The customer service response was good. I have made several of their 3D sets and have enjoyed making them with my grandson. I would give 5 stars if it wasn't for the fact that the flower building bl... See more
Company replied
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Review summary
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Having built several of Robotimes models/puzzles, I can say their parts are easy to assemble if you follow their instructions precisely. There are some hidden tricks in some if the builds. They got m... See more
Company replied
I have built several Robo Time models and have enjoyed them all. I only have 2 critiques. - Some other companies instruction are better illustrated. In particular each step includes an illustratio... See more
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These 3D products are amazing, well made and very cleverly thought out. I did have one issue with a delivery where an incorrect product was supplied, (one out of three) in the consignment. Customer... See more
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Company details
About Robotime
Written by the company
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting.
VISIT OUR WEBSITE Contact usContact info
23 South Front Street, 08079, Salem, United States
- service@robotime.com
- robotimeonline.com
4.5
Excellent
8K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great company.customer service is…
Great company.customer service is great, I had a lost parcel once and they were on to it immediately and posted out another for a replacement.
April 18, 2026
Reply from Robotime
Thank you for your kind words! We’re delighted to hear you had a positive experience with our support team. Your feedback motivates us to continue providing excellent service. Please don’t hesitate to reach out if you need anything in the future.
The item i ordered was worng
The item i ordered was worng. The dream factory I’m working on I was testing it and the circuit board quite.
April 19, 2026
Reply from Robotime
We are so sorry you received the wrong item and encountered circuit board failure on your Dream Factory model.
We will sort out replacement and proper solution for you right away.
This is an EXTREMELY difficult build…
This is an EXTREMELY difficult build and not for the beginner. With that said, this was an excellent project with a final outcome that will definitely satisfy you.
April 19, 2026
Reply from Robotime
We’re so glad you had a great experience with our customer service! Your support means a lot, and we’ll keep working hard to assist you whenever needed.
Great service
Great service, price and delivery. Nothing was a problem and I'm having an excellent time putting it all together.
April 5, 2026
Reply from Robotime
Thank you for your feedback! We’re happy our support team could help. We look forward to assisting you again in the future.
You delivered the wrong piece
April 19, 2026
Reply from Robotime
We sincerely apologize for sending you the wrong part，We will send you the correct replacement immediately.
Great Variety to choose from
My husband has never been disappointed with anything we have purchased from Robotime. He enjoys the challenge and showing off the finished product.
We will continue to buy from them
April 19, 2026
Reply from Robotime
We truly appreciate your kind words! It’s our pleasure to assist you, and we’re always here if you need further support.
Awsome products
Awsome products, lots of fun to build! Lots of different options to choose from. Always ships quickly and the prices are great.
April 18, 2026
Reply from Robotime
Thanks so much for your review! We’re thrilled our team could help. Your feedback encourages us to keep improving and providing the best service possible.
Every model kit I’ve received has been…
Every model kit I’ve received has been excellent!
I prefer the models in the skill level 5 and higher, with electronics,I have built all levels and have loved them all, I have the Gift Factory and the Coffee Factory I can’t wait to see what’s coming next. I have received the Typewriter but I haven’t started the build as yet. I would like more models that are like the Pinball Machine, Gift Factory ect…. I,m in my 70s and your models has helped with my cognitive issues, I recommend these Models to all ages, with proper supervision of course,
Thanks for Great products
Can’t wait to see what’s next..
April 18, 2026
Reply from Robotime
Thanks a lot for your kind words! It really motivates us to keep doing our best. If you ever need help with anything — big or small — just reach out to us anytime. We’re always happy to support you.
Works as advertised,I love the…
Works as advertised,I love the engineering in this model. I've built many of your models. I'm always impressed. im a retired auto mechanic so I appreciate good engineering and workmanship. Keep up your fine products.
April 18, 2026
Reply from Robotime
We truly appreciate your positive feedback! If any questions or issues come up in the future, feel free to reach out anytime.
The delivery was quick
The delivery was quick, the product was good. I needed replacements, the process was easy to follow, I had to wait two weeks for them to arrive.
Extremely please with the end result.
April 17, 2026
Reply from Robotime
Your feedback means a lot to us — thank you! If there’s anything more we can do for you, just let us know.
Love the flower
Love the flower, assembly was easy and it looked exactly as pictured. Thank you!
April 16, 2026
Reply from Robotime
Thanks for taking the time to share your experience! We’re happy to support you whenever you need us.
I bought my first DIY mini shop
I bought my first DIY mini shop. It was a great product to start out with a new hobby. Everything from purchasing, to delivery to following the instructions was efficient and well managed.
April 15, 2026
Reply from Robotime
Your satisfaction confirms that our service quality meets your expectations.
Reply from Robotime
We greatly appreciate your positive feedback on our customer service.
Santa on skis
Great project, a great job and engineering of this model.It amazes me how much thinking goes into these projects. The quality and clear instructions make it a pleasurable build.
April 16, 2026
Reply from Robotime
Thank you for your thoughtful review! We strive to offer professional and efficient support.
Quick response
Quick response, Easy to obtain a broken light part for the clock I was putting together. Fast shipping also,
April 12, 2026
Reply from Robotime
We’re very grateful for your support and trust. Your encouragement inspires us to keep delivering high-quality products and service.
Reply from Robotime
Thanks a lot for your kind words! It makes us really happy to know you’re satisfied. We look forward to serving you again.
Just a great company to deal with
Just a great company to deal with, I’m 75 years old and am able to manage my purchases easy
April 14, 2026
Reply from Robotime
We truly appreciate your positive review. Your satisfaction is our motivation to keep improving our products and services.
Reply from Robotime
Thank you for your positive remarks. We're very happy to know we could help. If you ever face product-related questions or order issues, please feel free to reach out.
Thank you for the parts needed.
My package arrived with a broken part. I reached out to their service team and they provided the part, I only had to pay for shipping.
April 14, 2026
Reply from Robotime
Thank you for taking the time to share your feedback. We’re pleased to know our assistance was effective. If you have additional questions later, we’ll be happy to support you.
Great kits!
Great kits! Easy to understand directions. Quality materials. Excellent customer service. Have completed 4 Book Nooks & Dreamy Garden House.
April 13, 2026
Reply from Robotime
Your warm feedback means a lot to us. We’re glad that our guidance could help resolve your concerns. If you need continued support, please feel free to contact us anytime.
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