Have had several problems in the past with the company and support. However, since the migration it seems they have taken it more seriously. I had an inquiry and Pablo solved it within minute... See more
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See what reviewers are saying
I really appreciate your service ❤ The way you made your payment within 3 working days . And also when I come up with my problems you always support respond in time 💯 And I really enjoyed Pa... See more
Company replied
Amina, of Rocket21 has proven to me that he she is the best support team personnel I have encountered in Rocket21, she will go far to make sure your problem is escalated not only that she will make... See more
Company replied
TO ALL TRADERS ! Had anyone actually revived a payout yet could you please leave a comment below if so !! I’m constantly being told most withdrawal requests have been processed but I think it’s pur... See more
Company replied
Company details
About Rocket21 Challenge
Written by the company
Contact info
United States
- support21@rocket21challenge.com
- rocket21challenge.com
3.5
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rocket21 Challenge
Hi Jesiuska,
Thank you so much for your feedback! We’re happy to hear that Andrés provided you with great service. We’ll be sure to pass along your appreciation to him. If you need anything else, feel free to reach out!
Thanks again for choosing Rocket21!
Best regards,
Rocket21 Team
Jhoan was very quick in replying and…
Jhoan was very quick in replying and resolved my issue in a smooth manner and he listened to my opnion deeply. I really appreciate Jhoan’s service
January 19, 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Avninder,
Thank you for sharing your experience with us. We're glad to hear that Jhoan was able to resolve your issue quickly and efficiently. We truly appreciate your recognition, as we always strive to provide quality service. If you have any further questions or need assistance in the future, feel free to reach out to us.
Thank you for choosing us!
Rocket21 Team
Great customer service!
Pablo at customer service was awesome...had my problem resolved within minutes.
January 18, 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Stanley,
Thank you for sharing your feedback with us! We’re so happy to hear that Pablo was able to resolve your issue quickly and that you had a great experience. We’ll be sure to recognize him for his outstanding service. If you need any further assistance, feel free to reach out!
Thank you for choosing us!
Rocket21 Team
Hit my trading Goal too soon.
I hit my trading Goal too soon. 3rd day of 5. Had at least 10 questions for Pablo. It took some time but he explained everything I needed to know so I can complete my last trading Phase. This is my second Challenge and Pablo explained exactly what I needed to know. I appreciate that.
January 17, 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Robert,
Thank you for your thoughtful review! We're so glad to hear that Pablo was able to help you hit your trading goal and provide the support you needed for your second challenge. It’s great to know that his explanations made a difference in helping you complete the last phase. We truly appreciate your feedback and will make sure to recognize Pablo for his excellent assistance.
If you ever have more questions or need further support, don’t hesitate to reach out!
Thanks for choosing us!
Rocket21 Team
Pablo help me with all my questions and…
Pablo help me with all my questions and my problem
January 16, 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Reynaldo,
Thank you for your review! We're happy to hear that Pablo was able to assist you with all your questions and resolve your issue. We’ll make sure to recognize him for his excellent support. If you need further assistance, don’t hesitate to reach out!
Thanks for choosing us!
Rocket21 Team
Reply from Rocket21 Challenge
Hi Joakim,
Thank you for your review! We’re so glad to hear that you had a great experience with our live chat, and that Diego did a good job assisting you. We’ll be sure to pass along your kind words to him!
If you need any further assistance, don’t hesitate to reach out. We’re always here to help.
Best regards,
Rocket21 Team
Andres was very helpful and fast in…
Andres was very helpful and fast in assisting me with my concerns.
January 8, 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Karen,
Thank you so much for sharing your feedback! We're thrilled to hear that Andrés was able to assist you quickly and effectively. We’ll make sure to recognize his great work within our team!
If you need any further assistance, don't hesitate to reach out.
Best regards,
Rocket21 Team
Andres was very helpful
Andres was very helpful. I asked a question and he answered it really fast!
January 7, 2025
Unprompted review
Reply from Rocket21 Challenge
Hi Nikos,
Thank you for your kind words! We’re glad to hear that Andrés was able to help you quickly and effectively. We’ll make sure to recognize his excellent support within our team.
