Roamwild Reviews 

6,814
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and innovative design, especially how bird feeders are well-made and effectively deter squirrels and larger birds. Many people appreciate the fast and efficient delivery, noting orders arrive quickly and are often well-packaged, supported by an easy ordering process. However, some customers reported issues with feeders not being entirely squirrel-proof, with animals managing to access or damage them. A few people also felt that products did not work as expected, with birds not using them or experiencing seed dispensing problems, alongside occasional delivery issues and concerns about returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the robust construction and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products as premium, well-made, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and quick delivery,... See more

Order

People report positive experiences with order, often finding the process easy and quick. Many customers... See more

Service

Users describe positive interactions with service, highlighting excellent aftersales support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had fought a losing battle with squirrels stealing all the bird food for months: acrobatics and simply demolishing the feeders. Searching online I discovered Roamwild Pestoff bird feeders and or... See more

Rated 5 out of 5 stars

Great product..spade, fork, trowel and hand fork. The innovation and ergonomics are outstanding.. Nice to see someone doing something different with the old fashioned out dated standard garden equ... See more

Rated 5 out of 5 stars

I bought two of Roamwild's hanging feeders, designed to feed songbirds, but not squirrels rats etc, some years ago. Both worked well, but one sustained damage and I ordered a new one. The new one show... See more

Rated 5 out of 5 stars

Recently bought bird feeder. Its a very stylish one well made and well it took 5 days then suddenly losds of birds came down and started eating they are singing their hearts out so i can safely say th... See more


Company details

Written by the company

Our mission? To make products that work better and make your life easier. We think of new designs and ideas that are more than just functional - they're also unique and innovative. And we have a simple rule: if we wouldn't use it ourselves, we won't sell it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(6,814)

1,261 reviews in the last 12 months

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Rated 5 out of 5 stars

Well made and so fit for purpose

Well made and so fit for purpose, these feeders are genuinely superb. I bought three variants.

They arrived quickly and were well packed.

Easy to assemble and large enough to take large quantities of bird food. Great

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good Product

Process of ordering was very quick and smooth and the product just as pictured, so no surprises!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent garden tools

Excellent garden tools which I expect to be using for a long time due to the sturdy ergonomic build. Exceptional customer service staff who sorted out my error though it wasn't their responsibility, well done, and thank you.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

This is my favorite birdfeeder.

The product I received was exactly what I expected based on info from the website. I used shelled sunflower seeds because whatever seeds fall on the ground are eaten by Cardinals or squirrels with no messy shells to clean up. It took 4 days for the birds to feel comfortable visiting the new feeder. Now there's a waiting line for the two perches! Of my 11 birdfeeders, this is my favorite.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

Finally a solution for the magpies

Finally a product that has been thought through. Got the bird feeder first, but didn't realise that mealworms shouldn't be fed with the corvid blockers, so of course the magpies figured out how to get food. So I've added the starling cage, and that's working brilliantly to keep the bigger birds away, and the little birds figured it out pretty quickly. Would buy again, but also can't quite believe I've spent so much on a bird feeder!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended.

We know we are in safe hands between Roamwild and Post Office - on one occasion some went missing but it was soon remedied.
Finally, the birds love it!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the large pest off feeder…

I ordered the large pest off feeder that holds seed and will use that after October after reading rspb guidelines re bird feeding. Meanwhile I bought the small pest off feeder to hold mealworm and it’s great! No more crows and magpies!! The wee songbirds are happy

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID! DO NOT HONOUR GUARANTEE

Well, where to start.. i purchased a £39.99 squirrel proof feeder from this company. Didnt arrive as promised, after applying for a chargeback i received an e.mail saying it had been dispatched that day.
It arrived, and we followed the instructions to the letter, fitting the feeder to a thin bracket at the length stated to prevent squirrels grabbing from the upright post.
For ten days they tried to get on it, and suceeded by jumping and bearhugging the feeder upside down, and then they proceeded over the next week or so trash the feeder top and bottom until they had damaged it beyond use.
I was going to bin it, but thought as the company offered 30 day guarantee i should contact them for a refund.
I e.mailed explaning what had happened, and proceeded to send multiple photos showing the damage to all the components.
I was then requested to send a photo of the bracket, which i did, with a tape measure showing it was actually longer than the stated length, so no way could the squirrels grab it from the post. And is was tied on to the bracket loosely with a tie wrap, to avoid it being in a fixed position to make it hard to stabilise and be grabbed by squirrels
I was then told the bracket was at fault as it was too thick, i responded in fact if the bracket was any thinner it would snap, and at this point it became clear that an excuse to blame me for the unfit for purpose item was being sought by the company .
i stated i required a refund under the 30 day usage guarantee, as i certainly didnt have the item in use for 30 days before the squirrels trashed it.
i got no response to my request, but they came back with a request for me to clean it and return it as they could reuse it??
im sure their company policy states no returns as they cant reuse them, and as the photos proved it was beyond use due to chewing damage.
i can only assume they plan to let me faff about cleaning and returning it, so yet another excuse not to honour their guarantee can be found, wrong washing up liquid used, didnt arrive packed correctly, whatever..
looking through the reviews, its seems this company is ok until you have an issue, then they literally find every excuse not to refund or replace items.
if as they state they sell millions of products to happy customers, why such an issue to refund the unhappy customers with defective items?
i will be taking this further to obtain my money back.
Roam wild, you need to up your game with customer service!!

July 13, 2026
Unprompted review
Roamwild logo

Reply from Roamwild

Dear Samantha

We'd like to address the points raised as this review contains several inaccuracies.

We clearly communicated on our website and via email at the time of ordering that due to unprecedented demand, dispatch on this item was taking 7-10 days. This was stated upfront and was not a surprise we were fully transparent about the extended timeframe. Regarding the delivery claim, no chargeback was raised on this order.

On the feeder damage, when you contacted us our team reviewed your photos and identified that while the bracket length was correct, the bracket width was providing the squirrels with a stable enough platform to bear hug and access the feeder from above, a different issue to length. We're sorry if it felt like we were looking for an excuse. We weren't, it was a genuine technical observation as the bracket was excessively wide and providing the easy access point.

We offered you a free replacement lower base in our very first response to the damage as a goodwill gesture, which was declined.

We then accepted a full return and refund despite the feeder having been used and damaged, which is entirely outside our standard returns policy. We did this as a goodwill gesture due to the exceptional demand we are currently experiencing as we can refurbish the feeder and put it to good use, for those who cannot necessarily afford a brand new feeder. The suggestion that we do not honour our guarantee is therefore simply not accurate.

Regarding cleaning and returning the feeder, we repair and refurbish returned items and sell them as used stock via our sister company at a reduced price making our feeders accessible to customers who cannot afford the full price when new. This is a sustainability practice we are proud of, not an attempt to delay your refund.

Your refund will be processed within 15 working days of us receiving the feeder back which is in line with UK company practice

Our PestOff range has sold over a million units across the UK and USA, has been independently recommended by the Telegraph and has received thousands of five-star reviews. We're sorry this experience wasn't positive and we hope the matter is now resolved.

Kind regards,
The Roamwild Team

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