Had rocket fibre when we moved into our new build property, couple of minor snags setting up but then fairly straight forward and exactly what we need, good reliable broadband with decent download/upl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved from Seethelight recently, & speeds are far superior to what I was getting. Weren't many provider options due to living in a relatively new estate, but I'm very happy I chose Rocket Fibre. Didn'... See more
Company replied
Sharon was absolutely brilliant! Moving into a new build meant our address wasn’t registered. She immediately provided a solution and was kind enough to appreciate our haste requiring broadband as qui... See more
Company replied
We moved into a new property, with the understanding that we would have WiFi. I have a child with disabilities and having no WiFi, was upsetting for him, because he couldn't call those close to him an... See more
Company details
Written by the company
Rocket Fibre are able to offer you ultra-fast, pure fibre internet speeds up to 1000Mbps Download and 1000Mbps Upload. The speed available to your home depends on the area you live in. We will always offer you the fastest speeds available in your area. Our Ultra-fast -Fibre is perfect for busy homes with mum and dad on teams meetings, the kids battling with their friends on the latest 4k game and granny watching her favourite film being streamed in ultra 4k.
Contact info
Unit 5 Perth House, NN17 5JG, Corby, United Kingdom
- 03301227711
- hello@rocket-fibre.co.uk
- rocket-fibre.co.uk
3.9
Great
424 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 1 week
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Absolutely rubbish Internet supplier
Absolutely rubbish Internet supplier, please don't bother signing up with them!
Paying for 900mbps.... getting 400mbps at best, even slower upstairs. Ring doorbell doesn't work as the signal is crap, even with a mesh booster.
Tv watching youtube/netflix keeps buffering which it never did before when I was with zen. Customer service is shocking too!
Edited after rocket fibre response.
Complete lies.. there had been quite a few messages before I wrote this review. And nothing has been resolved! My Internet is even poorer now at 200mbps, I even brought another eero to use as a mesh as advised by yourself. Which made zero difference! The tv keeps buffering which it never did before when I was with zen, and my ring doorbell doesn't work because it's very low on signal. Nothing has been resolved!
February 18, 2026
Unprompted review
Reply from Rocket Fibre
We’re sorry to hear about your experience, but we do feel this review doesn’t reflect the full picture.
Prior to this review being posted, there had been little to no engagement with our support team regarding these concerns. Once you did get in touch after leaving the review, our team worked through the issues with you and they were successfully resolved through guidance and customer education.
It’s important to note that Wi-Fi performance — including speeds in different rooms, mesh performance, and device connectivity (such as doorbells or streaming devices) is heavily influenced by internal factors like property layout, interference, and device capability. These are not always directly related to the incoming broadband service itself.
Our team is always happy to help optimise setups and explain how to get the best performance, which is exactly what happened in this case once we were able to assist you.
We’re glad the issues were resolved and would always encourage customers to contact us directly so we can help quickly and effectively.
Serious Concerns About Data Handling and Complaint Process – Avoid
First complain:
My recent experience with Rocket Fibre has raised significant concerns regarding customer data management and complaint handling.
I strongly advise customers to think carefully before storing any card or bank details on this platform.
Communication has been poor, and responses to formal complaints have been slow and unclear. When issues arise involving payment information, you expect transparency, accountability, and proper documentation. That has not been my experience.
In addition, I have concerns regarding how customer data is handled under UK GDPR standards. Companies operating in the UK should demonstrate clear compliance, strong internal controls, and a structured complaints process. I did not see sufficient reassurance in this area.
Another concern is the lack of a visible physical office where customers can escalate matters formally or deliver correspondence in serious situations. For a telecom provider handling recurring payments, this is worrying.
For these reasons, I cannot recommend this provider. AVOID SHARE YOUS CARD BANK DETAILS!
Proceed with caution.
————————————-
Second Complain:
THIS RESPONSE IS NOT ACCURATE.
FOR THE LAST 12 MONTHS, PAYMENTS HAVE BEEN MADE USING MY PERSONAL CARD. MY PAYMENT DETAILS WERE UPDATED APPROXIMATELY 12 MONTHS AGO.
ON THE 13TH MONTH, WITHOUT MY CONSENT OR ANY NEW AUTHORISATION, AN ALTERNATIVE CARD BELONGING TO A THIRD PARTY WAS USED. I DID NOT AUTHORISE THIS CARD TO BE USED AS A BACKUP PAYMENT METHOD.
IF A CARD BELONGING TO ANOTHER PERSON REMAINED ACTIVE ON MY ACCOUNT WITHOUT EXPLICIT AND CURRENT CONSENT, THAT REPRESENTS A SERIOUS FAILURE IN PAYMENT CONTROL AND ACCOUNT MANAGEMENT.
