This is for Road Runner eyes only. I would rate my experience a 1 were it not for Anthony. The subcontractor driver violated the contract; against my wishes picked up the car on the wrong day and deli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Transport process was quick and everything went smoothly from beginning to end. Scheduling was easy, communication was solid, and both pickup and dropoff were on time with true door-to-door service.... See more
Company replied
The driver was responsive and took good care of our car. However I'm questioning is the practice of giving one quote during booking and then asking for a higher price the day before vehicle pickup. Th... See more
Company replied
Easy from beginning to end. Driver was exceptionally good, careful, and kept me abreast of when he'd be arriving, when delivery could be expected etc. The only challenging part was being left on "hol... See more
Company replied
Company details
- Vehicle Shipping Agent
- Logistics Service
- Moving Company
- Shipping Company
- Transportation Service
- Trucking Company
About RoadRunner Auto Transport
Written by the company
RoadRunner Auto Transport is a leading provider of nationwide door-to-door car shipping services. Our dedicated team of shipping experts will coordinate and transport your vehicle with care from start to finish. We offer dependable auto transport for both individuals and companies, moving thousands of cars on a monthly basis. Get an instant car shipping quote on our website or call (888) 777-2123 to speak with a vehicle shipping expert.
Direct service to and from every location in the country including: California, Florida, Texas, New York and everywhere in between!
Quick Links from RoadRunner
Contact info
15 Grumman RD. W , 11714, Bethpage, United States
- (888) 777-2123
- roadrunnerautotransport.com
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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people were very nice and…
people were very nice and professional….it took less time ti deliver than expected
April 28, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re glad to hear our team was nice and professional, and that your vehicle arrived sooner than expected. We appreciate you choosing us and hope to assist you again in the future.
The whole process was just seamless...
The whole process was just seamless.... Thankyou
April 28, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re so glad to hear everything went seamlessly. We truly appreciate you choosing us and hope to assist you again in the future.
Easy from beginning to end
Easy from beginning to end. Driver was exceptionally good, careful, and kept me abreast of when he'd be arriving, when delivery could be expected etc.
The only challenging part was being left on "hold" (for over 20 minutes) a couple of times when I responded to the messages from the office that they had located a driver. Ended up finally hanging up. But then they located a truly wonderful driver so all is forgiven!
April 28, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re glad to hear the process was easy from beginning to end.
We sincerely apologize for the long hold times when you tried reaching our office. We understand how frustrating that can be and it’s not the experience we aim to provide. Your feedback is appreciated and will be used to improve our response times.
Thank you again for your understanding and for choosing us.
Fast and efficient
Fast and efficient. easy pick up and drop off, would definitely use again. Went from Miami to California and was there within 4 days.
April 26, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re glad the pickup and drop off were easy and that everything went quickly and efficiently. It’s great to hear the transport met your expectations, and we appreciate the opportunity to assist you.
The booking process was really easy and…
The booking process was really easy and the delivery service that I received was exceptional
April 26, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re glad the booking process was easy and that the delivery met your expectations. It’s great to hear everything went smoothly from start to finish.
Friendly and professional driver.
April 24, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re glad everything went smoothly and that the carrier was friendly and professional throughout the process.
Great communication and fair pricing
Great communication and fair pricing. Delivery was on time and convenient.
April 25, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re glad communication was clear and pricing met your expectations. Happy to hear the delivery was on time and convenient for you.
Fast courteous Service computer on time…
Fast courteous Service computer on time delivery
April 25, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re glad everything was handled in a courteous and timely manner and that your delivery went as scheduled. We appreciate the opportunity to assist.
Moved from VA to CA and everything was…
Moved from VA to CA and everything was super smooth. Couldn’t have been happier with the service tbh
April 25, 2026
Reply from RoadRunner Auto Transport
Thank you for sharing your experience. We’re glad everything went smoothly and that you were happy with the service. We appreciate the opportunity to assist and hope to help again in the future.
Great shipping service
Great shipping service, we received our vehicle quickly with no issues
April 24, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re glad your vehicle arrived quickly and everything went smoothly. We appreciate the opportunity to assist and hope to work with you again in the future.
Reply from RoadRunner Auto Transport
Thank you for the great feedback! We’re glad everything went smoothly and that communication met your expectations. We appreciate you choosing us and hope to assist you again in the future.
On time pickup and super quick…
On time pickup and super quick delivery!
Couldn’t have been any better service.
Thank you!
April 24, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback. We’re pleased to hear your vehicle was picked up on time and delivered promptly. We appreciate your business and look forward to assisting you again in the future.
Don't waste your time with RoadRunner. Useless
They deserve NEGATIVE five stars. Do NOT waste your time with this company.
This isn't a legitimate car transport company. They're a middleman that takes your money, hands your car off to a random carrier, and then completely checks out. There's no accountability, no coordination, and no real service.
They gave me a 6 day delivery window, yet it took 13 days to get my car delivered, with zero meaningful communication the entire time. You are left in the dark, trying to track down your own car because they clearly can't.
Their tracking system is a joke. It's completely useless, just like their staff. It shows a route on a map with no real updates whatsoever. Even when I provided updates, they didn't even bother to reflect it on their own tracker.
