Robinson Hornsby, Estate Agents Doncaster Reviews 

41
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, highly professional, and consistently providing knowledgeable advice from the very beginning to completion. People also deeply appreciate the outstanding overall service, noting that all questions are answered promptly and property transactions are managed smoothly and efficiently. Some reviewers were not happy with communication issues, specifically mentioning delayed responses, unreturned enquiries, and ongoing difficulties reaching out to representatives. Consumers additionally noted occasional unprofessional behavior and a very frustrating lack of proper follow-up when dealing with specific property viewing arrangements.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting a professional, approachable, and knowledgeable team... See more

Service

Reviewers highlight positive aspects of service, noting friendly, efficient, and professional experiences... See more

Customer service

Consumers find customer service to be positive, highlighting approachable and responsive staff who go above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good experience both buying a house and selling our property with Robinson Hornsby. We found they take a personal approach, are friendly and efficient. Their valuation of our house seemed sensi... See more

Company replied

Rated 5 out of 5 stars

RH acted on my behalf dealing with a particularly tricky sale and were nothing short of outstanding throughout the entire process. Chris has been brilliant every step on the way, professional, depen... See more

Rated 5 out of 5 stars

From the moment Danielle walked in we knew we were in good hands. The Brochure looked amazing and our property was sold within 24hrs on Right Move to a first time buyer. All communication from Isabell... See more

Rated 5 out of 5 stars

Great service from start to finish. From the initial valuation— which, unlike other estate agents, wasn’t just based on similar properties in the area—time was taken to research and provide us wit... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Established in 1995, Robinson Hornsby have been long established as one of the areas leading independent estate agents, with a wealth of local knowledge and a strong, experienced, sales team. We cover the whole of Doncaster, along with villages in North Notts and Nort Lincs. Our lettings department is looked after by our sister company 'ELR' and manage over 400 properties. We offer free sales valuations for anyone considering selling, and have access to everything property related, including mortgages, removals and surveys.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

41 reviews

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4-star
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1-star

No recent history of asking for reviews

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4.5

All reviews

(41)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Success at last!

We were buying and selling at the same time and as we were in a chain the process seemed to take forever. However, throughout this extremely stressful time the staff at Robinson Hornsby were always there to answer queries and to move the process along as fast as possible. They all did a great job with a particular mention for Nicola who handled our sale and purchase professionally and empathetically.

March 2, 2026
Unprompted review
Robinson Hornsby, Estate Agents Doncaster logo

Reply from Robinson Hornsby, Estate Agents Doncaster

Thank you for the great review. We hope you are enjoying your new home.

Rated 5 out of 5 stars

Great experience - would recommend.

Really good experience both buying a house and selling our property with Robinson Hornsby. We found they take a personal approach, are friendly and efficient. Their valuation of our house seemed sensible given market circumstances and it was advertised quickly. Viewings were arranged within 20 minutes of it being advertised and had sold within a week. We couldn’t have asked for more. They have also been helpful, answering questions quickly, since our sale and purchase completed. Thank you!

February 18, 2026
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Thank you for your wonderful feedback. Thank you Robinson Hornsby

Rated 5 out of 5 stars

If you have a property to sell in the…

If you have a property to sell in the Doncaster area this is the agent to use. The entire team are very helpful and friendly. I dealt directly and largely with Vicki who over a period of months in a tricky and challenging market provided excellent support and advice based on her local knowledge and experience and on more than one occasion went above and beyond to help me and resolve issues that could have delayed the sale. I can't recommend RH highly enough.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Robinson…


Excellent service from Robinson Hornsby. The whole process was handled professionally and efficiently. Special thanks to Chris and Kelly for their support throughout — highly recommended.

January 2, 2026
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Thanks for taking the time to post a review Kerry. Much appreciated.

Rated 5 out of 5 stars

Great Service

Lovely staff, great advice given and sale achieved quickly! Would recommend to others!

March 31, 2025
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Thanks for your review, pleased to hear everything went well.

