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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often highlighting their dedication to providing outstanding support. The customer service is frequently described as exceptional, with many people appreciating the quick response times and the personalized, human approach, noting the absence of AI chatbots. The service itself is highly regarded for its efficiency and reliability, with many consumers experiencing significant improvements in website speed and performance. However, some customers were dissatisfied with ongoing server issues, particularly with the AMS server, which led to downtime and slow sites. A few other people also expressed concerns regarding certain interactions with staff, leading to frustration and issues with communication and problem resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the support team's speed,... See more

Website

Reviewers mention positive feedback about website performance. Many customers praise the incredibly fast load... See more

Service

Users describe positive interactions with service, highlighting the amazing, knowledgeable, and super-fast... See more

Response time

People report positive experiences with response times, consistently highlighting the speed and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

I’m extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable—making my life so much easier. Every time I needed assistance, he quick... See more

Rated 5 out of 5 stars

Ahsan Khan is the best professional I’ve ever spoken with! His service went above and beyond my expectations! I can’t believe Rocket has employees who do absolutely everything for their customers! He... See more

Rated 5 out of 5 stars

I recently opened an account to host a couple of client sites, and the experience has been great. I had a couple of queries whilst migrating the sites, and they answered everything via livechat, in le... See more

Rated 5 out of 5 stars

I absolutely love Rocket.net! Everything works professionally and the platform is rock solid. What stands out the most is the support team—they are incredibly fast, efficient, and helpful. It's the be... See more


Company details

  1. Web Hosting Company

Written by the company

Rocket.net is an all-in-one Managed WordPress Hosting platform, made simple for websites of all sizes. Effortless control panel, blazing fast speed, and built in website security.


Contact info

4.8

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE

I'd like to commend Jiresh and Fhumurani for their outstanding service. They did everything, going above and beyond the call of duty to attend to my application and get me connected. I will be forever grateful for the mist pleasant experience I had. I would and will recommend Rocket Net to anyone looking to get fibre connection. Thank you gentlemen.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing site performance

Amazing site performance
The dashboard is very convenient to work with.

Really good service!
Very fast and professional response.

The company seems to be looking to the future and continuing to improve for the benefit of their customers.

One of the best managed WordPress hosting I have come across with!
recommended!

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

International presence, fast performance, great support team

Not many hosts can boast proper global caching options for smaller site owners like myself. Moving from Fastly was a challenge as I needed a host with full site edge caching that could easily be cleared given how often we post new content. We were able to work with the Rocket.net team to build a new solution that fits our needs perfectly. The move to Rocket cut our hosting costs by 50% but we still had the power of a global, high performing CDN with lots of security features and a custom plugin to quickly purge select content. On good days, we see a cache hit delivery ratio sometimes reaching as high as 96%. It also makes for easy work to keep all our metrics in the green bands on Core Web Vitals. I would recommend them not only because of their network, but because of how supportive their team is and how willing they were to help a small customer such as myself work out a custom caching solution. For the first time in a long time, I can focus much more time on content creation rather than worrying about constantly tinkering under the site's hood.

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

Big fan of Rocket.net

Big fan of Rocket.net

Firstly, the hosting is great.
Support is smart and excellent when it really matters.

Overall -- I cannot wait for future speed optimizations and more features to compete with competition closing in.

Still highly recommended.

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Rocket.net is one of the fastest…

Rocket.net is one of the fastest managed WordPress hosting in the entire world. Seriously! you should not look anywhere else. I recommend their hosting to my all clients. I have been optimizing WordPress-based websites for almost 5+ years and I recommended many hosting like WP Engine, Kinsta, Cloudways, Flywheel, and many other who claims they are one of the fastest WordPress managed host. They even make people fool by naming managed hosting as they manage nothing and for each feature, they charge tons of hidden fees. One of the other main reasons is Ben Gabler who is the Founder & CEO of the company always there for you. They focus their customer first and I seriously bet if you are going with so-called managed and fastest WordPress hosting like Kinsta, WP Engine, or others you are going to waste your ton of money, time, user experience, and rankings too. I highly recommend Rocket.net if you are looking for serious, honest, genuine, and one of the fastest WordPress hosting on the entire planet where the CEO of the company lends for you to help!