I DISPUTE THE CLAIM THAT THIS WAS A PROPERLY AUTHORISED PAYMENT METHOD FOR CURRENT USE. HISTORICAL USE DOES NOT EQUAL PERMANENT OR IRREVOCABLE CONSENT.
CUSTOMERS SHOULD BE EXTREMELY CAREFUL ABOUT SAVING CARD OR BANK DETAILS. ENSURE THAT ONLY ACTIVE AND AUTHORISED PAYMENT METHODS REMAIN ON YOUR ACCOUNT.
I MAINTAIN MY CONCERNS REGARDING DATA HANDLING, PAYMENT OVERSIGHT, AND COMPLAINT TRANSPARENCY.
PROCEED WITH CAUTION.
___________________
Third Complain:
AVOID – Charging Without Service, Blocking Switch & Serious Billing Concerns
My experience with Rocket Fibre has escalated from a simple billing issue to a serious consumer rights concern.
For 12 months I paid using my personal card after updating my payment details. Despite this, a previous card linked to a former joint account remained stored on the system and was treated as an alternative payment method.
When this issue was disputed, instead of resolving it properly:
• A final bill was issued extending charges until March
• My service stopped working over the weekend
• A cease date was placed in the OFNL system, preventing my new provider from activating service immediately
So I am currently:
• Being billed
• Without working broadband
• Blocked from switching immediately
This is unacceptable.
My home relies on smart infrastructure, including heating and energy systems. With temperatures in Bicester around 2°C, loss of connectivity has had real impact on my household. I was forced to arrange alternative accommodation due to the disruption.
I also strongly question the practice of retaining multiple payment methods without clear and current consent. Customers should carefully review what cards remain saved on their accounts.
The complaints process has been defensive rather than solution-focused, and I have had to escalate this matter to the relevant regulators.
If you value transparency, switching freedom, and clear billing controls, think carefully before signing up.
Proceed with caution. DO NOT SHARE YOUR BANK CARDS DETAILS WITH THIS COMPANY!
February 13, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for your review. We take concerns relating to payment security, data protection, and complaint handling extremely seriously, and it is important to clarify the facts of this matter.
Rocket Fibre operates in full compliance with UK GDPR, and all customer payment details are processed securely through regulated payment providers we do not store sensitive card data directly on our systems.
In this instance, the account had multiple authorised payment methods saved for recurring service charges. One of those cards expired, and our records show that several automated reminders were issued requesting that the payment details be updated.
To avoid interruption to an active service, our billing system automatically collected the outstanding balance using an alternative valid payment method already authorised on the account. This follows standard subscription billing practices used across the telecommunications industry.
Following the payment, the customer contacted our office disputing the charge and requesting that funds be returned to a payment card not registered to the customer. The payment method in question had been successfully used for recurring service charges since the account was opened, with no previous disputes or concerns raised. During this interaction, the conversation became aggressive, and the customer stated they would come to our office if the matter was not resolved immediately.
While we always aim to resolve concerns professionally and constructively, Rocket Fibre operates a zero-tolerance policy toward abusive, aggressive, intimidating, or disrespectful behaviour. We have a duty of care to provide a safe working environment for our employees and will always act to protect our staff. Where such behaviour occurs, it is handled in line with our Terms and Conditions.
For transparency, Rocket Fibre maintains a structured and documented complaints procedure aligned with UK regulatory expectations. Although we do not operate a public walk-in office which is standard for many modern telecom providers customers can formally contact us through established channels so that all correspondence is properly logged, investigated, and responded to appropriately.
Our records demonstrate that billing notifications were issued, authorised payment methods were used, and security and data-handling procedures were followed correctly throughout. We remain committed to professionalism, regulatory compliance, and high service standards.
Great support and assistance from the…
Great support and assistance from the team.
February 13, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for your kind feedback.
We are really pleased to hear that you received great support and assistance from the team. Delivering helpful, responsive service is something we always aim for, so it is great to know this was reflected in your experience.
Kind Regards,
Rocket Fibre Team
OFNL network connection
Router was delivered in less than a day and the network was set up as soon as the connection went online so our new home was set up with Internet and TV services very quickly.
No problems with the service after the first month.
A query I had was dealt with promptly
February 11, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for taking the time to share your experience.
We are really pleased to hear that your router was delivered quickly and that your OFNL network connection was set up as soon as your service went live. It is great to know your new home was up and running with Internet and TV services so smoothly.
We are also glad to hear the service has been stable after the first month and that any queries you had were handled promptly. Providing reliable service and responsive support is really important to us, so your feedback means a lot.
Kind Regards,
Rocket Fibre Team
AVOID!
AVOID!!
