Roadrunner Financial Reviews 191

They help me get my kids atv and it was very easy and my kids loved it I would like to get me one now and I won’t wait this time scared that I will be denied they will jump to help u

The staff is amazing to deal with. They go beyond to help the client and the dealer make a deal happen. They are 5 stars only because that is the max rating. They deserve a 10 star rating!!!

Disclaimer-I am not paid/nor work for this co. I have experience in lending, I directed 2 family members to this company for the smooth process and transparency. This is the parameters all finance companies should lend by. I have walked in various roles in lending, this company is not as some of these reviews have stated below. The payment process is transparent and again smooth, for both family members I continue to monitor their file to ensure my recommendation was/is accurate. Another plus is not shopping your credit, the aesthetics of it, despite the slim points reduced if coded for the secure inquiry, it elements this with 1 inqu, but providing you an approval and not a hard inquiry until you sign your docs. I am a bit confused on many negative reviews below, while not dismissing their concerns, but voicing and overseeing the process as a former F&I myself; either majority of the individuals below have encountered a batch of bad or new employees or misunderstood their approval/rate sheet. The rate sheet is used as a guide against the FICO your report is scoring, in this company's case it is the FICO Auto 8, in many or all cases pulled from Experian. Also, many may not know and I am in no way dismissing anyone's knowledge, however the ancillary insurances/add-ons at closing with your sales closing rep, are optional. Do not be lead to believe they are not, a loan can not be conditioned or known as stips declare you MUST have the add-ons/ancillary insurance. I do recommend GAP for any and all, for the unforeseen for the equipment secured primarily by RoadRunner Financial, for your peace of mind. However, the warranties/ protections are optional and can be negotiated on the charge by cost/reduction of years/service or merely reduced because the dealer sheet has the (+/-) overages in sales for the month to do so, or incentive by their sales department within the company at the dealership. Also, another perk with this company, dealerships have zero holdbacks, to put in perspective RoadRunner Financial and the Dealership have an incentive to approve and move your loan along to close, and fund their books, and place the loan in a residual payment state with RoadRunner. I helped two members in March 2022 with their ATVs, including cosigned with my son on his ATV; this company matches the rate sheet, it does not hit your credit with a hard inquiry until the day the loan is closed.The convenience of their transparency, zero shopping and giving the consumer control of their approval (allowing you to assign your approval to another location by calling the customer care to pull back your approval, for the same product at another location or recondition the approval if needed, of course if approved for a different product.) Finance can be smooth, however it can be complicated, the ease of this process in exchange of shopping or aesthetics on credit report, their excellent customer care are hands down one of the best I have worked with including my credit union, as well matching near my Amex's customer care. Likewise, in a business setting the floor-plans I have funded, provided rate sheets, an (or)incentives NOT kickbacks; this company is very transparent. Not all funding and (or) incentives will be disclosed, ex. if the dealership closes 10-20 deals, the incentive on the rate sheet may be reduced favoring the dealer to provide further leverage and incentive to keep the momentum of sales. There are many vessels to finance, including the customer care assisting all, who may or may not understand why a slim credit file young adult qualifies higher than they may, in contrast due to a lengthy credit file or extensive debts declined; known as credit utilization (percentage of your available credit you are using) and your debt ration ( your debts vs your income/disposable available monthly income.) All factors are part of the pie in an approval. Equally, customer care can make a deal smooth or a prospect hesitant in purchasing. My biggest advice, is understanding the lending company you are working with ex. Octane Lending, or who has placed the "stips"(conditions of your approval/necessary documents to complete the approval) or a contingency "approved" application; communicate if a misunderstanding or a necessary document. Please keep in mind lending practices mishandled/mislead and bad "paper" funded, contributed to the "great recession" many of us, myself as an F&I weathered the storm with many unknowns. Ultimately, this holding funding companies to a higher standard, to ensure a corp servicing the paper for 7 years after, will not be managing "bad paper" while account ages out/paid. I recommend RoadRunner, if you have an appreciation for transparency, the aesthetics of minm. hard inquiries, and a smooth purchase.

I have challenged credit. I purchased a side by side for my wife and the dealership got loan approval threw road runner financial service. my payment is due on the 20th of each month. On 9/20/22 I submitted a payment online which includes the $4.25 convenience fee. On 9/22/22 starting early in the morning I started receiving phone calls and emails claiming they have not received my payment. I was asked to resubmit the payment because the first payment didn’t go through. and on stupidity of my part I resubmitted another payment. Please note, I am trying very hard to develop a good and clean payment history. 9/24/22 I had checked my online banking to see if another payment that I have made cleared. Only to discover that both payments that I submitted to Roadrunner Financial have been withdrawn from my account putting me in the negative of over $400. so I contacted Roadrunner Financial service and explained to them the situation. Giving them both the confirmation numbers for each payment that was withdrawn from my checking account. I also asked them to put back into my account one of the payments that was received. it was explained to me that Roadrunner Financial service uses a second party accounting firm that manages its accounts. And that I was going to have to send an email and a letter explaining what happened and asking for the second payment of that. They claim that they have no affiliation with this account management Second party company. When you look it up online it is actually a subsidiary company to Roadrunner Financial created so that they can charge you a $4.25 fee for making your payment. Which to me is yet another scam. Up to this incident I was satisfied with Roadrunner Financial. but it is now clear to me that Roadrunner Financial services approve loans to people with challenge credit and then takes advantage of them thinking that because they have challenge credits that they’re stupid people which allows them to take advantage of them because they’re not smart enough to take action against them. because of their scamming process. And please note, I should’ve never submitted the second payment. that’s something I shouldn’t have done. Nevertheless I am now $400 in the hole in my checking account and I am left with the stress of how I’m going to get this took care of so I can pay my other bills. Money is very tight I think for all of us in these times. If you’re reading this. I strongly encourage you to seek your financial needs from another financial institution. It is now in my opinion That Roadrunner Financial services pray on people with bad credit and take advantage of them. Very disappointed in how I’ve been treated!