If you have any more questions, don’t hesitate to reach out!
Best regards,
Rocket21 Team
Rocket 21 is a scam!!
Rocket 21 is a scam!!! I went on there discord to ask questions about all the unpaid payouts I see posted on here and on YouTube. I wanted to do my research before o gave a prop firm my hard earned money. When I asked them they immediately said I was lying and ask for proof. I posted the proof but there server would not allow me to post a few YouTube videos with testimony. After my post they ban me on the server for a few hours. Then immediately went into damage control to talk about how great they are. These guys are super duper shady. I would not give these scammers a penny and I suggest you go anywhere but here !
January 5, 2025
Unprompted review
Reply from Rocket21 Challenge
Dear Ryan,
We regret that you have experienced this misunderstanding, and we hope to assist you in obtaining the information you need.
Withdrawals are more than just transactions; they represent the tangible rewards of your trading efforts. Understanding the withdrawal process ensures that you can effectively plan your trading strategy and know when to request your earnings.
By familiarizing yourself with the withdrawal process at Rocket21, you can make informed decisions, avoid delays, and maximize the benefits of your trading activities. All this information is readily available in our knowledge center, where you can learn the steps needed for a successful withdrawal.
Before making a final judgment about our services, we encourage you to contact our support team via live chat or email to get all the information you need and clarify any questions regarding the banning of your account on our server.
Your satisfaction is important to us, and our support team is available 24/7 to help with any concerns you may have. We appreciate your cooperation and understanding as we work together.
Best regards,
The Rocket21 Team
Reply from Rocket21 Challenge
Hello César,
Thank you for leaving us your review! We're glad to hear that our team was very kind to you. If you could mention the name of our support agent, it would be great so we can recognize their effort and the attention they provided.
We look forward to serving you again!
Best regards,
Rocket21 Team
King diego help me very well
January 3, 2025
Unprompted review
Reply from Rocket21 Challenge
¡Hola Eddward!
Nos encanta saber que Diego te ayudó tan bien. ¡Sin duda, le haremos saber tu agradecimiento! Tu opinión es muy valiosa para nosotros.
¡Esperamos poder seguir asistiendo en todo lo que necesites!
Rocket21 Team
Quick response
Every time I contact support, I receive an instant response and clear answers to my questions. Rocket21 has the best customer service I've ever experienced! Every team member I've dealt with has been awesome, and this time Andre was very friendly and professional.
December 31, 2024
Unprompted review
Reply from Rocket21 Challenge
Hi Ashraf!
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such positive experiences with our support team. It’s fantastic to know that Andres was both friendly and professional in assisting you. We’ll be sure to recognize him for his great work!
Your feedback means a lot to us, and we’re always here whenever you need assistance.
Rocket21 Team
Andres is love andres is life better…
Andres is love andres is life better than support team ❤️
December 24, 2024
Unprompted review
Reply from Rocket21 Challenge
Hi Isiah!
Thank you for your awesome review! We absolutely love that you had such a positive experience with Andres. He truly is a valuable member of our team, and your feedback means a lot to us. We’ll be sure to let him know how much you appreciate his help!
We’re always here whenever you need us.
Rocket21 Team
Guys I recommend you dont use rocket21…
Guys I recommend you dont use rocket21 because if you get funded you will see how much they dont make sanse like the first tell you there is a profit cap so lets say I make of a 10k account 1000 $ they can only pay me 5 of it thats the profit cap and after that there is a profit split that we all know about thats 80/20 so you get only 400$ of the 1000$ and after you withdrawal they delete the other 500$ so you back of 10k then if its your first withdrawal or whatever they say that you need to wait for 30 days after your first trade.If you want i real prop firm go to ftmo they might be more expensive but you get what you buy .They dont have profit cap your profit is 80/20 and it can scale plus if you withdrawal a certain amount of money the other money stays and one more thing it takes 1 to 2 days your money to hit you bank account were on rocket you need to wait 3 to 5 days for nothing if you think about it and you trade a shitty platform DX trade like you can use Mt5 or 4 on ftmo
December 24, 2024
Unprompted review
Reply from Rocket21 Challenge
Dear David,
We’re sorry to hear that your experience hasn’t been entirely positive. At Rocket21, we value our users' feedback as we strive to provide the best possible experience. Regarding your concerns about our profit cap policy, we’d like to clarify its purpose:
Implementing a profit cap is a key part of our risk management strategy. It helps us manage capital exposure effectively by limiting profit withdrawals to 5%. This approach ensures that we reward consistent traders rather than those who may take excessive risks, while also protecting our fund from significant losses. Additionally, we offer frequent withdrawal opportunities every 14 days after your first withdrawal, allowing traders to access their profits regularly, which balances the cap and encourages disciplined trading.
