Rockbird Travel Reviews 16

TrustScore 4.5 out of 5

4.5

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Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Independent tour operator specialising in luxury Indian Ocean holidays. Client satisfaction is paramount and we go the extra mile to ensure that every aspect of the clients holiday booking is perfect.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. A truly personal service which made our dream holiday to Mauritius a reality.
Alex was extremely knowledgeable, helpful and supportive from coming up with the plans through to support whilst away.
Excellent. Would recommend and will (and am) use again.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Rockbird is the best travel agency we…

Rockbird is the best travel agency we have ever booked with!

Was inspiring to have Alex listen to your wants and needs and put a package together with exactly want you wanted.

Was great to be able to talk everything through with Alex and he was great to have a chat with.

We had a problem at a hotel we stayed at but Alex got it sorted extremely quickly and efficiently as always.

Thank you for being at the end of a text/phone to deal with everything that arose.

Would highly recommend Rockbird for your Mauritius experience as Alex takes time to look after your every need.

April 15, 2023
Unprompted review
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Reply from Rockbird Travel

Thank you so much for taking the time to leave a review Linda. I am so pleased you enjoyed the package we put together and loved talking to you and Ian on your return about the holiday and getting all your feedback

Rated 5 out of 5 stars

Alex dug us out of a hole!!

Alex organised my holiday and was helpful and responsive when getting it booked. We had passport trouble on the way out, and Alex was incredibly helpful in terms of managing a solution with Air Mauritius to make it work. It really highlighted the benefits of using a specialist travel agent who knows the region and the airlines. Had we booked independently we wouldn't have had the traction and relationship with the airline to reach a solution. So a huge thank you, Alex. I would definitely recommend Rockbird Travel. :-)

April 1, 2023
Unprompted review
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Reply from Rockbird Travel

Thank you for the review Valerie - so pleased Emma made it out in the end and got to join you in Mauritius.

Rated 5 out of 5 stars

Superb service

Booked a holiday to mauritius,everything from my initial enquiry to getting there was extremely easy and Alex could not of been more helpful nothing was to much trouble for him,always very quick to answer any quireies I had,the hotel we booked (tammasa) was excellent too. I would not hesitate to recommend rockbird and will definitely use them.agin in the future

March 24, 2023
Unprompted review
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Reply from Rockbird Travel

Thank you so much for your very kind review Vince. Delighted you had a good holiday it would be a pleasure to help you again in the future.

Rated 5 out of 5 stars

Incredible planning and preparation for our Honeymoon from Alex

Alex arranged the travel details for our magical honeymoon. He made the planning process with us so effortless. and made himself available to the hundreds of questions we had for him in such a professional manner.

Our flights were cancelled by the departing airport and Alex was incredibly quick to the post to make alternative arrangements.

Alex’s communication with us was incredibly professional. He even hand held us through the very confusing and necessary Covid paperwork for each country.

Thoroughly grateful to you Alex

August 5, 2022
Unprompted review
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Reply from Rockbird Travel

Hi Kiran, thank you so much for leaving the review. What an amazing honeymoon you had. It was an absolute pleasure to be of assistance to you both.

Rated 5 out of 5 stars

We had a fantastic holiday at La…

We had a fantastic holiday at La Pirogue in Mauritius where the wedding of our son Wesley&Sian was held.Alex was very helpful and efficient in organising everything for us and all the guests including flights,transfers and seats on the plane.He was amicable,attended to all our needs as required.We shall definitely be using his services for holidays in the future.Many thanks Alex for making our stay in Mauritius so enjoyable.
Hamud.

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Nothing was too much for Alex

Nothing was too much for Alex, he patiently answered what felt like a million questions from me and was on hand to guide me through my connecting flights.
Alex went above and beyond to help me and my family find the best deal to get us to Mauritius and we are truly grateful. We will most definitely use Rockbird Travel again!