When you ask for updates, it becomes obvious that they don't even know where your car is. Responses are vague, inconsistent, or nonexistent. There is no actual visibility or control over the shipment.
Trying to contact them is another dead end. Their website claims they're open until 7pm, yet every time I called after work, they were closed. When they do "provide" you an update, you get hit with a no-reply automated email full of NOTHING.
Communication between them and the actual carrier is nonexistent. I had to reach out to the carrier constantly, and it was clear they weren't receiving updates from RoadRunner either. The entire process is completely disconnected and poorly managed.
And of course, once you've paid, they disappear. No followups, no status checks, no support. Nothing.
Because of their delays, I had to rely on Ubers for a week, which added unnecessary expenses on top of an already frustrating experience. I requested a partial refund to help cover costs, and they refused without hesitation.
This company is disorganized, unresponsive, and completely incompetent at managing even the most basic aspects of their service.
Today's word of the day is USELESS. It's RoadRunner's mission statement and core value.
April 23, 2026
Unprompted review
Reply from RoadRunner Auto Transport
We sincerely apologize for your experience and appreciate you taking the time to share your feedback.
Once a carrier was confirmed, a 6 day delivery window was provided based on standard transit expectations. As outlined in the transport agreement, all pickup and delivery timeframes are estimates, as delays can occur due to factors outside of our control. In this case, the assigned carrier experienced an unexpected breakdown, which contributed to the extended transit time. We understand how frustrating it is that delivery took 13 days and truly regret the inconvenience this caused.
We also apologize that communication did not meet your expectations. We understand how important timely and accurate updates are, especially when delays occur, and we regret that you felt there was a lack of clear communication throughout the process. This is not the level of service we aim to provide.
We understand the added inconvenience this situation caused and appreciate you bringing it to our attention.
Fast, easy, friendly service
This is the 3rd time using RoadRunner to ship a vehicle, very easy every time.
April 20, 2026
Reply from RoadRunner Auto Transport
We sincerely appreciate you choosing us again for the third time. It’s great to hear that each experience has been smooth and easy, and we look forward to assisting you again in the future.
Really great experience shipping from…
Really great experience shipping from New York to Florida. The driver was friendly, picked up on time and my car got to my house in Florida with no problems. Much better than driving it myself like I’ve been doing over the years!
April 16, 2026
Unprompted review
Reply from RoadRunner Auto Transport
We’re so glad to hear you had a great experience from start to finish. It means a lot to us that you chose us to coordinate your vehicle shipment, and we’re happy we could make the process smooth and convenient for you. We really appreciate you taking the time to share your feedback!
Reply from RoadRunner Auto Transport
We’re glad to hear the pickup went smoothly and that the team was quick and professional. Thanks for taking the time to share your experience!
Everything from pickup to drop off went…
Everything from pickup to drop off went smoothly!
April 22, 2026
Reply from RoadRunner Auto Transport
We’re happy to hear everything went smoothly from pickup to drop off. Thanks so much for taking the time to share your feedback!
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re glad to hear you found the process quick and easy. We appreciate your support and look forward to serving you again.
0 Stars
0 Stars – Waste of Time and Money
I reserved this service and even purchased airline tickets to receive my vehicle in another state—only to return home and find my car still sitting in my driveway.
On the scheduled pickup day, I was told the drivers were now demanding double the originally quoted price. When I explained that I had already bought a plane ticket based on their timeline, they repeatedly pointed to their contract, emphasizing that the pickup date was only an estimate.
I was then told the vehicle would be picked up the next day. That didn’t happen either. Instead, I kept hearing, “We are still looking for a driver.” When I followed up for updates, I was met with poor communication—and at one point, I was even yelled at simply for asking about the status of my vehicle.
I had built in extra time on my end to account for possible delays, but even that wasn’t enough. On the final day, I was told they still could not secure a driver and asked if I wanted to reschedule—after I had already spent money traveling to receive a vehicle that never left my driveway.
In the end, the communication was unacceptable, the customer service was worse, and I lost money trying to transport a car that was never picked up.
After sharing this experience with other military members, I learned several had similar issues with this company. I don’t know where their positive reviews are coming from, but they certainly don’t reflect my experience—or the experiences of others I know who have shipped vehicles across the country.
April 20, 2026
Unprompted review
Reply from RoadRunner Auto Transport
We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially given your travel arrangements.
After reviewing your order, we’d like to clarify a few key details. Your booking was placed on 4/8 for an inoperable vehicle. On 4/17, you contacted us to advise that the vehicle was now running, and a revised rate was provided that same day to reflect the change in condition, as operable and inoperable transports are priced differently.
On 4/19, we secured a carrier with an estimated pickup date of 4/21. As outlined in the agreement, all pickup dates are estimates due to the nature of transport logistics.
However, on the morning of 4/20, prior to the scheduled pickup window, the order was canceled.
We apologize if communication at any point felt insufficient or frustrating, as that is not the level of service we aim to provide. A carrier had already been assigned within the expected timeframe before the cancellation occurred.
We do take feedback seriously and will continue working to improve both communication and the overall customer experience.
Fast and secure
April 21, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re glad to hear your experience was fast and secure. We appreciate you taking the time to share and look forward to assisting you again in the future.
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