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Rated 5 out of 5 stars

Pleasant staff helpful & knowledgeable a person centred approach by all staff make it a very pleasant experience. The lady who served me & from whom I bought a pair of shoes had a great sense of hum... See more

Rated 5 out of 5 stars

Robinson’s is a wonderful world of warmth and colour. Whether you purchase an item or not the staff are always friendly and charming , doing their best to help without pushing the customer to buy. Sh... See more

Rated 5 out of 5 stars

Excellent range of ladies clothing and accessories. Good range of sizes and styles to suit all ages and figures. Sales staff are just wonderful- helpful, not pushy, good advice regarding items to w... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this shop - it is always so well stocked with a wide variety of lovely things. Everything is such good quality that you are spoiled for choice, whether you are looking for clothes, s... See more

Company details

  1. Department Store

Written by the company

Your independent department store. Robinson's offers outstanding customer service and a handpicked selection of brands across all departments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

357 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I wouldn’t recommend

I wouldn’t recommend
I rang spoke to the owner about a pair of sandals I bought last summer as one the straps is coming away she was too busy to talk to me and told me to contact the supplier. I advised no it wasn’t up to me to call the supplier it was up to her as I bought them from her shop. She asked me to email her and send photos. I done this 3 times with no response I’ve also rang the shop 7 times leaving messages with different members of staff explaining what has happened . Still she has not responded . Terrible customer service

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Best shop in Northumberland

Lovely to see stock and layout of store changing regularly. Makes shopping an exciting experience.
The owner and staff are such lovely people, never fail to find a moment to chat and make you feel welcome despite being busy with other customers and sorting out stock. Still my favourite shop in Northumberland.

October 25, 2025
Rated 5 out of 5 stars

Love this shop!

Love this shop! Always super friendly and usually find what I’m after.
Recently bought a waterproof coat (hadn’t been able to find one that I liked in the outdoor shops but there it was in Robinsons… and it is 100% waterproof… been tested in Ireland!).

August 26, 2025
Rated 5 out of 5 stars

Always fabulous service and a lovely…

Always fabulous service and a lovely warm welcome with helpful staff.
Amazing gifts, jewellery, children and baby section is fantastic 😍 lots of choice and the clothing range is brilliant. Good quality 💯💯 throughout the store and great prices to match.

July 25, 2025
Rated 5 out of 5 stars

Love this add

I love the mum and son add.i don't get how anyone upset.it a mother and son in there home laughing.all because he beening silly in school.for god sake can you not see the good side.i have laugh with my son like that.i love it as my son 23 and took me back in time.best add love it.dont take things so bad.it a moment with her child.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

A super shop

The staff are friendly and helpful without pressurising you to buy. If you ask for advice they are willing to give their opinion on shoes, clothes etc that you are interested in as well as informing you about new stock that is coming to the shop.

April 25, 2025
Rated 5 out of 5 stars

Jellycat

The best place for Jellycat the staff are always so lovely and friendly nothing is too much for them they are always happy to help with a smile of their face and they have lots of Jellycat!

March 26, 2025

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