

Top Class

Professional, on time and really friendly. Will definitely use again.

April 20, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks for a great review see you again soon 😊

Rated 5 out of 5 stars

Top airport transfers

Roy is friendly & most importantly, reliable.
His communication is first class & I'd always use RM transfers.

April 11, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks so much for your kind review hope to see you again soon 😊

Rated 5 out of 5 stars

Manchester Airport to home…

We had a pleasant and quick journey back home where the Driver, Will, helped us with our bags. We will use this company again.

April 6, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thanks So much for your kind review, look forward to seeing you again 😊

Rated 5 out of 5 stars

Wouldn’t use anyone else

Wouldn’t use anyone else for airport/taxi services, always fantastic service, great communication and nothing is too much trouble (even when our flight times kept changing - nothing was a problem to Roy) thanks again

April 6, 2025
Unprompted review
Rmtransfers logo

Reply from Rmtransfers

Thank you so much see you again soon 😊👍🏻

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look