October 14, 2022
Unprompted review
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Reply from Rockbird Travel

Thank you so much for leaving a review Claire. Delighted that you had a great time in Mauritius and that you managed to make your flight on the way home 😀😅

Rated 5 out of 5 stars

Alex organised a holiday to Mauritius…

Alex organised a holiday to Mauritius and Dubai for us and as usual everything went like clockwork. Great hotel in Mauritius with fabulous staff and top class food. Dubai hotel was well placed on the beach at the palm and again food was very good. I will be using Rockbird again next year.

March 20, 2022
Unprompted review
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Reply from Rockbird Travel

Thanks for the review Allan and so pleased the hotels worked out for you both especially the one in Mauritius

Rated 5 out of 5 stars

Alex was amazing from start to finish

Alex was amazing from start to finish. Always contactable and so helpful and knowledgable of Mauritius.
We actually had a family bereavement the week before we were meant to fly and Alex was so sensitive to the issue and so helpful. He made our holiday booking completely stress free given the circumstances.
Mauritius we will be back.
Funnily enough Alex went out the week after we returned so we stayed in contact and shared our experiences.

April 14, 2022
Unprompted review
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Reply from Rockbird Travel

Thank you so much for leaving a review Brad really appreciate it. Was an absolute pleasure to help you Liz and the kids and I hope you are all well.

Rated 5 out of 5 stars

Excellent Service

We had a great experience with Rockbird Travel from our very first contact. Nothing was too much trouble.
We were kept informed every step of the way before we travelled and even while away we received emails to make sure everything was ok.
Rockbird Teavel is our go to travel agent from now on.

November 28, 2021
Unprompted review
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Reply from Rockbird Travel

Thank you so much for your lovely review of our service Jill. It was an absolute pleasure to help you and so glad you got to see your family.

Rated 5 out of 5 stars

Rockbird Travel have been SUPERB!

I have to say Rockbird Travel have been the best agent we have used ever! Been an effortless experience from start to finish and the communication has been excellent throughout. I’m not going to book direct or with any other agent now.

October 9, 2022
Unprompted review
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Reply from Rockbird Travel

Thank you for the review Darren really appreciate it. Have an amazing holiday!

Rated 5 out of 5 stars

Caring help

We are in our old age !! We had a minor query which was important for us , it was handled with care and a very professional approach

October 3, 2022
Unprompted review
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Reply from Rockbird Travel

Thank you so much for leaving a review Martin. If it’s important for you then no matter how small it may seem then it is important for us and we will always do our best to help. Have a great time in Mauritius and if there is anything else you need help with only too happy to assist.

Rated 5 out of 5 stars

Rockbird travel are excellent!

Alex at Rockbird travel organised my flights to Raleigh and Washington DC very well.

Rockbird helped with problems around a flight cancellation and the successful reorganisation of new flights.

A very good travel agent!
Will aways use Rockbird when flying overseas!

August 31, 2022
Unprompted review
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Reply from Rockbird Travel

Thank you John really appreciate you taking the time to leave a review and always only too happy to help.

Rated 5 out of 5 stars

Alex has been wonderful, Thank you a million times.

Alex has been wonderful. twice he arranged our holiday in Mauritius, flights, transfers, hotels, and twice we had to cancel. In two weeks time (third time lucky) we take our long awaited holiday, so to a very patient and helpful young man we send all our thanks, and good luck in the future for all of your business dealings, we will recommend you to everyone we know about to book a holiday.

October 8, 2022
Unprompted review
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Reply from Rockbird Travel

Thank you Ann and Donald for your very kind review. Not long to go and I am sure this time you will get away and have a very memorable time in Mauritius. Thank you again for your review.

Rated 5 out of 5 stars

Alex is just a breath of fresh air

Alex is just a breath of fresh air. He arranged flights, accommodation and transfers for my entire wedding party (58).

Nothing was too much trouble and he went above and beyond for us all.

If you do anything today then let it be a holiday booking with Alex.

October 8, 2022
Unprompted review
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Reply from Rockbird Travel

Thank you for your review Sian and I hope you have a wonderful wedding and holiday in Mauritius 🇲🇺

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