Rockbrossport Reviews 

362
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers had a great experience with this company. Customers are really happy with the overall quality of the products, frequently finding items like cycling glasses, gloves, and sturdy locks to be exceptionally comfortable and reliable during frequent rides. People also genuinely appreciate the helpful customer service team, noting that replacements and product returns are handled smoothly when unexpected sizing or fit issues happen. Though some customers noted occasional delivery delays and unexpected sizing discrepancies with orders coming directly from overseas warehouses. A few people also mentioned communication difficulties when trying to reach support or experiencing missing parts upon initial package arrival.

What people talk about most

Product

Consumers find product quality to be exceptional, with many reviewers praising the reliable materials, great... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy materials, reliable... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the remarkably... See more

Order

Reviewers highlight ambiguous experiences regarding their orders, as many customers praised the... See more

Customer service

People report positive experiences with customer service, often highlighting prompt replies and very helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order took a while to arrive. No instructions with parcel,but 3 keys. Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through. Like the compact design folded... See more

Rated 4 out of 5 stars

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... See more

Rated 4 out of 5 stars

No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling. Delivery too... See more

Rated 5 out of 5 stars

I ordered a Sold Secure Gold Folding Bike Lock. Received regular updates during transfer, arrived in perfect condition. The lock itself is of high quality, more versatile and easier to use than my U-l... See more


Company details

  1. Bicycle Store
  2. also in
  3. Bike Accessories Store

Written by the company

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Contact info

4.2

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(362)

223 reviews in the last 12 months

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Rated 4 out of 5 stars

The saddle is great

The saddle is great. Very comfortable and as a new rider I was able to go at least three times further than before without getting sore. I like the handle on the back for lifting the bike. The delivery time was quite long I was quoted 5-7 days but it took about 11 days. There was a bank holiday to contend with but the delay seemed to be on the originator end as it took days to even start the journey from China to the uk. Once in this country it only took 2 days to get to me.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Oakley Competition

Easy website, quick delivery, great product, I’ve been using ‘Overpriced Oakley’ for years yes they’re great but when you can have RockBros for a fraction of the cost it’s a no brainer, definitely would buy more from them.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased tail back light

Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....

April 23, 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Dear customer,

We are very sorry for the inconvenience caused.

We sincerely apologize that you received the wrong tail back light and that your messages were not answered in time. This is not the level of service we aim to provide.

Our customer service email system recently had a technical issue, which has now been fixed. This may have caused delays or missed replies, and we are truly sorry for the poor communication.

We would like to help resolve this issue as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.

Again, we sincerely apologize for the inconvenience.

Kind regards,
ROCKBROS Customer Service

Rated 1 out of 5 stars

Absolutely abysmal customer service

Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.

The whole returns system that depends on emailing is ridiculous and outdated.

I have returned my item, it's been delivered and still no refund.

Avoid this company.

May 1, 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Dear customer,

We are truly sorry for the poor experience and the frustration caused.

We understand that waiting for a return response and refund is extremely frustrating, especially after your returned item has already been delivered. This is not the level of service we want to provide, and we sincerely apologize for the delay.

Our customer service email system recently experienced an issue, which has now been fixed. However, we understand this does not change the inconvenience you have experienced.

We would like to check your return and refund status as a priority. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website with your order number and return tracking information. Once received, we will investigate immediately and arrange the appropriate refund as soon as possible.

Again, we sincerely apologize for the inconvenience.

Kind regards,
ROCKBROS Customer Service

Rated 1 out of 5 stars

Order failed at first use

Order failed at first use, no response from customer service

April 20, 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

We’re very sorry for the inconvenience you experienced with your order.

Due to a temporary issue with our email system, we may have missed your message. We sincerely apologize for the lack of response.

Could you please contact us again with your order number via our temporary email: service@rockbrosbike.de, or reach out to us through the online chat in our store? Our team will prioritize your case and assist you as soon as possible.

Thank you for your understanding and patience.

Best regards,
ROCKBROS Team

Rated 1 out of 5 stars

Still haven’t received the product

Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to review the order, that I still haven’t received. Not a great experience considering the price of the product.

April 20, 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi there,

We’re truly sorry to hear that you haven’t received your order yet and for the lack of response to your emails — we completely understand how frustrating this must be.

Recently, we experienced an issue with our email system, which unfortunately caused some replies to not be successfully delivered. We sincerely apologise for this and any inconvenience it has caused.

Could you please contact us at service@rockbrosbike.de
with your order details? Our team will prioritise your case and get this resolved for you as quickly as possible.

Thank you for your patience, and again, we’re very sorry for the experience.

Best regards,
ROCKBROS Team

Rated 5 out of 5 stars

Easy to order & immediate email…

Easy to order & immediate email confirmation; scheduled delivery details and updates received.
Torque Wrench arrived as expected. Quality product, easy to use.
Great service & experience from start to finish as on previous occasions.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great cycling glasses

Great cycling glasses, style and lenses are awesome, these are well worth the money, price, delivery, brilliant.
Can recommend 👏

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Sold secure folding bike lock

I have purchased cycling items from rockbros before and trust the quality.
Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exactly 💯

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order took a while to arrive.

Easy to order took a while to arrive.
No instructions with parcel,but 3 keys.
Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through.
Like the compact design folded and gives a good expansion unfolded so not having to do gymnastics to fit frame onto bike rack.
Have panniers so havnt needed to use big cable ties supplied to fit to bike

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Very frustrating

Very frustrating. I received the bags and few hours later followed the procedure to return them and have not gotten any response from the company. Sent 8 emails. Its a fake company please don’t buy anything from this shop as
Its a scam and you will lose your money.

April 1, 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi there,

We’re very sorry to hear about your experience and completely understand your frustration.

Due to a recent issue with our email system, some of our replies were not successfully sent, which may be why you didn’t receive any response despite reaching out multiple times. We sincerely apologise for this situation.

Please kindly contact us via our temporary support email at service@rockbrosbike.de, and we will prioritise your request and resolve it as quickly as possible.

We truly appreciate your patience and are committed to making this right.

Kind regards,
ROCKBROS Team

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