We are continually making improvements to ensure better service for our users. Currently, we offer the DXtrade and TradeLocker platforms, which provide an excellent trading experience for managing challenge accounts.
Before making a final judgment about our services, we invite you to share any further questions or concerns you may have. Our support team is always ready to assist you via live chat or email, and we’re confident that together we can address any issues you’ve encountered.
We look forward to hearing from you soon!
Best regards,
The Rocket21 Team
No third party access for journaling
Unfortunately Rocket21-TradeLocker-Eightcap platform does not allow third party access, so third party journaling tools will not have access. Which is kind of weird and not helpful for traders.
December 17, 2024
Unprompted review
Reply from Rocket21 Challenge
Dear John,
We are genuinely concerned that your experience did not meet your expectations, and we appreciate you bringing this to our attention. At Rocket21, we are committed to transparency, innovation, and unwavering support for our trading community.
These values are central to our identity and guide our decisions.
We take our responsibility towards the community seriously and believe that our compliance initiatives and strategic focus have established a strong foundation for continuous improvement.
We do not restrict the trading style or strategy you choose to employ. However, we have a zero-tolerance policy for any cheating or misuse of the simulated (demo) environment, as it breaches our Terms of Use.
You can read our article on prohibited trading strategies that violate our Terms of Use at the following link:
https://help.rocket21challenge.com/en/articles/6977582-prohibited-trading-strategies-that-violate-our-terms-of-use
Our policies are designed to ensure user satisfaction while accommodating individual trading strategies. Please feel free to reach out to our support team via live chat or email for any questions or clarifications regarding your account management. We are here to assist you and look forward to your continued collaboration.
Best regards,
The Rocket21 Team
Diego was able to provide the guidance…
Diego was able to provide the guidance I needed. Very appreciative of everything that this propfirm provides. I can’t wait to make it my main source of income. Just need to stay disciplined and sooner or later it’ll happen.
December 6, 2024
Unprompted review
Reply from Rocket21 Challenge
Hi Kelten,
Thank you so much for your kind words! We're thrilled to hear that Diego was able to provide the guidance you needed. It's great to know you're appreciative of everything we offer, and we’re excited for your future success. Staying disciplined is key, and we're confident that with your dedication, you'll reach your goals!
If you ever need more assistance, feel free to reach out. We're here to support you every step of the way.
Thank you for choosing us!
Rocket21 Team
Disappointing Experience with Rocket 21 - Unfair Payment Practices
Rating: 1/5
I'm extremely disappointed with my experience at Rocket 21, a prop firm that promises lucrative trading opportunities. Unfortunately, their payment practices are unfair and lack transparency.
During my time with Rocket 21, I generated $934 in profits. However, when it came time to receive my payout, I was shocked to discover that I would only be receiving $59. The reason cited was a "soft breach" of their rules.
Here's the issue: this rule was not clearly communicated to me until after the fact. Even if I had bothered to scour their website, I would have had to know exactly what I was looking for to find this obscure rule. It's unfair to expect traders to be mind-readers or to dedicate hours to parsing through fine print.
Rocket 21's lack of transparency and unfair payment practices have left a sour taste in my mouth. I would caution other traders to carefully review their terms and conditions before joining, and to be prepared for unexpected and unfair deductions from their hard-earned profits.
Unless Rocket 21 revises their payment practices and improves their communication, I would not recommend them to anyone.
