Rocket Close Reviews 7,622

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,514 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process smooth and easy. Many people highlight the exceptional customer service, noting that agents are patient, communicative, and readily available to answer questions, contributing to a stress-free experience. The user experience is often described as seamless, with many appreciating the efficiency of online formats and e-signing options. However, some customers also noted issues with response times, with a few mentioning that the process could be lengthy or that they experienced delays in getting their questions answered. A small number of people also reported inconsistencies in information provided by different agents or difficulties with technical aspects like ID verification during closing.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as knowledgeable, helpful, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and efficiency of the online... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the seamless and efficient... See more

Customer service

Users describe positive interactions with customer service. Many customers found representatives to be... See more

Response time

Customers consistently note ambiguous experiences with response times. While many reviewers praise quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Rocket on a weekend with the explanation for what I was looking for. By Monday morning, my agent had options outlined and had been communicating over the weekend what I would need if I decid... See more

Rated 5 out of 5 stars

Ryan Craven who was totally professional & extremely patient with us, answered all of our questions. Made sure repeatedly to let us know he was there to assist in any way! Excellent representation fo... See more

Rated 5 out of 5 stars

It was very easy. No stress. I love the virtual closing. Thanks Rocket mortgage. Everything went quickly and I don't have any suggestions on how you can do better the entire experience was perfect.

Rated 5 out of 5 stars

The process was very smooth and Ali did an amazing job keeping us informed on everything. The internet call Closer was not very good. The process was again easy and she provided all the details but s... See more


Company details

  1. Title Company

Written by the company

With a nationwide network of partners and locations, we deliver the title and closing solutions you need—when and where you need them. Our responsive team, paired with best-in-class technology, makes every transaction smoother.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Tasks

Rocket made the application process simple, but the staff was asking repetitive questions. and giving me the same tasks to do over again.

April 13, 2026
Rated 5 out of 5 stars

A very modern way to do a property…

A very modern way to do a property sale, very easy with the paperwork signing and everyone walks you through the steps you are going to take and everything is done professionally. I had a really nice experience compared to the traditional way of dealing with a sale.

April 14, 2026

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