Thanks, Bilal

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

I switched over to Rocket because I had read the outstanding reviews and I haven't been disappointed. I tried Bluehost and Cloudways, both of which were horrendous. But with Rocket, everything just worked. My website is faster, the customer service is outstanding, and the interface is really easy to use. Definitely worth it! :)

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

A Great hosting provider that is second to none!

I signed up for Rocket.net approximately 7 months ago based on a bloggers review and carried out some further research online, and due to the great reviews decided to choose them as my web hosting provider. I have taught myself wordpress and other technical related issues, but had one problem when trying to connect my domain, and reached out to support. I was contacted by Ben who took the time to review the problem and then provided a solution solving the connecting issue.

Just a few days ago, I had to make the tough decision to leave and find a very low cost shared hosting, as I'm currently helping to financially support my wife's Ukrainians family in relation to the well publicised situation, and this affect our financial circumstances.

I signed up for a low value web hosting just to purely keep my website active, and within less than 24 hours, Ben reached out to me having seen my rationale for leaving, and a few emails later Ben had kindly agreed to allow me 12 months hosting subscription free for 2 sites.

Site 1 is new and helping to teach newbies wordpress.
Site 2 will be a brand new site promoting Ukraine although further research is needed on my part before deciding on a domain name and the type of content that I'll need to produce.

I have to say that I have nothing but respect and admiration for Ben and Rocket.net, they are a truly professional web hosting company with staff and a CEO that clearly care about their customers and offering a superior experience, right down to an intuitive dashboard, easy to navigate and gives for a fantastic user experience.

Rocket.net have and will continue to have a loyal customer.

If you are searching for a great web host provider, and have just come across Rocket and unsure, then all I can say is do not think twice, sign up for an account and you will not be disappointed.

I have spent some time previously looking for a good host and a good, optimised, well coded theme and as a result, I have an amazing Google Pagespeed and good Gmetrix score.

Obviously this is partly due to the theme, but, I think importantly it comes down to a great web host who truly know their job and are experienced in the industry and so this is reflected in not just the customer service, but level of professionalism that provide and the fast scores mentioned above.

All I can say now is that Rocket.net clearly ROCK.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

The fastest and most secure WordPress hosting to date

The fastest and most secure WordPress hosting to date
I've been hosting our marketing sites with Rocket.net for over one year now and the experience has been amazing. While the speed and security is great, their support truly is top notch. There have been several times when we had issues far beyond the scope of typical hosting support and their team did not hesitate to jump in and solve the problem. If you're looking to put your WordPress hosting on autopilot, I highly recommend Rocket.net!

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

One of the Good hosting but need to improve support

Sorry for my previous review! But I don't agree with them completely that I tried to cheat them. I actually was new and when I had applied for their hosting I found I mistakenly not bought hosting from my main business account and I had immediately canceled their subscription I didn't use their coupon code or free hosting even for an hour and then I tried to do with another account so they became so rude and immediately suspended my account without listening to me for a single time. Then, I tried to buy their hosting with multiple accounts and they immediately ban me though I even paid for their subscription I mean the full price but they didn't allow me, but I won't argue on that.

I have never spoken to their staff member badly at all if they believe I did that so I apologize.

Their hosting is good also their support is good in terms of fast response and technical support too but they actually for me at least are too much rude, I even told them that they can see how many times i used coupon. And, also I never used their coupon multiple times in fact I paid full prices but they canceled and refunded and banned.

I just wanted to use their hosting because they are a really good host provider and also support is good but for me at least they were rude.

Sorry, rocket.net team to bother you a lot. I can recommend them if you are looking for good host for your wordpress hosted sites.

April 17, 2022
Unprompted review
Rocket.net logo

Reply from Rocket.net

Hello,

First and foremost, you violated our terms of service by trying to use a coupon six different times with six different email addresses/names, when it's intended for first time customers only.

Second, when chatting with us (over 14 times trying to deceive every staff member we have), you were extremely rude to our staff and we simply will not tolerate that.

Third, we have been in the hosting industry for over 20 years. To say we’re not secure and new is just beyond ridiculous and far from accurate.