November 25, 2024
Unprompted review
Reply from Rocket21 Challenge
Dear Ethan,
We are truly sorry to hear that your experience has not been entirely positive. At Rocket21, our mission is to provide users with the best possible experience while ensuring transparency regarding our policies. We take the time to understand each situation and strive to offer fair solutions. For this reason, all our rules are publicly available and can be easily accessed on our main website, particularly in our FAQ section or Knowledge Center:
https://help.rocket21challenge.com/en/
Our guidelines, including the Average Lot Size Rule and the Profit Cap Rule, are clearly detailed on our website so that all users can stay informed about their account limits. Additionally, when a user reaches 5% profit cap on a funded account, we send an email notification to keep them updated.
To successfully withdraw your profits, it is essential to meet specific criteria. You must ensure that your trades comply with the established average lot size rules. Any trades that exceed the permitted limits will be considered invalid and deducted from your final withdrawal. To better understand how to calculate these limits correctly, we recommend reviewing the article titled "Lot Size Limit Rule," accessible at the following link:
https://help.rocket21challenge.com/en/articles/9661633-lot-size-limit-rule
Regarding your situation, we kindly ask you to reach out again to our internal support team via email or by replying directly to the email you received. They will provide you with all the necessary information to clarify what has happened with your account. We hope that despite this misunderstanding, we can continue to count on your support in the future and ensure that your future withdrawals are entirely successful. We also invite you to participate in our free monthly competitions, which offer a chance to win exciting prizes.
Please feel free to contact our support team via live chat or email; we are here and happy to assist you with any concerns you may have.
Sincerely,
The Rocket21 Team
Don't settle for them
Don't settle for them. It's obvious they are firm built to take peoples profit. Do not use. Even if you have passed all stages and points you will not get anything in return. I will never recommend to anyone. I've taken my tides to Plan Re-mote . Very easy to build your portfolio and fast profit in return.
November 22, 2024
Unprompted review
Reply from Rocket21 Challenge
Hello William,
Thank you for leaving your review. At Rocket21, we are unable to take profits from accounts, as this is clearly outlined in our terms and conditions on our website. All challenge and funded accounts are simulated accounts, so retaining or obtaining profits is technically impossible due to the nature of these accounts.
If you have passed all stages and followed all of our rules, there should be no problem in receiving your corresponding withdrawal. What often happens is that some traders do not take the time to thoroughly read our rules, which are clearly explained in our Knowledge Center: https://help.rocket21challenge.com/en/.
If you have any further questions, please feel free to contact our agents through our live chat, who will be happy to assist you and answer any of your doubts.
Sincerely,
Rocket21 Team
Reply from Rocket21 Challenge
Hello!
Thank you for your feedback. We’re thrilled to hear that you had a great experience with us. If you could mention the name of the support agent who assisted you, it would be ideal so we can recognize their hard work and dedication on our team.
Best regards,
Rocket21 Team
This platform is designed to hold…
This platform is designed to hold traders back with ridiculous rules like limiting your lot size and capping your monthly profits at 5%. Any profits you make beyond that cap, they don't roll it over or save it for you, they throw it straight into their pockets. It is like they are setting you up to fail while they pocket the real gains. Don't let them fool you into thinking they are a solid competitor, they are not even close. I am glad I am on primeeight, they respect your work and ensure every dollar you earn counts. No limits, no nonsense, just continuous payments.
November 21, 2024
Unprompted review
Reply from Rocket21 Challenge
Dear Sam
We regret that you're not satisfied with some of our policies. At Rocket21, our goal is to provide the best service for our traders, and I’d like to explain why these rules are in place.
Lot Size Limit: This rule is designed to help manage risk and protect capital from significant exposure. It ensures that lot sizes are aligned with your risk tolerance and trading strategy. Trades made in quick succession are combined to maintain consistency when requesting a withdrawal.
Profit Cap: The 5% profit cap is a key part of our risk management strategy, limiting withdrawals to avoid speculative behavior and protect the fund. As accounts are Simulated Funded Accounts, we cannot carry over profits, but we do offer frequent withdrawal opportunities every 14 days.
All users are notified when the 5% cap is reached, and you can learn more about these rules in our Knowledge Center: https://help.rocket21challenge.com/en/
Feel free to reach out to our support team if you have any questions. Thank you for your understanding.
Best regards,
The Rocket21 Team
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