Robert Vitelli SCAMMED ME TOO
Hello, my name is Terry Rousseau and I have been scammed by Robert Vitelli. He scammed me for $37,000 and close to $8500 in inventory. I am a correctional officer In Illinois. I am also a former UFC fighter and former world light heavyweight champion.
Reply from Robertvitelli
First, Mr. Russo has never hired Mr. Vitelli personally for any services of any kind. Nor has Mr. Vitelli received any compensation for any services from Mr. Russo.
We did find that Mr. Russo is in fact a client of one of the e-commerce store management companies that Mr. Vitelli was a principal owner in last year after Mr. Russo purchased services in July of 2023 approximately nine months ago.
The following information is also recorded on customer service phone calls, as well as documented text messages and customer client records through Zendesk for training purposes, as well as legal documentation:
Mr. Russo's agreement clearly states that he needed $20,000 of available credit to purchase inventory for each of his Amazon stores which total $40,000 of total inventory needed on a monthly basis to fulfill the contractual guarantee and warranty as a major criteria and stipulation/clause.
During his first few weeks of on boarding with our operations team, he said he only had $10,000 available credit and asked if we would still work with him. Which customer service agreed, but made him aware It would VOID his warranty and any guarantee of 18 months.
Then, during the course of the next several months, Mr. Russo continually failed at setting up the necessary requirements with his Amazon stores and giving our operations team permissions on the Amazon dashboard to engage in the sales process.
According to our records, Mr. Russo seems to feel he knew better than our operations team on how to run his e-commerce store with his own timing and his own opinions. He also didn't follow most of our procedures and protocols, and never in fact allowed the management team to do its work properly.
Some Inventory was in fact documented and purchased and placed in his Amazon store warehouse ready to be sold, but remained dormant because of Mr. Russo's lack of communication or giving the marketing team necessary access.
Over the last number of months, our operations team has sent dozens of fully documented emails and correspondences with reply or cooperation for some reason for Mr. Russo.
But with the clarification of the negative review, it clearly gives us a logical reason that he may have had one too many concussions from his professional fighting career and affected his memory or communication skills and failed to get in touch with our operations team to enable the sales process to continue with his inventory.
The operations team has invested an enormous amount of time and manpower in setting up his Amazon stores and system with Mr. Russo fulfilling 95% of the requirements for our management services to be utilized.
He also invited Russo to please take legal recourse with our attorney and have a third-party mediate or decide if there has been any wrongdoing or "scammin of any kind.
Mr. Russo has declined that confrontation / action because the management company clearly hasn't done anything wrong on an operations or contract fulfillment end.
Again, there is documented texts, emails and customer service records and audio/videos to document 100% of everything set above is accurate and true.
E-Comm Wealth Solutions- Operations Dept.