My experience with this company recently has been a nightmare. Lack of transparency, customer service is not good at all.. there is absolute lack of empathy towards their customers and just made the situation worse.
I’m trying to close my account but they keep bringing up different invoices and have threatened/coerced me to pay for services they are not rendering despite the fact that I have now moved out of the property.
Definitely not recommended!! Avoid while you can.
February 6, 2026
Unprompted review
Reply from Rocket Fibre
We previously requested some additional details but have not yet received them. Unfortunately, without this information, we’re unable to locate your records or identify the event you mentioned. Please share the requested details so we can look into this for you as soon as possible.
Reliable and fast
Reliable and fast, only have a month or two and so far its veen great, only cut out once.
February 5, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for your review. We’re glad to hear you’re finding the service fast and reliable, and that your experience so far has been positive. If you ever do experience any issues, our support team is always here to help.
Kind Regards, Rocket Fibre Team
Please avoid !
Please avoid !
Rocket Fibre agents were rude, unprofessional, unhelpful and lacked manners.
My WiFi signal was weak despite having a small new build home.
My internet was accidentally cut off by Rocket Fibre and they did nothing proactive to resolve. I had to intervene and speak to OFNL (who RB blamed) to get things moving. The issue was nothing to do with OFNL. There was no apology or explanation.
I moved provider to one who is far superior. I have stronger wifi signal and the reps are very polite, helpful and friendly.
Rocket Fibre modems are cheap rubbish, as is the service. Do not sign up to this company.
January 1, 2026
Unprompted review
Reply from Rocket Fibre
We’re sorry to read your comments, as they don’t reflect the experience of the overwhelming majority of our customers. We take feedback seriously and investigate all concerns thoroughly, however we’ve found no record that supports the issues described here.
Our team works hard to deliver reliable connectivity and professional support, and we always step in quickly when third-party infrastructure is involved to ensure faults are resolved as efficiently as possible. The routers we provide are widely used across our network and typically deliver strong in-home coverage, although our support team is always happy to help optimise WiFi performance where needed.
Having looked at your Trustpilot activity, it appears you set a very high bar for service providers something we genuinely respect even if it means we occasionally fall short of your expectations. That said, we remain committed to delivering a level of service that most customers are very happy with.
Should you wish for us to review anything further, our support team is always available to assist.
Can’t recommend enough !
The whole process from start to finish was so easy. We picked the router up and had no issues connecting it. The app is very easy to navigate.
For the 1st time in 7 years we have perfect internet over 3 floors, wish I’d known about you sooner !
January 9, 2026
Unprompted review
Reply from Rocket Fibre
Thank you so much for the recommendation! We are absolutely thrilled that after seven years, you finally have perfect internet reaching every floor of your home.
It is great to know that the setup was a breeze for you and that the app has been easy to use.
Kind regards,
Rocket Fibre Team
Far better than Seethelight
Moved from Seethelight recently, & speeds are far superior to what I was getting. Weren't many provider options due to living in a relatively new estate, but I'm very happy I chose Rocket Fibre. Didn't request a modem with my original order which was an oversight on my part, as i had no idea how complicated trying to configure my old modem would be. I very strongly recommend getting an eero router through Rocket Fibre when you place the order. The eero app used to control devices etc is very good too. Only reason It's 4* is their staff couldn't help me get online with my own router before I upgraded my product within the first few days to resolve the issue. I imagine it's because it isn't their hardware & now I won't have that problem.
January 14, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for choosing Rocket Fibre and for sharing your experience. We are thrilled to hear that your speeds are now far superior and that you are enjoying the eero router and app.
We appreciate your honest feedback regarding the setup of your own hardware. You are exactly right that it can be complicated to configure third party modems, which is why we always suggest the eero to ensure the best possible experience. We are glad that upgrading to our hardware resolved the issue and got you online.
Welcome to the community and thank you for the strong recommendation!
Kind regards,
Rocket Fibre Team
Best ISP in the UK for Pro Gaming
I recently switched from Zen to Rocket Fibre, and the transition was seamless as Rocket Fibre handled everything for me.
The 1Gbps package works perfectly with constant speeds and great stability—especially on the static IP, which I opted for at an extra £4.99. Overall, I’m getting the same quality for a lower price, plus the Eero 6+ router was included.
The biggest surprise, however, has been the ping. It’s a rock-solid 8ms with no fluctuations. As a pro player, this is a total game-changer.
In my opinion, this is the best internet service in the UK. The pricing is among the lowest on the market, while the quality of service is absolutely fantastic.
January 25, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for such a detailed review! We are absolutely thrilled to hear that we have become a game-changer for your pro gaming setup.
Hitting a rock-solid 8ms ping and maintaining that stability is exactly what we love to see. It is great to hear that the transition was seamless and that you are getting the most out of the 1Gbps package and the Eero 6+ router. We really appreciate the recommendation and are proud to be your provider of choice.
