Robinsons Caravans Ltd - Chesterfield Reviews 18

Best avoided. Bought a 2 year old caravan, a week later received a text to say it was due for a service!
After sales service non existant. Hopeless trying to get faults fixed under guarantee.

We can’t use our c£40,000 caravan since its purchase in September 2023. Faults with roof and heating. We contacted the Group Managing Director, After Sales Manager, and Service Dept. More than 35 telephone calls plus emails and letters. My advice is unchanged, buy elsewhere after checking their after sales reviews. Anyone can sell a caravan, but you’ll really know what a company is like when things go wrong. Be careful at Robinsons Caravans Ltd (we bought at Chesterfield) as after sales care is very poor indeed. Our caravan developed faults immediately, telephone calls, emails and letters, months (4-months) of delays and threats of Court action. Very distressing. Don’t make our mistake!

We brought caravan in January 2024, collected on the 26th January, upon checking the lights ect we noticed one light wasn’t working, someone came to assess and said we needed a new one, was told this would be ordered that day and we would have it sent to us (own address) within 3 weeks, rang numerous times to be told would get a call back and never did, then went on our first weekend away to find out the microwave does not warm up, it shows lights on for working but doesn’t heat. Rang to report this as we have 12 months warranty, to be told we should have taken food with us to warm up when collecting. This is disgusting why would we carry food around and this should have been checked before selling. We have warranty for a reason and this should be being replaced. We will be looking at taking legal action as we have been sold faulty van. DO NOT BUY FROM THIS COMPANY!

Update: 15/3/24
So you then get a reply saying someone will call you, no one ever did, we finally spoke to sales who confirmed the microwave comes under the warranty, ring and speak to aftercare and get someone else very nice, confirms order of microwave replacement and that the light has arrived, told we would get a call 14th march to arrange coming to have these fixed. No one had called and all numbers ring out or go to answer phone. Starting to think this company has closed down.

DO NOT BE FOOLED when you see replies as still doesn’t get sorted.

We recently purchased a new Swift 480 sunrise from Robinsons.
All through the process, from choosing caravan at the NEC show, to collection in Chesterfield, we have been impressed by the professionalism of this company.
We have to give a special mention to Carl, who took time to go through everything with regards to the caravan, as this was the first experience of towing a caravan.
He was very helpful along with Joe, ensuring the experience was memorable.
We would definitely recommend Robinsons for a professional and courteous service.

September 2023 we purchased a £38000 caravan from Robinsons in Chesterfield. The sales staff were good & our handover was handled professionally. We stayed overnight at a nearby caravan site, and immediately noticed the towel radiator leaking fluid. We returned the next day to the dealership, and they unsuccessfully attempted to repair the fault. A part was ordered but never materialised and after a 3 month wait we had a roof leak, which flooded the caravan. We contacted Robinsons Caravans requesting both issues be resolved, but after 35+ calls, including emails, and recorded delivery letters to The After Sales Manager we have been ignored. We then contacted The Group Managing Director on the 8th Feb 2024 who responded immediately telling us it all would be resolved. Since that email and promises to repair our caravan, The After Sales Manager and The Group Managing Director have not responded to our further enquires and are worryingly ignoring our requests for help. The customer care has been shockingly negligent, leaving us with a caravan that we have been unable to utilise. We have never experienced this poor level of after sales customer care. It has caused stress and worry that is impacting on my partners health now.

Purchased a new caravan in October, the worktop was warped but we were assured it would be replaced within a few weeks. My call log shows nearly 30 phone call to the with only 9 callbacks.. Always promising to ring back, always saying it will be sorted soon... Never happens. It's now nearly February. They bought me a new worktop to be fitted a few days before Xmas... It was worse than the original. We've ended up sending a letter with consumer rights on it asking for our money back if it not mended at the beginning of Feb 24...still no correspondence.

I can't seem to respond to there response below...
But the letter was hand delivered to the manager ( Sarah) in the aftersales/ service department last Friday 19th Jan 24.

We would appreciate the response you state below.. Thankyou.

We visited the NEC Caravan and Motorhome Show in October and approached Brian about a second hand Motorhome advertised online at their Chesterfield Branch. He was very helpful, knowledgeable and made all necessary arrangements for us to view the following day. At Chesterfield we were made very welcome and taken care of by Carl and Claire. We purchased our Swift Corniche which was exactly as described and just what we were looking for and in excellent condition. On collection December 11th the few minor things we had picked up had been addressed and the cleaning and preparation of the Motorhome was exactly as promised. Brian, Carl and Claire had done themselves and your company proud and provided us with excellent service for which we are very grateful. The “family firm” feeling put our minds at rest and we would definitely recommend to others. Thank you all for our good experience with your company. Julie and Paul Griffin

Back in December I wrote a review about our treatment by Robinsons caravans regarding our purchase of a brand new coachman lusso! There reply to this was that they’d be in touch and our case would forwarded to management. All I can say is I’m so glad I didn’t hold my breath, nearly a month later still no contact! What a joke they are as a company. We are now in discussions with trading standards to resolve this matter. Robinsons were happy to take our money but make no effort to resolve and remedy the faults the caravan has. What should of been a joyful and exciting purchase has now turned into a nightmare. Please save yourself the stress and purchase from elsewhere.

Met at Harrogate show, Jordan not pushy, but knowledgeable. Robinson’s did as they said they would. Most content.

Great range of vans but the best thing about Robinson's Caravans was that everyone we encountered were professional and personable. They were keen to ensure that we were happy with our purchase. Highly recommend them 👍

Purchased a preowned caravan and everything was as promised in the deal.
The caravan was spotless on collection and a excellent handover was delivered.

Nothing they were AMAZING especially the gentleman who explained the whole of the workings of the caravan

Staff were very friendly and knowledgeable

Just picked up my new van what a pleasure it was Scott salesman 5star was brilliant seriously if your thinking of swapping or buying new Robinsons in the place to go thanks again

Superb service from Scott over the last few days in helping us choose and source a fabulous awning. Very helpful advice coupled with a friendly approach and accurate, prompt service.
We’re really happy to have bought from Robinsons and supported a local business.

Just bought a Bailey Adamo Motorhome from Robinsons Caravans, very pleased with it and the level of service that we received. Big thank you to Jordan who organised it and to Carl for the excellent handover.

We traded our caravan in this week with Robinsons at Brimington and bought a lovely three-year-old used caravan from them.

Brian Hayes, was fantastic and gave us a really good deal, and has looked after us extremely well. Karl and the handover team was brilliant, as was Scott the awning guy who sorted us out with a beautiful new awning with accessory bundle for a great price. But the best part of our experience is not just about the price, but also the level of service and high quality of the caravans.

They have really looked after us and we are very happy. highly recommend. but the experience is not just about the price.