The box was delivered in good time and the presentation was lovely. However, less impressed with the promotional contents of the box. Flanerie facial cleanser, exfoliating scrub, moisturiser and eye c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Expected it being better. A couple of small items seemed like free promotional offers. Didn't feel the value of them came any where near the advertised £200+. Was disappointed.
Company replied
I love getting a package and unboxing it everymonth... I alo love being able to restock items that work and gift ones that dont. It's great because you are introduced to items and brands and ingredien... See more
Company replied
Prompt Delivery, Beautiful Products, Packaged Safely. I have tried most products World Wide, I am a Make-Artist, Hair stylist, over 40 years experience in Fashion. 100 per cent Recommend Rocco Box... See more
Company replied
Company details
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.5
Average
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered mystery box as part of Sky ViP…
Ordered mystery box as part of Sky ViP rewards but did not receive sad described
May 30, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Sky VIP Mystery Box and that you felt the contents did not match your expectations based on the description.
We always aim to provide an exciting selection of beauty products and brands, and we're disappointed to hear that the box you received did not meet the experience you were hoping for.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and product selections. Thank you for sharing your thoughts with us. 🎀
I bought 2 boxes through Sky and they…
I bought 2 boxes through Sky and they were the same inside. Pricing them up, they definitely was not over £200 in there. Disappointing.
May 30, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your experience. As our mystery boxes are packed from a range of available assortments, it is possible for customers purchasing multiple boxes to receive the same selection, although we appreciate this can be disappointing when you're hoping for more variety.
We're also sorry to hear that the contents did not feel reflective of the advertised value. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere.
Your feedback regarding both the duplicate box contents and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
The products were amazing and…
The products were amazing and everything turned up on time
June 5, 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you loved the products and that everything arrived on time. It's wonderful to know you had such a positive experience from delivery right through to enjoying the contents of your box. 😊
Thank you for your lovely feedback and support. We hope to treat you to more beauty favourites again soon! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear you enjoyed the products and found them to be such great value for money. One of the things we love most about ROCCABOX is helping our customers discover and try new beauty favourites at an amazing price.
Thank you for your lovely feedback and support. We hope to treat you again soon! 🎀
Distinctly Average
For what we received I guess the price was ok. However, in the main I did not know the brands, nor my daughter. The majority of the products will not be used. So I will not be signing up to a subscription with Rocca
May 29, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the box didn't quite meet your expectations. Our mystery boxes are designed to introduce customers to a variety of beauty brands and products, including both established and emerging names, but we understand that the selection you received wasn't a good fit for either you or your daughter.
While we're pleased to hear that you felt the box represented reasonable value for the price paid, we're disappointed that the products weren't ones you were excited to use.
We appreciate your honest feedback regarding the brand selection and product suitability, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
This was just not worth it at all.
This was just not worth it at all.
Was advertised to have £200 worth of products in, when in fact whole box was probably worth around £50.
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box did not meet your expectations. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We appreciate your comments regarding the perceived value of the products received and are disappointed to hear that the box did not provide the experience you were hoping for. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
Honestly feels like a scam
Honestly feels like a scam, there’s 5 products in the box that’s meant to be at least £200 in value. One of the items I found for £5 and didn’t bother looking for the rest.
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the Mystery Box and that it left you feeling this way. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.
As a mystery box, the contents and product mix will vary, but we appreciate that the selection you received did not feel reflective of the advertised value or meet your expectations.
Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the products weren't the right fit for you. We understand that beauty preferences are very personal, and while our boxes are designed to offer a variety of products and brands to discover, we appreciate that not every selection will suit every customer.
Your feedback has been shared with our team as we continue reviewing and improving our product selection and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Not sure the products would be to the…
Not sure the products would be to the price Of £200!
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were unsure about the value of the products included in your box. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences.
We appreciate your honest feedback and have shared your comments with our team as we continue reviewing and improving our mystery box offers and overall customer experience.
Thank you for sharing your thoughts with us. 🎀
Not what I was expecting
Not what I was expecting. On the Sky offer say make up and we got all face creams.
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the box wasn't what you were expecting. We understand that if you were hoping to receive more makeup products, receiving predominantly skincare items would have been disappointing.
Our mystery boxes can contain a variety of beauty products across different categories, including skincare, makeup, haircare and bodycare, but we appreciate that the selection you received wasn't the right fit for your preferences.
Your feedback regarding the product mix has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Not worth the money at all
Not worth the money at all. I get other boxes similar to this regularly. This one was filled with tat you can buy off Wowcher for less. Do not recommend.
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box did not meet your expectations. We understand that customers compare beauty boxes based on their previous experiences and personal preferences, and we're disappointed to hear that the products included were not a good fit for you.
Our mystery boxes are designed to offer a variety of beauty products and brands, but we appreciate that the selection you received did not provide the experience or value you were hoping for.
Your feedback regarding the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear you were pleased with your experience. From the packaging to the products and service, it's wonderful to know everything hit the mark for you. 😊
Thank you for your lovely feedback and support. We hope to treat you to more fantastic beauty discoveries soon! 🎀
Excellent
Arrived quickly with great products well worth the money excellent highly recommend
May 29, 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear your order arrived quickly and that you were pleased with the products. It's fantastic to know you felt the box was well worth the money and worthy of a recommendation. 😊
Thank you for your lovely feedback and support. We hope to treat you to more beauty favourites again soon! 🎀
Was under £200 value it stated
I was told the box would be to the value of £200 + but I looked each item up online and the value is no where near £200
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We appreciate your comments and are sorry that the contents did not feel reflective of the advertised £200+ value. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀
Sorry, I would not recommend
Advertised as very expensive products when I could have purchased them separately for under £40. Sorry it’s very disappointing
June 5, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.
We're disappointed to hear that the contents did not meet your expectations and left you feeling unable to recommend the experience. Your feedback regarding the perceived value of the products has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Arrived when promised but as yet have…
Arrived when promised but as yet have not used all of the products
May 29, 2026
Reply from ROCCABOX
Thank you for taking the time to leave your review and for the 4 stars! 💗
We're delighted to hear your order arrived when promised. We hope you're enjoying the products you've had a chance to try so far and that you'll discover even more favourites as you work your way through the rest of them. 😊
Thank you for your support, and we hope you continue to enjoy your ROCCABOX experience! 🎀
Awful!
Awful!! The shoes looked nothing like the advert 😡😡and the smell of plastic overwhelming
May 29, 2026
Reply from ROCCABOX
Thank you for your review. 💗
We believe this review may have been intended for a different retailer, as ROCCABOX does not sell or include footwear in any of our beauty boxes or product ranges.
If this review relates to a ROCCABOX order, please contact our customer service team with further details, and we'd be happy to investigate for you.
Kind regards,
The ROCCABOX Team 🎀
The items in both boxes are amazing
The items in both boxes are amazing, better than I expected and just what my daughters will love
June 5, 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you were pleasantly surprised by both boxes and that the products exceeded your expectations. It's especially lovely to know that you've found items your daughters will love too! 😊
Thank you for your wonderful feedback and support. We hope they enjoy discovering all their new beauty treats! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that your wife is very pleased with the box. There's nothing better than knowing the products have been well received and enjoyed! 😊
Thank you for your lovely feedback and support. We hope your wife enjoys discovering all of her new beauty treats. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're absolutely delighted to hear that receiving your ROCCABOX brings you joy each time it arrives. That's exactly the feeling we hope to create with every box – a little moment of excitement, discovery and self-care landing on your doorstep. 😊
Thank you for your wonderful support and for being part of the ROCCABOX community. We can't wait to bring you more beauty treats in the months ahead! 🎀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.