Great company! Highly recommend.

Do to the greed and incompetency of your sorry ass company I would not recommend anyone to buy through your services.
Why there is no way to pay the correct amount because anyway i try to make a payment there are extra fees.
I have read other comments and I am not the only person that thinks your company is incompetent

I bought a Harley Davidson from Faith Motorcycle in Conroe Texas, they set me up with Roadrunner Financial. I'm very pleased with Roadrunner Financial, great interest rate, I had to call them and they have a great costumer service.Very patient and very helpful employees.
I recommend Roadrunner Financial very easy to work with. 5 STARS 💯👍

I had Finance my four wheeler Roadrunner and I had never missed a payment and probably 18 or 19 months and like many people between covid and everything else I have following $229 behind I did speak to the manager and try to make some sort of positive approach just saying hey give me a couple weeks to get at least one payment in and the meantime all I kept doing was starting to come repossess my four-wheeler over $229 and the towing and recovering fee I'd be more than what I owe I would not recommend going through them now I am looking for someone else to finance through the remaining balance

After I was assured, by Roadrunner financial, that my ATV was clear and paid off with them, they falsely reported my account as being late for months and then added a "charge off" to all credit bureaus under my name. One of the managers that I spoke with even became verbally aggressive and unprofessional. I have proof of payoff and they still falsely reported my account as a "charge off".

I say this with great praise.

RoadRunner Customer Services Representative Karen Rodrigues who verified my information, and I say this with the upmost attention, went beyond a simple phone call her tone of voice was MOST welcoming, which displayed that she was committed to fostering an environment that’s welcoming from the beginning to the end, she was inclusive and respectful.

If I decided to purchase a motorcycle with Lucky Penny Cycles I wouldn’t mind taking out a loan with RoadRunner because of her professionalism that she displayed was responsible for delivering a best in class customer support experience.

I will never forget she my brief interaction with Ms. Karen Rodrigues, great business and customer service all around.

Thank you again for your pleasant Customer Service

Don't ever get behind!! They will blow your phone up even after you tell them when to expect your payment. Over four years (almost 5) and no late payments until Covid yet treated as if I paid late every other month.

If I could give a negative I would in a heart beat. Got pre approved they road runner found the atv we wanted contacted the dealer and put a hold on it. Called road runner and they needed some paperwork , not a problem sent it to them several times in several different forms. Every time they said it was blurry couldn’t read. Talked to probably 10 people never the same answer Finally talked to a very nice lady she said she would figure it out immediately and call me back. Never got a call back. So called the dealer we were going to purchase it thru and they ended up financing us at a way I mean way lower internet rate. Would never recommend road runner

I purchased a motorcycle ZXR14 June 2021 I was aware of the interest rate at 18% because I just purchased a home. I've made 4 payments as of today October 06, 2021 somehow someway they're math and my math does not correspond has only dropped the principal less than $300 I'm very well aware that a $285.85 payment & over a $192 goes to interest my goal and intention is to pay the Balance by December 1st 2021 the individual- representative was quite helpful professional professionally dry. Don't go with Roadrunner it's best to get your funds for your motorcycle through a Credit Union! lower interest rate and pay off ASAP! Double up your payments. Or calculate the interest rate that is pulled from your monthly payment find out how much is going to principle & how much is going to your balance. Don't waste your time allowing them to make money off of you, we all know the game! I'll never go back to Roadrunner again! Run to the Bank/Credit Union as fast as you can. I'm running as fast as I can to the bank to pay this off ASAP! 🤗

Im sorry but they don’t even deserve the 1 star that I was forced to give in order to write a review. I had a total loss of my utv and have been waiting for a refund of my extended warranty in which I am owed. I have been outright lied to by any and everyone at this facility stating that the funds have been sent and that they would be sent overnight only to be disappointed time after time. The refund was authorized to be refunded back on June 5th and I have made several calls only to find over and over again that no refund had ever been issued. I finally thought I had a resolution on Aug. 5th but yet again no refund. While I’m at it I didn’t understand why the option to have the funds directly deposited into my account was only offered last week, even though all along this was an option but never offered. I contacted my bank since I was promised that it would be in my account no later than Tuesday Aug 10th 2-3 business days after it was processed by accounting. It was no surprise that it was yet again not there. My bank advised me to contact you and verify that all the information you have is correct and to ask for a trace number so my banking institution could locate and verify that indeed that a refund was processed however your accounting could or would not provide the requested information and instead gave me a bogus number that had no relevance. Lastly I requested a call from a supervisor twice and only received a call back once by Cybil in which I missed and then when I called back I was not able to speak to her only relay questions and information via the customer service rep. Customer service reps have been helpful up until this last one she was rude and when asked for a number of corporate office she rambles off the number very quickly several times and when I asked her to slow down she did not. I’m so frustrated and can’t wait to get my refund so I can be done with this company.

Qualifications and answers were quick and easy. It made the dealership experience quick and was a pleasant process. I appreciate the ease of buying through Roadrunner.

Great customer service overall. I had several questions and they always responded promptly/completely.

A very comfortable buying experience. The process was very easy and staff were great.

Very good. Didn’t have to talk to anyone.

They where very easy professional no problems the loan was ver quick with zero problems everyone was pleasant to me thx

Roadrunner financial is in my opinion one of the best financial institutions on the market today, customer care is top notch and all around great experience .. id highly recommend their services.. one happy customer will rhodes