Pleasant staff helpful & knowledgeable a person centred approach by all staff make it a very pleasant experience. The lady who served me & from whom I bought a pair of shoes had a great sense of hum... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Robinson’s is a wonderful world of warmth and colour. Whether you purchase an item or not the staff are always friendly and charming , doing their best to help without pushing the customer to buy. Sh... See more
Excellent range of ladies clothing and accessories. Good range of sizes and styles to suit all ages and figures. Sales staff are just wonderful- helpful, not pushy, good advice regarding items to w... See more
Company replied
I absolutely love this shop - it is always so well stocked with a wide variety of lovely things. Everything is such good quality that you are spoiled for choice, whether you are looking for clothes, s... See more
Company details
Written by the company
Your independent department store. Robinson's offers outstanding customer service and a handpicked selection of brands across all departments.
Contact info
45 Bondgate Within, NE661SX, Alnwick, United Kingdom
- 01665 602282
- info@robinsonsalnwick.co.uk
- robinsonsalnwick.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shop in a beautiful town
Great shop in a beautiful town, fantastic choice of clothes and stuff that were very attentive
Clothes not foldex
Friendly, helpful staff BUT clothes were not properly folded and had to be taken out of the bag and folded when got back to the car
Great staff and plenty of choice.
I wouldn’t recommend
I wouldn’t recommend
I rang spoke to the owner about a pair of sandals I bought last summer as one the straps is coming away she was too busy to talk to me and told me to contact the supplier. I advised no it wasn’t up to me to call the supplier it was up to her as I bought them from her shop. She asked me to email her and send photos. I done this 3 times with no response I’ve also rang the shop 7 times leaving messages with different members of staff explaining what has happened . Still she has not responded . Terrible customer service
As always served by Leanne who is…
As always served by Leanne who is always helpful and friendly.
Best shop in Northumberland
Lovely to see stock and layout of store changing regularly. Makes shopping an exciting experience.
The owner and staff are such lovely people, never fail to find a moment to chat and make you feel welcome despite being busy with other customers and sorting out stock. Still my favourite shop in Northumberland.
Love this shop!
Love this shop! Always super friendly and usually find what I’m after.
Recently bought a waterproof coat (hadn’t been able to find one that I liked in the outdoor shops but there it was in Robinsons… and it is 100% waterproof… been tested in Ireland!).
Bag is lovely with super fast delivery…
Bag is lovely with super fast delivery with updates all along the way, highly recommend
Always a real pleasure to shop here.
Always fabulous service and a lovely…
Always fabulous service and a lovely warm welcome with helpful staff.
Amazing gifts, jewellery, children and baby section is fantastic 😍 lots of choice and the clothing range is brilliant. Good quality 💯💯 throughout the store and great prices to match.
My favourite shop ever
My favourite shop ever. The staff are absolutely amazing and helpful. Could spend a fortune on their beautiful items!
Love this add
I love the mum and son add.i don't get how anyone upset.it a mother and son in there home laughing.all because he beening silly in school.for god sake can you not see the good side.i have laugh with my son like that.i love it as my son 23 and took me back in time.best add love it.dont take things so bad.it a moment with her child.
A super shop
The staff are friendly and helpful without pressurising you to buy. If you ask for advice they are willing to give their opinion on shoes, clothes etc that you are interested in as well as informing you about new stock that is coming to the shop.
Roker Bag. The young lady was very helpful in…
The young lady was very helpful in locating the colour I wanted in the Roker bag/backpack collection.
Jellycat
The best place for Jellycat the staff are always so lovely and friendly nothing is too much for them they are always happy to help with a smile of their face and they have lots of Jellycat!
Lovely staff a great shop good choice…
Lovely staff a great shop good choice have been back twice already
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








