Roastertec Reviews 47

Excellent and very professional service. Matt know every part of the roaster and did a complete service for us. He took the time to explain in a very clear way, what and why he was doing some of the jobs. When we have need some extra remote advice he has been very responsive and efficient which is is very appreciate it when unexpected problems arises with the machine. We highly recommend Roastertec.

Great service and knowledgeable. Came out at a moments notice. Very reliable and helpful. Will definitely use again and recommend to others

Matt installed and commissioned our Coffeetech R15 roaster in our new space in East London. Fantastic service as always.

Matt from Roastertec is always reliable, very knowledgeable and goes the extra mile to make sure we are safe and our equipment is working properly. Having a qualified gas engineer specialising in coffee roasters is a rare thing! It gives us peace of mind knowing our coffee roasters are being well maintained by a professional.

Fantastic job by Matt. He did a super job servicing our roaster, love the way he explains what he is doing, and offers informed advice for daily things we can do to keep the roaster in good order. Thanks Matt A++++++

Execellent workmanship.
Great knowledge on current regulations.

Matt has been super helpful in fixing an ongoing roaster issue that has had us out of action for 10 days. Despite the manufacturer not being able to identify the problem, Matt visited us and had a number of follow up calls to continue problem solving and isolating the ongoings problems. He has been brilliant and couldn't recommend him enough.

Excellent. Knowledgeable, skillful and reliable. No hesitation in recommending.

Matt is very knowledgeable, reliable and thorough. He has installed our 30KG roaster and services it regularly.

Matt has always done a great job for me. I have used him for a number of years now, from serving and installing and breakdowns. He is always very knowledgeable and always explains along the way.
Great work Matt. Keep it up.

Fantastic Service from Roastertec as always.

Actively recommend their services through the industry.

Matt is always supportive of our operational needs and goes out of his way to keep us roasting coffee! Excellent service and great to work with.

We recently contacted Roastertec for the installation of our newly purchased Giesen Roaster Machine after carefully considering several other installation companies. From the very beginning, Roastertec stood out with their exceptional service and professionalism. They took the time to visit our shop, thoroughly discuss all the details, and guide us in choosing the optimal location for our roaster. Their expertise not only ensure smooth operation and easy maintenance of the machine but also helped us save a significant amount of money.
Thanks to their valuable advice, we ended up paying less than half of what other companies had quoted. While pricing can vary depending on different factors, what impressed us most was Roastertec’s knowledge, fairness, and commitment to providing high-quality service at a reasonable price. We couldn’t be happier with the outcome and highly recommend Roastertec to anyone in need of professional and reliable coffee roaster installation services.

Otto Print & Coffee House
Bournemouth, UK

Matt is always on hand to help with problems, and his advice is always great. If he can’t help over the phone, he always try’s his best to get to you as soon has he can. Service and repair, I wouldn’t go anywhere else. Thanks Matt.

Amazing service as always from Matt at Roastertec.

Extremely knowledgeable about Coffee Roasters and importantly all things Gas Safe.

Matthew came across the country to service, carry out a gas safety check and make a couple of repairs to our roaster. This was at short notice, due to a cancellation in his diary. He was clear and communicative and arrived on time, as agreed. He had a determination to get us up and running again and a detailed understanding of a wide range of roasters. I particularly appreciated his understanding of the commitments on us as a roaster with weekly orders. The service, repairs and safety checks were completed within the day. To see the roaster operating again was a huge relief. I wouldn't hesitate to recommend him

From the first phone call, to the clear project timeframe, physical work and post work follow ups, Roasteryec have been faultless. Finding an engineer that is willing to go above and beyond to help us achieve our goal of having a fully functioning roaster is priceless. If you need excellent customer service, precise and neat work carried out by a gas safe engineer, Roastertec are worth every single penny. If you’re looking to get any work done on your roaster or exhaust system, I wouldn’t be able to recommend any one else!

Excellent service. Professional, knowledgeable and reliable. Matt helped me out when warning lights came on and came out quickly to service my boiler. Thanks.

Just had a new boiler installed by Roastertec. Installation was completed quickly, efficiently and tidily. I would definitely recommend this company.
All questions regarding use of the boiler were answered comprehensively. Thank you for a job well done!