Rated 5 out of 5 stars

Absolutely fab

Absolutely fab. Was with an estate agent for 12 months - changed to RH and sold within 4 weeks. Thank you so much 💓

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Can't thank them enough

RH acted on my behalf dealing with a particularly tricky sale and were nothing short of outstanding throughout the entire process. Chris has been brilliant every step on the way, professional, dependable and supportive, I honestly can't thank him enough
Thank you so much for all the help you've given me
NS

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Strongly Recommend

I have been extremely impressed with the service & advice I have had whilst dealing with Robinson Hornsby.
I have always found that all of the staff are friendly, professional, courteous and knowledgeable, nothing is too much trouble for them and they provide excellent customer service.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Successful and stress-free property sales

Robinson Hornsby have successfully secured the sale of two family properties for us in 2025, one due to bereavement and one due to a parent being admitted to a nursing home.
Emma Jardine was incredibly sensitive in our initial meeting and engaged with us collaboratively regarding suggested pricing, appropriate marketing and route to sale. Emma’s advice and thorough knowledge of the local market was impressive and invaluable. The sales support team in the office and the representatives who accompanied viewings were prompt, professional and kept us advised of progress at every stage of the sales process. There were issues arising from property searches, offers and counter offers and re-visits, all of which were handled consummately by the RH “team”
Remarkably, both properties were sold to the very first viewers for satisfactory values, albeit after successful negotiations. Completions were achieved swiftly thanks to RH’s close and timely collaboration with our Lawyers.
We would heartily commend the services of Robinson Hornsby for all matters in the Real Estate arena.
John and Kerry Swain

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

The Best!

From the moment Danielle walked in we knew we were in good hands. The Brochure looked amazing and our property was sold within 24hrs on Right Move to a first time buyer. All communication from Isabell and the office team was first class and as such we managed to complete in 7 weeks. A whirlwind experience but definitely with the best team that made it all come together seamlessly.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional service

Danielle and Louise provided a very efficient and professional service and were quick to respond to any correspondence and queries and very supportive throughout the whole house sale process

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I have sold properties through RH over…

I have sold properties through RH over the years and more recently I have bought my house. My experience has always been seamless. They organised my mortgage and a solicitor making it so easy and hassle free. They were always on hand to answer questions and never failed to act quickly on my behalf. Thank you and see you again soon.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Had a valuation done and my property went on the market in a matter of a week, less than 5 days later id got a buyer and my house went SSTC. Thank you to Vicki and Natalie for all your help

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

From the first time Emma came to our…

From the first time Emma came to our home to give her opinion of what our property was worth, my wife and I were both extremely impressed with her professionalism, her understanding of our property and her exceptional advice. Emma kept in regular contact thought the sales process and continued to advise throughout. We will definitely recommend this company and Emma to our friends and family.

November 24, 2025
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Thanks very much for taking the time to give a review Martin. Hope the move goes / is going well.

Rated 5 out of 5 stars

We had a great experience with everyone…

We had a great experience with everyone we dealt with at Robinson Hornsby. We’d happily recommend them to anyone wanting to sell their home quickly and enjoy a professional, fuss-free service.

May 1, 2025
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Thanks for taking time to comment Tracey, good to see you were pleased with our service.

Rated 5 out of 5 stars

GreFantasticat service from start to finish

Great service from start to finish. From the initial valuation— which, unlike other estate agents, wasn’t just based on similar properties in the area—time was taken to research and provide us with a true valuation specific to our home. The property sold within the first week, and we were kept informed throughout the entire process.

Louise was fantastic towards the end, going above and beyond by chasing solicitors and even helping with our solar panel company.

Overall, a great service. We would highly recommend.

November 7, 2025
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Thansk for taking the time to review us Patrick, pleased things went well for you.

Rated 5 out of 5 stars

Great service

Transaction very fast. Immediate response for photos of house. Straight onto Rightmove. Kept fully informed and updated throughout conveyancing by helpful and polite staff. Couldn’t have wished for better service.

October 17, 2025
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Thanks for taking the time to write the review John, hope you are enjoying your new home.

Rated 5 out of 5 stars

Brilliant!

Everyone at Robinson Hornsby was fantastic! Natalie came to value our property. She has lots of experience so was able to give us a fair, realistic valuation. Natalie made me feel at ease, gave all the information about the process and reassured that the team would do a good job with negotiating and securing a sale. Vicki was the main person who did this for us and it was always a pleasure to speak to her. She kept us in the loop, recommended a solicitor and couldn't have been more helpful. We completed our sale 3 days ago, leaving our beautiful home with a new lovely family who are loving it just as we did. We are so grateful to the whole team for helping to make it happen!

November 24, 2025
Unprompted review
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Reply from Robinson Hornsby, Estate Agents Doncaster

Many thanks for taking the time to leave this glowing review! Pleased to see you were well looked after throughout the transaction.

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