Took the boys MT10 over as lost steering and kept going out of range so Will diagnosed the problem and fixed it there and then so the boy could use straight away .Excellent customer service as always,... See more
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See what reviewers are saying
Stopped using them last year as the delivery was woeful. Gave them a chance to redeem themselves, ordered some parts showing available that weren't even in stock, worse of all, I was only notifie... See more
The staff are always welcoming and if not swamped by lots of customers are ready to help with all questions you may have RC related. I've never been pushed into buying something I don't need and if yo... See more
Beyond brilliant customer service. Bought myself a 60th birthday present. A Tamiya BBX. Super happy with all the good people at Rochester RC. Especially Pedro and John. They also have a... See more
Fantastic service
September 20, 2023
Very helpful along with competitive…
Very helpful along with competitive prices. What more could you want?
September 19, 2023
Outstanding customer service
From ordering what was right for me, to after sales support, the RRC team on the phone have been amazing.
Advice and updates were much appreciated, wouldn't hesitate to order from them again!
September 18, 2023
Money pit!!!
Rochester’s model shop just got a lot better! Fantastic new premises, more space, more kit and the added benefit of coffee; same brilliant customer service and advice.
September 22, 2023
Always helpful
Staff are very helpful and friendly. Shop has a great atmosphere with the cafe in there too.
September 28, 2023
Really first class customer service
Really first class customer service. No quibble replacement of item sent in error at their cost, which they did not have to do. Very helpful staff so I will be shopping there again.
September 21, 2023
Unprompted review
The help and support from this company…
The help and support from this company is unparalleled! they got me a new ESC and put put the relevant plugs on for and had it on my door step for the following morning!
I will only but my parts and future trucks from these guys !
First class service 😎👍
September 16, 2023
Unprompted review
I couldn't believe how helpful they are.
Honestly I couldn't believe how helpful Pedro was. I told him I wasn't so sure about battery's and charging for the cars I'd bought and the guy makes me 3 step by step videos on exactly how to do it. Absolute superstar thanks Pedro and thanks Rochester Rc
August 17, 2023
Nice quick and simple
August 20, 2023
Best RC shop in the country
Amazing choice of RC vehicles and spares. The staff are very friendly and knowledgeable. The Cafe within the shop is fantastic. It feels more like visiting friends than going to a shop. The website is also brilliant with fast, free delivery.
September 2, 2023
Unprompted review
Top bunch of guys always super helpful…
Top bunch of guys always super helpful and delivery times are always fast.
August 20, 2023
Very very good
I've both popped into the new shop, and had stuff delivered.
The shop is brilliant, great stock, a coffee counter, a workshop, tonnes of stuff on display, all the folk who work in it are friendly and knowledgeable.
The mail order is exactly what you want. Well priced delivery, properly packed.
My new go to for RC
September 4, 2023
Unprompted review
The person I spoke to was so helpful.
The person I spoke to was so helpful and knowledgeable and I was able to purchase the correct product at a good price.
Really friendly people.
August 30, 2023
Fast delivery..
August 18, 2023
The best RC shop in Kent
What a great shop, such helpful and knowledgeable staff.
My husband got into RC Cars at the beginning of the year, we went round all the shops and OMG how rude and unhelpful all the shops in Kent were! We stumbled into Rochester RC, they certainly have restored our faith in people working in this field.
We would recommend them day and night. Thank you for caring, sharing your vast knowledge, being so very helpful and not being rude, belittling or dismissive to a new comer. 😊
August 13, 2023
Unprompted review
Thank you for your help 😊
Best customer service I ever seen. Resolved all my problems immediately.
July 31, 2023
Reply from Rochester RC (Business Closed)
Thabknyou for your feedback. Please knownthat uour total and complete happiness is our number one priority. As such I would encourage you to send us an email at support@rochesterrc.uk or contact the store and reference your review.
Rochester RC Support Team
Friendly caring staff.
Staff are very friendly and helpful, coffee and food clean and tidy, shop well stocked. Prices are very competitive.
August 5, 2023
Superb service!
Excellent service, well packaged, next day delivery!
Will be our preferred RC shop now!!
July 19, 2023
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