Kind regards,
Rocket Fibre Team
Fast Delivery of the router and no…
Fast Delivery of the router and no delay in getting access to my internet
December 27, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for the review. We are pleased to hear that your router was delivered quickly and that you were able to access the internet without any delays. Providing a fast and seamless start is exactly what we aim for.
Kind regards,
Rocket Fibre Team
Fantastic quick set up
Fantastic quick set up - I was online next day while the other big brands said it would take weeks to turn my service on.
Great quick support. Couldn’t recommend more
January 21, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for the recommendation! We are delighted that we could get you online the very next day. While others might take weeks, we pride ourselves on being quick and efficient. It is great to hear you are enjoying our support and service.
Kind regards, Rocket Fibre Team
Rubbish service avoid at all costs
Rubbish service avoid at all costs. They will sell tou a router @ £67 then at the end will want £110 be carful.
January 20, 2026
Unprompted review
Reply from Rocket Fibre
We’re sorry to hear that you feel this way. Our terms and conditions clearly explain that any router provided during your service remains our property and must be returned at the end of your agreement. If the router is not returned, a non-return charge is applied to cover the cost of the equipment.
We always encourage customers to review the agreement details at the point of sign-up, and our team is happy to clarify anything that may be unclear. Please get in touch with our support team so we can help resolve this for you.
Helpful customer service
Helpful customer service, good comms and easy to set up account with competitive rates.
January 19, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for the review! We are glad to hear that you found our customer service helpful and the account setup process easy. Providing clear communication and competitive rates is very important to us, so it is great to know we hit the mark for you.
Kind regards,
Rocket Fibre Team
Super happy with the service received…
Super happy with the service received to find the right package for us in our first home. Really quick delivery of the router aswell!
December 18, 2025
Unprompted review
Reply from Rocket Fibre
Congratulations on your first home! We are super happy that we could help you find the right package for your needs. It is great to hear that your router arrived quickly and that you are pleased with the service so far.
Kind regards,
Rocket Fibre Team
Fantastic service
Fantastic service and fast internet speeds! Efficient communication with a quick response time from the friendly team. Would definitely recommend!
January 16, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for the recommendation! We are delighted to hear that you are enjoying our fast internet speeds and efficient communication. Our friendly team takes great pride in responding quickly to our customers, so it is wonderful to know you had such a positive experience.
Kind regards,
Rocket Fibre Team
Recommend!
Extremely simple to set up! No issues so far at all. The app is very user friendly!
December 24, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for the recommendation! We are happy to hear that the setup was simple and that you are enjoying our user friendly app. It is great to know that everything is running smoothly for you.
Kind regards,
Rocket Fibre Team
I switched over to Rocket Fibre after…
I switched over to Rocket Fibre after coming from 1310 after having extremely high packet loss, massive ping spikes and an overall underwhelming and inconsistent performance. Since switching to Rocket Fibre I have been immensely happy with the service provided and they provide speeds which I pay for and a consistent performance all across the board. I cannot recommend RF enough to anyone looking for an extremely good consistent connection.
January 13, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for the recommendation. We are glad to hear that switching to Rocket Fibre has provided the consistent performance and low latency you were looking for. Providing the speeds you pay for with a stable connection is our priority, and we are happy to have improved your experience so significantly.
Kind regards,
Rocket Fibre Team
I have recently moved into a new build…
I have recently moved into a new build estate and chose Rocket Fibre as my internet provider. Initial contact was brilliant and contacting the office is quick and simple.
Setup on the day stated and not looked back since. No issues with my connectivity to date and price is on par with all major internet providers.
I’m just waiting for an update of the services so I can have faster speeds but I believe that this will be in the near future
No complaints from me :)
January 7, 2026
Unprompted review
Reply from Rocket Fibre
Thank you for choosing Rocket Fibre for your new home. We are glad to hear that your initial contact and setup went so smoothly. Our team works hard to make sure getting online is quick and simple for everyone moving into new estates.
It is great to know that you are enjoying reliable connectivity at a competitive price. Thank you for the support.
Kind regards,
Rocket Fibre Team
Brilliant service
The service that I received has been fantastic.
From completing the form online, having the router delivered, connecting to my devices has been very easy. Very user friendly, with no complications.
I have been contacted every step of the way.
I have nothing but praise. Let’s hope it continues this way.
November 20, 2025
Unprompted review
Reply from Rocket Fibre
Thank you for the fantastic review. We are so pleased to hear that your experience from start to finish was smooth and simple. Providing a user friendly experience and clear communication is exactly what we strive for. We are committed to making sure your service continues to be excellent.
Kind regards, Rocket Fibre Team
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