Roadwaymoving 

Best moving experience! Would definitely book for future moves.

This is a scam company. Avoid at all costs. The director should face criminal charges!! Search YouTube under 'Secret trackers and hidden cameras show how movers could rip people off (Marketplace' CBC Marketplace. His other company is RM Roadway Moving.

I recently moved some furniture from my place outside of Ottawa to my brother's place in Toronto. I did a search online and filled in a form that sent my request to a number of movers. The first one to call back was Roadway Moving, aka Roadway Movers aka Move me again (I would suggest they add a "Never" before "Move"). The price was too good to be true and that should have warned me right there. I don't know what possessed me not to do some research on the company, but I guess I was really eager to get rid of the furniture before Christmas.

I don't want to go on too long, but what I will say is that after we had our furniture moved and before the furniture was delivered, the price increase was close to 5 times the original quote - from about $700 with tax to $3200 with tax. The claim from Lauren in accounting was that the movers apparently told me that our furniture was more than 2000 pounds (didn't happen) and that I agreed to go with a price based on a weight of 7000 pounds. My copy of the form says "72" - not sure what that means - maybe the mover started to write 7000 and then changed his mind. I have no idea. But when Lauren sent me the original copy by email, it showed 7000 and the "7" was definitely different than the one on my copy, so someone filled it in later. That began a back and forth with a very nasty Lauren. Eventually I told Lauren that as long as we could pay after the delivery, we would pay the $3200, just to get the furniture. Apparently that wasn't good enough - she demanded payment ahead and eventually she hiked the price up to $5450.

I contacted BBB, CAM and provincial and federal fraud organizations. CAM referred us to a terrific lawyer and we were starting a process, but eventually we managed to settle with Mindy (who may or may not have been Lauren - guess I'll never know now) on $3200 paid in advance. I figured if we never heard from them again, we'd already started a legal process and would just carry on with it.

As it was, the movers brought the furniture a couple of days after we paid them their hostage money. My sister-in-law told me that the movers were polite and the furniture was okay, except for a couple inconsequential items.

I know from the lawyer that there are many suits proceeding against this company.