I’m sorry you feel you were treated wrong, but we stand behind our terms of service where we only allow our $1 launch coupon for NEW customers and I will not tolerate someone abusing our staff with childish behavior.

Rated 5 out of 5 stars

Best possible WordPress optimised hosting available

Rocket.net gives us the best possible hosting service with all the advantages of CloudFlare Enterprise. This is a huge benefit compared to any other CDN. The years of experience that CEO Ben and his technical support team have really shows through on their focus on making a WordPress optimised hosting experience that really has no equal. Being 100% confident that our clients websites are fast, secure and running on the highest grade hardware and networks makes growing our business and delighting clients much easier than ever before.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Agencies, you need Rocket.net

Running a digital marketing agency is tough enough, let alone having to worry about what server to pick out for your clients. We needed a partner to help us deliver the best Wordpress experience to our clients and their customers.

We tried them all: Kinsta, Flywheel, Cloudways- the “wow” factor wasn’t there for the price they were charging.

After switching to Rocket.net, immediately we could see a huge difference in performance and the level of customer support was unmatched. They truly care about their customers and have continued to improve the platform to make them the only choice in WordPress hosting.

Our agency is extremely thankful to have a partner like Rocket.net; we leave the server management to them, while we spend time working with our clients.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Gave Up The Server Admin'ing & Never Been Happier

I was getting tired of managing my server. I found Rocket.net and they completely took over every aspect. The support response speed is lighting fast. The support team is ridiculously smart and polite. This hosting company really has your back.

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

9.5/10 Better than Kinsta.

9.5/10 Better than Kinsta.
I saw a few recommendations on Facebook but due to the spammy dishonest nature of hosting I assumed this was another host trying to oversell.

I had issues with SG and their php workers breaking sites with too many admins working for the cost I left, I should not have to deal with this.

I moved to kinsta I still wasnt happy, but it seemed more consistent and that was acceptable. But the site is slow outside of origin server region (HK).

I wanted <2 second loads ideally.

What happened?
I took wp-speedmatters recommendations and tried it, expecting that I would be canceling.

They migrated my website, with some issues due to providing them kinsta login, not the source (siteground).
After this they had the new site up in minutes working perfectly.

Speed tested them (kinsta who was fully optimized) vs the siteground copy rocket took that was bloated and not optimized.

Results?
Site loads consistently, worldwide.
1-2seconds, TTFB is a crazy 20-40ms, FCT is even crazier at 400ms.

How about Kinsta? TTFB 750ms, FCT 1.4s, Its a joke.
Kinsta is all marketing and they cannot walk the talk outside orgin server regions.

Fastorslow.com (to test speed worldwide)
97 for rocket.net
47 for kinsta.com

HUGE DIFFERENCE.

GT Metrix

Rocket.net
Grade - A
Performance - 97%
Structure - 97%

Kinsta.com
Grade - C
Performance - 72%
Structure - 94%

This is horrible for kinsta as this was using their CDN and rocket cache plus fully optimized database that went from 69,000kb to 13,000kb and autoload and crons stripped down.

Rocket.net is the fastest web host ive ever used, having managed is great for minor and small issues that I personally cannot deal with at random times of the day.

Will be using them for all critical websites and ecommerce in the future.

UPDATE: 1.5 Months later.

Company has impressed on impression. Its shocking what a great company this is.

Their support is the perfect balance of going above and beyond and educating you as a user. They make all the premium hosts I used look like F class hosting, vs A class for rocket.net.

I will never use Kinsta, WP Engine, Pantheon, Flywheel again.

But what always shocks me is the speeds, its just insane. Their the best value and fastest host on wordpress and I honestly would not recommend anyone else as rocket.net will become the top host in wordpress when more people find this out.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

The fastest and most cost-effective hosting going right now

I've been hosting with Rocket.net for 2 weeks and it has been a great experience so far. I got my sites quickly migrated onto their servers and saw an instant speed increase from the old host for half the price and no restrictive php worker limits. The Rocket.net support is world-class and all of the team are very helpful and knowledgeable at what they do. I highly recommend Rocket.net for hosting, as the fastest and most cost-effective hosting going right now.

February 23, 2022
Unprompted review

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